FAQs
If your Visa gift card isn't activated, it could be the reason why it's not working or is being declined. On purchase, gift cards need to be activated to be used. If you're having issues, please call (833)-263-4157.
Why won't my Visa gift card work online? ›
If you have a problem using your gift card for online or telephone purchases, the most likely reason is that the merchant's fraud screening process is matching the billing information entered at checkout with the billing information on your gift card account. If the addresses don't match, the card may decline.
How do I activate my virtual Visa gift card? ›
Activating Online
If you can't find an activation site listed, go to the card issuer's website and navigate to the Visa gift card section to begin activation. The landing page will have prompts for you to enter the card information to activate and register your gift card.
How do I transfer my virtual Visa gift card to my bank account? ›
Transferring money from a virtual card to a bank account
- Open your virtual card account on its app or website.
- Look for a Transfer money or Send money option on the dashboard and tap it.
- Select one of the bank accounts you want to withdraw money to or enter the bank account number and other required details manually.
Ensure that there are enough funds on your virtual prepaid card to cover the transaction. Some merchants may place authorization holds exceeding your card balance. For example, most gas stations have an authorization hold of $100 or more when a card is used at the pump.
Why won't my virtual Visa work? ›
One possible reason is that there are insufficient funds on the card to cover the transaction . Another reason could be that the card has expired or has been canceled by the issuer . It is also possible that the merchant you are trying to make a purchase from does not accept virtual Visa cards .
Why is my Visa gift card failing? ›
My gift card was declined. What should I do? Check to make sure there are sufficient funds on the card before making a purchase. If your purchase is declined and you believe the card has sufficient funds, please contact the card issuer at the toll-free number listed on the back of the card.
Why is my Visa card being declined for online purchase? ›
Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.
Why is my card being declined online when I have money? ›
Why might my debit card be denied even if I have money in the account? It indicates an expandable section or menu, or sometimes previous / next navigation options. Your debit card may be denied due to overdrafting, reaching daily purchase limits, or your bank suspecting fraud.
How do I get my virtual card to work? ›
Make a purchase with your virtual card
- Choose the virtual card from your payment method options.
- Let Chrome or Android fill in the payment info automatically. You may be asked to verify your identity with a code, fingerprint, or other method.
- Check out as usual.
Using your Virtual Visa Card
- Once you are logged in, your card information will be displayed on the main page. Pay attention to the expiration date! ...
- Use the card number and CVV code to make online purchase by entering it just as you would a debit or credit card on the site you are purchasing from.
Activate—If you purchase your Visa gift card from a retail outlet, the card should be activated and ready for immediate use after purchase. However, if you purchased it online, you'll need to activate it once you receive it. This is typically done online or by calling the toll-free number listed on the card.
How to cash out a virtual Visa card? ›
Because there is no physical card, a virtual card cannot be used to withdraw money from an ATM. However, you may typically perform a transaction at your bank to transfer money into your account and withdraw it again.
What app turns gift cards into cash instantly? ›
Prepaid2Cash makes cashing out your gift and prepaid cards quick & easy. While also protecting your account by using security measures to guard your account information.
How do I transfer money from my virtual card to my debit card? ›
Transferring money from a virtual debit card:
- Access your virtual card account: Log in to the app or website linked to your virtual card.
- Find the transfer option: Look for features like "Transfer money" or "Send money."
- Select your bank account: Choose the bank account you want to transfer the money to.
Some common reasons that your credit card might get declined include having the card's credit limit maxed out, accidentally triggering the card's fraud protections and even entering incorrect payment information on a website.
Why is my digital card declining? ›
Your card or the transaction account has insufficient funds or limit for the transaction. An incorrect card PIN has been entered at the terminal. The terminal does not support contactless payments.
Why does it say my gift card is declined? ›
Your physical card has not been activated. (Note: Virtual cards do not require activation.) The card has expired. Insufficient funds are available on your card to cover the purchase, which may be influenced by a pre-authorization charge.
Why is the bank declining my Visa gift card? ›
Insufficient Funds: This is the most common reason. If the value of the purchase exceeds the remaining balance on the gift card, the transaction will be declined. Expired or Inactive Card: Gift cards typically have an expiration date, after which they might become inactive or unusable.
