Visa Gift Card Not Working? What to do next - Kroger Gift Cards (2024)

FAQs

Visa Gift Card Not Working? What to do next - Kroger Gift Cards? ›

If you are having an issue redeeming the gift card you purchased at the store, please contact our Kroger Customer Relations Center by phone at 1-866-544-8062 or email paymentsupport@kroger.com to open a case for research and response.

If you're unable to use your Visa gift card for online purchases, you might need to activate the card or register your card online prior to use. If the problem persists, it's best to contact the customer support team of your card provider.

Are gift cards refundable? Once a gift card has been purchased and shipped the card is not refundable.

The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.

How to activate your Visa Gift card. Many Visa Gift cards are activated upon purchase and ready to use. However, if yours requires activation, you'll typically see a sticker with instructions and a toll-free phone number.

All gift card sales are final. If you are having an issue redeeming the gift card you purchased at the store, please contact our Kroger Customer Relations Center by phone at 1-866-544-8062 or email paymentsupport@kroger.com to open a case for research and response.

The ability to return a gift card depends on the store you bought it from. A lot of retailers (like Amazon, Target, Lowe's, and Sephora) state in their terms and conditions that their gift cards, both physical and digital, are nonrefundable.

The Kroger Family of Companies gift card cannot be exchanged for cash, except where required by law.

How do I contact Visa gift card customer service? ›

If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you, usually within 1 to 3 days. For help, call us toll free (1-800-847-2911) or use one of our global toll-free-numbers from the dropdown menu above.

If your card has expired, you have no returns to make and there is no remaining balance on the card, you may destroy the card. If your card has expired and there is a remaining balance of funds on the card, you may wish to receive a new card.

How does my Visa Gift Card work? To make a purchase, make sure you know the amount remaining on the card then select credit and sign for the purchase. The debit option requires a PIN to work. The card does not come with a preset PIN, so you will need to set one prior to making the purchase for the debit option to work.

Some of the reasons you might see an "Invalid Card" error: The credit card has expired, reached its limit, or is not being authorized as a valid credit card. The credit card is not authorized for Internet transactions or has some other block in place. The credit card has not been activated yet.

How to activate your Visa Debit card. Your bank's website: Sign in to your account and search for activate new card.

Visit the Visa Gift Card website with your card number and select “Activate My Card.” Call 866.543. 9161.

Activate—If you purchase your Visa gift card from a retail outlet, the card should be activated and ready for immediate use after purchase. However, if you purchased it online, you'll need to activate it once you receive it. This is typically done online or by calling the toll-free number listed on the card.

There are a few reasons why a transaction might be declined, including: The merchant's connection to the Visa network is currently unavailable. The OnlyONE Visa Gift Card has not been 'activated' The transaction value is greater than the available balance on your OnlyONE Visa Gift Card.

How does my Visa Gift Card work? To make a purchase, make sure you know the amount remaining on the card then select credit and sign for the purchase. The debit option requires a PIN to work. The card does not come with a preset PIN, so you will need to set one prior to making the purchase for the debit option to work.