We can't sign you in (2024)

FAQs

What does it mean when Yahoo says we can t sign you in right now? ›

The account lockout message happens after a series of failed login attempts. The lockout lasts for up to a day to help keep your account safe. If you're temporarily locked out but you weren't having difficulty with your account login or password, someone else may have been trying to log in with your Yahoo ID.

This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost. You can't access your files, and files created in this profile will be deleted when you sign out. To fix this, sign out and try signing in later.

Passwords are case-sensitive (it matters whether they have capital or lower-case letters), so check that you didn't get the case of one of the letters wrong. The password you enter can also be represented in a different way — as a string of characters in hexadecimal (numbers 0-9 and letters a-f) called a pass key.

Remove and Re-Add Your Google Account

Open the Settings app on your Android device. Go to Accounts and backup. Tap on Manage accounts. Locate the account that's giving you trouble and tap on it.

One of the most common reasons why people can't log into their email address is due to entering an incorrect username or password. It's easy to mistype or forget these details, especially if you have multiple email accounts. To troubleshoot this issue, start by double-checking the username and password you entered.

Try using a different browser. If you're already using a supported browser, you can refresh your screen and try again to sign in.

To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will unlock automatically after 12 hours, but you can always regain access immediately using the Sign-in Helper.

If you've been asked to verify your identity multiple times, our system may have detected a threat to your account. When this happens, we may temporarily lock access to protect your information. Below are reasons why your account might be repeatedly locked: Our system detected a risk to your password.

Make sure the credentials are correct

The first step in troubleshooting the problem should always be to make sure that the correct credentials are in place. This includes making sure that the credentials are entered in the correct format and have the correct capitalization, as well as any other considerations.

If you recently changed your password, try entering your previous one again. If your previous password works, you'll need to lock your device and then unlock it using your new password. Test your password by using another device to sign in to account.microsoft.com.