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FAQs
What happens if your ledger device breaks? ›
If you are, you can restore access by setting up a new Ledger Nano device using your original recovery phrase. This way, your recovery phrase remains secure while you regain control of your funds. Please remember to handle your recovery phrase with the highest level of caution and only use it when absolutely necessary.
Why is Ledger Live not working? ›Another application that is running could be causing interference between your device and Ledger Live. Please close all dApps, applications, programs, windows, or anything that is open on your computer when attempting to connect. Any VPN software running on your computer could cause interference as well.
Do I lose my crypto if I lose my Ledger? ›Your crypto assets will be secured by your new Recovery phrase generated by your Ledger device. Since your Recovery phrase is a full backup to your crypto assets, make sure to store your Recovery sheet in a secure location.
How to recover Ledger without device? ›Your Secret Recovery Phrase is a unique 24-word phrase that is generated when you first set up your Ledger device. This phrase serves as the backup of your wallet's private keys, allowing you to securely restore your wallet access even without your original device.
What are the known issues with Ledger? ›Users were be unable to stake/nominate, bond, unbond, withdraw and/or send Polkadot transactions via Ledger Live. Users might not be able to transfer Polkadot via Ledger Live Mobile or Ledger Live Desktop. Ledger Live users may encounter "Network Error" messages with NEAR accounts on both mobile and desktop.
What to do if Ledger stops working? ›In the event that your Ledger device is not operational, you have two main options: Purchase a new Ledger device and use your SRP to restore and access your assets. This is the recommended course of action. Then, restore your device by entering your existing SRP.
Can I reset Ledger Live? ›If you lost or forgot your Ledger Live password, you can reset your password by resetting Ledger Live. Resetting Ledger Live erases all settings and accounts on your computer. Once you have reset Ledger Live, you can then choose a new password and add your accounts back with your Ledger device.
What happens to my crypto if Ledger goes bust? ›A: All you'd need is your original seed phrase you save when setting up your ledger. With that seed phrase you can recreate all wallets your ledger device creates. Ledger is giving ease of use with this but by no means are you reliant on them for your money if they went bankrupt one day. That's the beauty of crypto!
What happens if your cold storage wallet breaks? ›If you lose your cold wallet, you can still use a recovery phrase to access your keys, though you'll need to purchase a new hardware device or plug the phrase into a compatible software wallet. With both methods, if you lose track of your recovery seed phrase, you may lose access to your wallet permanently.
What happens if Ledger crashes? ›Due to the BIP-39 standard, users can rest assured that even if Ledger or Trezor were to shut down their crypto would remain secure and accessible. Accessing it is as simple as opening a new wallet that utilizes the BIP-39 protocol and using your 24-word recovery phrase to recover your account.
How do I repair my Ledger device? ›
Open the device repair tool by going to My Ledger and waiting for the blue Repair button, or open it directly from: Settings > Help > Repair your Ledger device. Connect your Ledger Nano S. In Ledger Live, select Follow device repair instructions and click Repair. The repair process will start.