Welcome to Costco Customer Service (2024)

FAQs

How do I contact Cosco customer service? ›

sign up online , or call 1-800-774-2678 to speak with our Member Services over the phone.

Costco does not offer email support. In order to provide real-time assistance to our members, we currently offer phone and chat support. Please use our Feedback options to provide us with your comments and suggestions.

If members have more questions, where do they get answers? You can call Costco's Call Center at 1-888-426-7826 or email: service@contactcostco.ca with any questions in regards to your order.

Your guests are welcome at Costco

Each cardholder can bring two guests over the age of 18. We don't include younger children in your guest count. Keep in mind that guests cannot shop or pay for items, only Costco members are entitled to this benefit.

If you're a Costco member who has dealt with the store's customer service, chances are you've experienced a positive exchange. And that may be because Costco employees are happier overall.

China COSCO Shipping Corporation Limited, abbreviated as COSCO Shipping, is a Chinese state-owned multinational conglomerate headquartered in Shanghai.

If you are dissatisfied with your purchase for any reason you may take your purchase to any Costco location along with your original purchase receipt and Costco will refund your money.

Phone number: 0800 0324 324.

What is the Costco customer service guarantee? ›

How can I return an item purchased in a Costco Warehouse? With few exceptions, Costco has a 100% satisfaction guarantee. Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you*.

Q: How long before I receive the casket? Orders placed prior to 10 AM PST will be delivered by 5 PM (your local time) after 3 business days (Monday-Friday, excluding holidays).

The Costco membership card is non-transferable, but there are several ways to share the experience with family and friends. Anyone with a card can bring up to two guests to the Warehouse during each visit. Keep in mind that purchasing items is exclusive to Costco members.

Members are welcome to bring children and up to two guests into the warehouse; members are responsible for their children and guests. Children should not be left unattended. Only Costco members may purchase items.

Costco does not offer free shopping passes. When you visit a Costco warehouse, you'll discover all the valuable savings we have to offer. As a nonmember, you may still purchase prescriptions from a Costco pharmacy with cash, debit, Costco Shop Cards or a Visa® card.

Desktop or Laptop Computer: Head to Costco.com. You can click the “Feedback” tab on the right side of the screen or scroll to the bottom of the page and click “Feedback”. Costco Mobile App: Apple Device: Tap the “More” button, then select “App Feedback”.

Is Costco the same as Cosco? Costco and Cosco are two different and unrelated companies. We — Costco Wholesale — are a publicly owned company with corporate offices in Issaquah, Washington.

COSCO SHIPPING Lines is headquartered in Shanghai with 28 departments.

Call Costco Technical & Warranty Services at 1-866-861-0450 for more assistance.