What action do Royal Bank of Scotland take if we see suspicious activity on your account?
As part of our fraud prevention measures, you may receive a call from us asking you to confirm details about a particular transaction. Please note that we will never ask for your full password or any sensitive account information, including card-reader codes.
If we are unable to reach you then we may leave a voicemail, send you a text message or a letter to your registered address advising what you need to do to contacts us. It is important that you get in contact with us as soon as possible as we may have placed a temporary block on your accounts.
For issues relating to your bank account, we can be contacted on 0131 549 8888. Alternatively for credit cards please call us on 01268 508 023.
