What are some examples of customer service etiquette games that use gamification or technology? (2024)

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Role-playing scenarios

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2

Quiz games

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3

Simulation games

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Puzzle games

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5

Team-building games

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Here’s what else to consider

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Customer service etiquette games are a fun and effective way to train your staff on how to interact with customers in a professional and courteous manner. They can also help to boost morale, motivation, and teamwork among your employees. But how can you make these games more engaging and interactive by using gamification or technology? Here are some examples of customer service etiquette games that use gamification or technology to enhance the learning experience.

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1 Role-playing scenarios

One of the most common and popular customer service etiquette games is role-playing scenarios, where your staff can practice dealing with different types of customers and situations. You can use gamification elements such as points, badges, levels, feedback, and rewards to motivate your staff and track their progress. You can also use technology such as video conferencing, chatbots, virtual reality, or augmented reality to create realistic and immersive scenarios that simulate real-life customer interactions.

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2 Quiz games

Another customer service etiquette game that can benefit from gamification or technology is quiz games, where your staff can test their knowledge and skills on various topics related to customer service. You can use gamification elements such as timers, leaderboards, challenges, and rewards to make the quiz games more fun and competitive. You can also use technology such as online platforms, mobile apps, or interactive whiteboards to create and deliver the quiz games in an accessible and convenient way.

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3 Simulation games

A third customer service etiquette game that can use gamification or technology is simulation games, where your staff can experience the consequences of their actions and decisions in a simulated customer service environment. You can use gamification elements such as scenarios, goals, feedback, and rewards to guide your staff and help them learn from their mistakes. You can also use technology such as online platforms, mobile apps, or gamified software to create and run the simulation games in a flexible and scalable way.

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4 Puzzle games

A fourth customer service etiquette game that can incorporate gamification or technology is puzzle games, where your staff can solve problems and puzzles related to customer service. You can use gamification elements such as levels, hints, rewards, and achievements to challenge your staff and stimulate their creativity. You can also use technology such as online platforms, mobile apps, or gamified software to create and offer the puzzle games in a varied and engaging way.

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5 Team-building games

A fifth customer service etiquette game that can leverage gamification or technology is team-building games, where your staff can work together and collaborate on customer service tasks and projects. You can use gamification elements such as missions, roles, teamwork, and rewards to foster communication, cooperation, and trust among your staff. You can also use technology such as online platforms, mobile apps, or gamified software to facilitate and support the team-building games in a remote or hybrid way.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are some examples of customer service etiquette games that use gamification or technology? (2024)

FAQs

What is an example of gamification in games? ›

Gamification Examples
  • Duolingo — streaks for daily lessons.
  • Peloton — leaderboard for improved performance.
  • Greenlight — points for saving money.
  • Headspace — encouragement for daily use.
  • Superhuman — shortcuts for inbox zero.
  • Starbucks — rewards for frequent purchases.
  • LinkedIn — progress bar for profile completion.

How to gamify customer service? ›

How to gamify your customer success program
  1. Set clear goals aligned with the customer journey. ...
  2. Offer meaningful rewards for different achievement tiers. ...
  3. Use an intuitive progress-tracking system. ...
  4. Incorporate badges and leaderboards. ...
  5. Thorough onboarding and training. ...
  6. Set challenging but attainable goals.
May 24, 2024

What is an example of gamification in the workplace? ›

Some of the more common (and traditional) gamification features people encounter in the workplace include: badges. virtual or physical rewards for accomplishments. leaderboards.

What is an example of gamification in restaurants? ›

The simplest example of loyalty gamification is a stamp card or a digital rewards card. For example, when your customer buys a coffee, they get a stamp. This repeats a few times, until they get a free coffee on their 10th purchase.

What are gamified activities? ›

Gamification is the integration of game elements like point systems, leaderboards, badges, or other elements related to games into “conventional” learning activities in order to increase engagement and motivation.

What are the three types of gamification? ›

Three different types of Gamification in Learning: Peripheral, Intermediate or Core.

How do you gamify a call center? ›

12 examples of contact center gamification
  1. Use a leaderboard to track agent performance. ...
  2. Give agents points for each task they complete. ...
  3. Give agents badges for achieving certain goals. ...
  4. Hold a contest to see who can close the most deals. ...
  5. Give agents rewards for upselling customers. ...
  6. Give agents time off for good performance.
Sep 27, 2022

How do you incentivize customer service? ›

  1. 1) Issue an extra paid day off to the top performing team member. ...
  2. 2) Reward the team with a free lunch after hitting a goal. ...
  3. 3) Create an internal team Slack channel to celebrate wins. ...
  4. 4) Give out cash bonuses. ...
  5. 5) Offer flex time to your customer service teams. ...
  6. 6) Create a customer service team member of the month incentive.
Oct 4, 2023

What is customer gamification? ›

Gamification is the strategic process of inserting game-like mechanisms into any digital experience to boost user activity and drive engagement and loyalty. It takes the user, customer, fan and employee data, and turns it into actionable behavior that supports business goals.

What is the first example of gamification? ›

Some of the first records of gamification were seen in 1896 with the S&H Green Stamps. Followed by the boy scouting movement in 1908. As time passed, experts noticed great potential in in-game mechanics and a game-based learning environment.

Is kahoot an example of gamification? ›

Kahoot, one of the most popular web-based gamification sites, provides resources for classroom teachers that include interactive games for introducing, reviewing, and assessing content.

How to gamify work for employees? ›

One way to gamify work is to give employees a sense of ownership over their work. This can be done by allowing them to choose how they complete tasks, giving them autonomy over their work and providing feedback on their performance. This will help motivate employees and make them feel more connected to their work.

What is an example of gamification in customer service? ›

You can use gamification elements such as missions, roles, teamwork, and rewards to foster communication, cooperation, and trust among your staff. You can also use technology such as online platforms, mobile apps, or gamified software to facilitate and support the team-building games in a remote or hybrid way.

What is gamification and example? ›

Gamification is adding game mechanics into nongame environments, like a website, online community, learning management system or business' intranet to increase participation. The goal of gamification is to engage with consumers, employees and partners to inspire collaborate, share and interact.

How gamification is used to engage employees? ›

Gamification can enhance engagement because its mechanics activate three core elements of our motivational system. First, we need to feel autonomous; the desire to direct our own life. Games allow us the ability to choose a path. Second, we need to feel competent; the desire to be demonstrably effective.

What is gamification in video games? ›

Gamification is adding game mechanics into nongame environments, like a website, online community, learning management system or business' intranet to increase participation. The goal of gamification is to engage with consumers, employees and partners to inspire collaborate, share and interact.

What is an example of gamification in sports? ›

Here are some examples of ways that we see sports becoming more gamified. Virtual Training: Sports teams are incorporating virtual reality and gaming technology for training purposes. Virtual simulations allow athletes to practice and strategize in a controlled environment, enhancing their skills and decision-making.

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