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Acknowledge the question
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Admit what you don't know
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Refer to other sources
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Follow up with the questioner
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Here’s what else to consider
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One of the most challenging aspects of giving a presentation is facing the questions from the audience. Sometimes, you might encounter a question that you don't know the answer to, or that is beyond the scope of your topic. How can you handle such situations without losing your credibility and confidence? Here are some strategies for answering questions you don't know during a presentation.
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- Penny Cooper Through coaching let’s advance your career without sacrificing your vitality. As a facilitator, I bring teams into the…
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- Jules Harrison-Annear Storyteller, Change Maker and Strategic Organisation Designer | Executive Director at JHA Consulting | Host of Humans…
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1 Acknowledge the question
The first thing to do when you receive a question that you don't know the answer to is to acknowledge it. Don't ignore it, pretend that you didn't hear it, or give a vague or irrelevant response. Instead, thank the person for asking, repeat or paraphrase the question to show that you understand it, and express your interest or curiosity in it. This will show that you respect the questioner and that you are willing to engage with them.
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- Penny Cooper Through coaching let’s advance your career without sacrificing your vitality. As a facilitator, I bring teams into the conversations you need to have. Co Founder | Executive Coach | Facilitator | IOD CMInstD
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One of the best examples of this ( for me) was Dr Ashley Blomfield during COVID briefings here in NZ. He stood up everyday at 1pm to face our media questions. 95% of them he answered really well. The others? He really calmly replied “Apologies, I don’t have that information to hand today and will get to it you tomorrow”. I tell myself that if he can stand next to our PM and respond that then how much easier can I do it? Second thing, is I always say “ oh great question….” Makes the asker feel better about asking it and, in my experience, calmer about waiting for a reply.
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Don't know the answer? Simply acknowledge that I don't know, however, will investigate and happy to come back to the questioner. Never, ever bluff my way.
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- Jules Harrison-Annear Storyteller, Change Maker and Strategic Organisation Designer | Executive Director at JHA Consulting | Host of Humans at Work podcast | Co-founder of JERICA, CEO of JERICA eco | Speaker
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I think you need to start with going into the presentation prepared that you don't know all the answers. A presentation is another form of engagement that, which it can have more info-provision than info-exchange at its heart, is still about connection. Going in thinking you have the answers sewn up is a tricky starting point.Secondly, include in your presentation the opportunity for things you've missed - that way you're actively encouraging people to highlight topics, perspectives or questions that you haven't thought of. You then show that you're a seeker of knowledge and perspective, not just someone using a presentation for asynchronous and 1-way info provision.
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2 Admit what you don't know
The next thing to do is to admit what you don't know. Don't try to bluff, lie, or make up an answer that you are not sure about. This will only damage your credibility and trustworthiness. Instead, be honest and humble, and admit that you don't know the answer, or that you need more information or time to find it. This will show that you are authentic and confident, and that you value accuracy and quality over quantity.
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- Jules Harrison-Annear Storyteller, Change Maker and Strategic Organisation Designer | Executive Director at JHA Consulting | Host of Humans at Work podcast | Co-founder of JERICA, CEO of JERICA eco | Speaker
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If you're asked a question that the audience can reasonably expect you to know the answer to, its always best to be up front about the fact that you haven't prepped that, haven't considered that perspective or data. But crucially don't just leave it with that. What are you going to do - come back to them? reframe that section of your presentation and resend it round the audience later?
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Expressing humility and embracing curiosity are vital qualities. Presenters with inflated egos may find it challenging to admit when they don't know something. However, it's essential to go beyond a simple "I don't know" and provide a clear "Call-to-Action." Offering ideas and suggestions for how a person can find answers demonstrates a more comprehensive approach..This is where facilitators differ from trainers. While trainers bear the responsibility of providing all the answers, as a Blair Singer-trained master facilitator, I understand the power of leveraging the collective wisdom in the room. That's why one of the rules I establish is always to encourage others to lend their expertise and say, "Help me!"
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3 Refer to other sources
The third thing to do is to refer to other sources that might have the answer, or that can help you find it. Don't leave the question hanging, or say that you will get back to them later, without giving any indication of how or when. Instead, suggest some resources that might be relevant, such as books, articles, websites, experts, or colleagues. You can also ask the audience if they have any insights or suggestions on the question. This will show that you are resourceful and collaborative, and that you are willing to learn and share.
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4 Follow up with the questioner
The final thing to do is to follow up with the questioner after the presentation, if possible. Don't forget about the question, or hope that the questioner will forget about it. Instead, take the initiative to contact them, either in person, by email, or by phone, and provide them with the answer, or with more information on how to find it. This will show that you are professional and courteous, and that you care about their satisfaction and feedback.
By following these strategies, you can turn a potentially awkward situation into an opportunity to demonstrate your competence, integrity, and communication skills. Remember, it's not a sign of weakness to admit that you don't know something, but a sign of strength to admit that you are willing to learn something new.
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Absolutely. It's crucial never to leave loose ends hanging. When I participate in a multi-day event, I find it useful to leverage the start of the subsequent day as an opportunity to tie up any loose ends from the previous day.For instance, if someone poses a question to me on Day 1 and I cannot provide an immediate answer, I try to seek out the answer after Day 1 ends. Then, at the commencement of Day 2, I ensure I follow up and address the question to bring closure and foster a sense of stability. This practice is just one of the advantages of running a multi-day event.
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5 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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