What Borrowers Need to Know About Student Loan Servicers (2024)

ArticleJanuary 10, 2024

Borrowers resumed making payments on their federal student loans in October 2023 after a nearly three-and-a-half-year pause. To ease the re-entry into repayment, the Department of Education launched Fresh Start, a year-long program that temporarily provides benefits to borrowers with previously defaulted loans.

ArticleNovember 6, 2023

Student loan payments resumed this October, but repayment will not look the same as it did before the pause put in place in response to the pandemic. Borrowers will have access to a new income-driven repayment (IDR) plan—known as Saving on a Valuable Education (SAVE)—that will lower payments for most and prevent balances from growing.

ArticleNovember 6, 2023

Millions of Americans are resuming payment on their federal student loans in October after a pandemic-related payment pause of more than three years. Many borrowers are paying for the first time, while others are resuming payments amid changes to the system—such as the addition of new loan servicers and an updated income-driven repayment (IDR) plan, known as Saving on a Valuable Education, or SAVE.