FAQs
Confirm that all personal information has been keyed in correctly. Make sure you have entered your residential address, email and phone number with the most up-to-date information. If you are still having trouble, please call customer support at (866) 795-7605. Was this answer helpful?
Why is Green Dot unable to verify my identity? ›
If Green Dot can't verify your information, it may be for one of the following reasons: You misspelled something (name, address, etc). You didn't provide a valid address (PO boxes are not accepted). Some of the information provided does not match (SSN doesn't match the name).
How can I get my Green Dot account back? ›
Contact Green Dot Bank by calling (866) 795-7597 or the number on the back of your Card, by mail at P.O. Box 1070, West Chester, OH 45071, or visit greendot.com. For general information about prepaid accounts, visit cpfb.gov/prepaid. .
How do I talk to someone at Green Dot? ›
Contact Customer Service for billing disputes, questions about your account and general correspondence. To contact Customer Service by phone or to report your card lost or stolen, please call 1-866-291-0818. Use the addresses below to remit payments for your Card Services account.
What is the number for Green Dot verification? ›
Please double check that your information is correct. If you're having difficulty logging in, please call (866) 795-7597 to talk to an agent.
Why can't my identity be verified? ›
You did not enter a SSN on your form. You have a limited credit history. You are the victim of identity theft. You have a security freeze on your credit.
Why is it not letting me activate my Green Dot card? ›
Confirm that all personal information has been keyed in correctly. Make sure you have entered your residential address, email and phone number with the most up-to-date information. If you are still having trouble, please call customer support at (866) 795-7605. Was this answer helpful?
How do I verify my Green Dot account? ›
To verify your identity with Green Dot, go here, enter your 16-digit card number, expiration date and the 3-digit security code on the back of your card and click "Start Verification". Select “US” as the ID issuing country and select the ID type. Take a picture of the ID using your mobile phone or webcam.
Can I reopen my Green Dot account? ›
You can reactivate an old Green Dot card with the same card information. However, the card has a monthly fee, and if the balance drops below $0 Green Dot can cancel the account without notice. To get an updated status of your account you should contact Green Dot directly at (866) 795-7597.
How to unlock Green Dot account? ›
How do I lock / unlock my Green Dot card? Simply log in to your account using the Green Dot app. Find the toggle button on your home screen OR select Settings, Manage Card, Lock Card.
Green Dot violated consumer law in its marketing, selling, and servicing of prepaid debit card products, and its offering of tax return preparation payment services. For example, Green Dot failed to adequately disclose the tax refund processing fee for tax preparation services offered on a third party's website.
What happens when Green Dot closes your account? ›
Once you close your account, you can view your account statements and transaction history at GreenDot.com, but you will no longer be able to access your account using the Green Dot app. Still need help? Contact Customer Support at (866) 795-7597 for additional assistance. Was this answer helpful?
Is Green Dot owned by Walmart? ›
Just out of the limelight, however, is the other party to the MoneyCard: Green Dot is a hybrid, both a fintech as well as a bank holding company by virtue of its owning Green Dot Bank, acquired and renamed in 2011. Walmart, which owns some special class shares in Green Dot, is Green Dot's largest retail distributor.
How can I access my Green Dot account? ›
Log in to your account using the Green Dot app or GreenDot.com to view the money in your High-Yield Savings account or move money in and out of your High-Yield Savings Account to your Cash Back Debit Card account balance.
How do I file a complaint against Green Dot? ›
In Case of Errors or Questions About Your Account: Use our dispute form here, or write us at Green Dot Customer Care, P.O. Box 9, West Chester, OH 45071 or telephone us at (866) 795-7597 as soon as you can if you think an error has occurred in your account.
What bank is Green Dot associated with? ›
Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank.
Why would Green Dot block my account? ›
Green Dot manages all fraud functions for BaaS programs, including: Establishing and implementing a fraud prevention strategy. Setting and updating fraud rules: rules may decline suspicious transactions in real-time and, in some cases, place a block on the account and/or card and prompt for additional verification.
Why does my Green Dot keep declining? ›
If a transaction is declined it may be due to insufficient funds, mismatched address, or unusual activity. Prevent declined transactions by adding money when your balance is low and confirm your address on file. Go to Settings, Personal Information, Address.
Why can't I activate my card? ›
Most new credit cards are sent in a de-activated state to the mailing address you provided on your application. This is to prevent unauthorized use in case the card is lost or stolen before you receive it. Instructions on how to activate the card should be enclosed. If you don't see them, call your credit card company.
