SMS/Phone 2FA: This issue may occur if the SMS code is delivered late and has already expired. Most of the time late deliveries are resolved by SMS/Phone providers in a matter of hours. If the issue persists please contact support via chat.
Google Authenticator: Invalid tokens are caused by incorrect device clock settings. Your clock must show the correct local time, date, and time zone to work properly. Android and Windows phones have an option to correct for time errors inside the Authenticator app properties if you do not wish to sync your clock. iPhones must be set to use internet time to make sure the clock is synced properly.
FAQs
One of the possible reasons your 2FA code shows up as invalid could be due to the clock settings on your mobile device being set to a different time zone than the one on your computer. To correct this, make sure the default time on both devices is on the automatic settings.
What do I do if my 2FA token is always invalid? ›
One of the possible reasons your 2FA code shows up as invalid could be due to the clock settings on your mobile device being set to a different time zone than the one on your computer. To correct this, make sure the default time on both devices is on the automatic settings.
How do I fix incorrect 2FA verification code? ›
Steps to fix Incorrect Code errors with Two-Factor Authentication
- Go to the Main Menu on the Google Authenticator app.
- Select Settings.
- Select Time correction for codes.
- Select Sync now.
If you are using the Google Authenticator App on an Android device and are continuously getting an Invalid Code message, the Authenticator app itself may be out of Sync with Google's Servers.
How do I fix two-factor authentication problem? ›
Authenticator apps rely on the time set on your device to create the authentication code. If the time on your device does not match the time on your computer then the code will not work. Check the time and date on your phone and make sure they match the computer or device you are logging in from.
How do I fix invalid token? ›
Invalid token – How to solve this Elasticsearch error
To resolve this issue, you can try the following: 1) Verify the token and ensure it's correct. 2) If the token is expired, you may need to refresh or generate a new one. 3) Check your Elasticsearch security settings to ensure they are correctly configured.
How do I fix invalid authentication token? ›
Resolution steps
- Disable any anti-tracking or security software.
- Clear your cache and cookies and attempt to sign in again.
- If that does not resolve the issue, ensure third-party cookies are enabled in the browser.
If you're getting an invalid verification code error, make sure you're using a single browser to login. Every code only works for the web browser you requested it on. For example, if you request a code on a Safari browser, you cannot enter the same code in a new Firefox browser, or even a new tab in the Safari browser.
Why won't my authentication code work? ›
After you've set up two-factor authentication (2FA), the codes generated by your authenticator app may stop working. This commonly happens due to time sync issues. 2FA systems use global universal time (UTC). Your user device executes a time service to stay in sync with UTC.
How do I reset my 2FA authenticator? ›
How do I reset my 2FA?
- Go to Settings from the main menu and tap Security > 2-Factor Authentication.
- Tap the Reset 2FA button at the bottom of the screen.
- Confirm whether you still have access to your existing 2FA credentials.
As such, the “invalid code” error can appear if your devices are registering a time difference — and can even be only a few seconds with the Google Authenticator application. In this case, please try to synchronize the times between your devices and the Google Authenticator application.
How do I fix my Authenticator problem? ›
Troubleshooting Microsoft Authenticator App on Android & iPhone
- 1 Turn on push notifications.
- 2 Restart your phone.
- 3 Update the app and your phone.
- 4 Check your internet connection.
- 5 Enable location services.
- 6 Disable your VPN.
- 7 Turn off Battery Optimization (Android).
On your mobile device, open the Authenticator app, and select Begin recovery. Important: Select the Begin recovery link before signing in. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.
Why does my authentication keep failing? ›
A Wi-Fi network may fail to authenticate your device because of the security protocols' vulnerabilities or incorrect encryption configurations. You can solve this issue by checking if your device and router use the same security protocols and changing them if needed.
Can I recover two-factor authentication? ›
If you lose access to your two-factor authentication credentials, you can use your recovery codes, or another recovery option, to regain access to your account.
Why is my token invalid? ›
This error means that the app has experienced an authentication problem and can't verify your account information. If it occurs, you'll be automatically signed out of your account. You need to sign in to your account to continue working on your projects.
How do I reset my 2FA token? ›
How to reset a 2FA token
- Go to the bottom of the screen where your name appears.
- Click Edit Profile.
- The Two-Factor authentication provider set by your administrator will appear on this screen.
- Reset the password with that authenticator.
If you wish to reset your 2FA, please follow the steps below:
- Go to Settings from the main menu and tap Security > 2-Factor Authentication.
- Tap the Reset 2FA button at the bottom of the screen.
- Confirm whether you still have access to your existing 2FA credentials.
