Updated June 25, 2024
8 min read
Quoted Expert
Eddy Ng Ph.D.
A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions. Moreover, a manager on duty may also perform clerical tasks such as producing progress reports, processing paperwork, maintaining an inventory of supplies, reporting to supervisors, coordinating with other managers, and implementing the company's policies and standards.
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Manager on duty responsibilities
A manager on duty plays a crucial role in ensuring smooth operations and maintaining a positive environment. Their responsibilities often include managing emergency situations, addressing guest complaints, and ensuring safety and security for both guests and staff. They may also be involved in financial auditing, supervising food preparation and storage, and conducting monthly meetings. As Eddy Ng Ph.D., James and Elizabeth Freeman Professor of Management at Bucknell University, notes, "What skills stand out on manager on duty resumes? Some of the remote economy skills that will be required include: self-directed/motivated, data literacy (analytics), digital creativity and design, IT and cybersecurity, including coding, distributed leadership, remote communication and management."
Here are examples of responsibilities from real manager on duty resumes:
- Conduct daily sales presentations to prospective customers that lead to an establish model laud by company leadership.
- Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
- Update computer POS program for menu changes, employee voids, banquets and specials.
- Used POS software sales projections to challenge the sales associates to meet or exceed corporate sales goals.
- Supervise five staff members in areas of work ethic, time management, safety practices and cleanliness.
- Maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Establish a positive, customer-focuse environment by providing consistent, diplomatic leadership and coaching to staff members.
- Conduct monthly in-service meetings, prepare financial reports, enter payroll & administrative work while simultaneously supervising/training staff.
- Earn fast-track promotion from senior management, earning leadership position in recognition of outstanding work ethic and superior results.
- Organize the collection of monthly payments and maintain accounts receivable/accounts payable and process evictions.
Manager on duty skills and personality traits
We calculated that 19% of Managers On Duty are proficient in Customer Service, Safety Procedures, and Payroll. They’re also known for soft skills such as Business skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Managers On Duty that have these skills listed on their resume here:
- Customer Service, 19%
Ensured that customers had a positive and memorable experience by providing quality customer service, maintaining facilities and upholding company standards.
- Safety Procedures, 11%
Ensured facility and safety procedures were adhered to.
- Payroll, 7%
Conducted monthly in-service meetings, prepared financial reports, entered payroll & administrative work while simultaneously supervising/training staff.
- CPR, 5%
Managed several customer service incidents and tended to emergencies including the administration lifesaving CPR to a gym patron.
- Guest Service, 5%
Worked closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Front Desk Operations, 4%
Demonstrated ability to supervise nightly activities including: training staff and overseeing front desk operations.
Common skills that a manager on duty uses to do their job include "customer service," "safety procedures," and "payroll." You can find details on the most important manager on duty responsibilities below.
Business skills. One of the key soft skills for a manager on duty to have is business skills. You can see how this relates to what managers on duty do because "lodging managers need to operate a facility that is profitable." Additionally, a manager on duty resume shows how managers on duty use business skills: "trained the new loss prevention manager so i could move to the sales side of the business. "
Customer-service skills. Another essential skill to perform manager on duty duties is customer-service skills. Managers on duty responsibilities require that "lodging managers must have excellent customer-service skills." Managers on duty also use customer-service skills in their role according to a real resume snippet: "possess superior communication and customer service skills to handle daily store operations. "
Interpersonal skills. This is an important skill for managers on duty to perform their duties. For an example of how manager on duty responsibilities depend on this skill, consider that "lodging managers interact regularly with many different people." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a manager on duty: "manage health club with five departments complete departmental and club-wide financial reports demonstrate strong interpersonal skills when deescalating members".
Listening skills. For certain manager on duty responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a manager on duty rely on this skill, as "lodging managers must have excellent listening skills for attending to the needs of guests and maintaining a good working relationship with staff." For example, this snippet was taken directly from a resume about how this skill applies to what managers on duty do: "created work schedules and communicated with employees handled financial transactions co-managed court schedules court maintenance established positive relationships with customers. "
Organizational skills. A commonly-found skill in manager on duty job descriptions, "organizational skills" is essential to what managers on duty do. Manager on duty responsibilities rely on this skill because "lodging managers need to keep track of many different schedules, budgets, and people at once." You can also see how manager on duty duties rely on organizational skills in this resume example: "detail organizational/ cleanliness of the store. "
Leadership skills. While "leadership skills" is last on this skills list, don't underestimate its importance to manager on duty responsibilities. Much of what a manager on duty does relies on this skill, seeing as "lodging managers must establish a productive work environment, which may involve motivating personnel, resolving conflicts, and handling guests’ complaints." Here is a resume example of how this skill is used in the everyday duties of managers on duty: "follow up on any payroll errors with hq payroll person, on behalf of employees.conduct or assist with morning leadership meetings. "
All manager on duty skills
The three companies that hire the most manager on dutys are:
- Rink Management Services
9 managers on duty jobs
- Amazon6 managers on duty jobs
- Marriott International6 managers on duty jobs
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Compare different managers on duty
Manager on duty vs. Assistant manager/manager training
An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.
We looked at the average manager on duty salary and compared it with the wages of an assistant manager/manager training. Generally speaking, assistant manager/managers training are paid $2,311 lower than managers on duty per year.Even though managers on duty and assistant manager/managers training are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer service, safety procedures, and payroll in the day-to-day roles and responsibilities.
These skill sets are where the common ground ends though. The responsibilities of a manager on duty are more likely to require skills like "cpr," "guest service," "front desk operations," and "incident reports." On the other hand, a job as an assistant manager/manager training requires skills like "basic math," "math," "store sales," and "cash control." As you can see, what employees do in each career varies considerably.
The education levels that assistant manager/managers training earn slightly differ from managers on duty. In particular, assistant manager/managers training are 1.4% more likely to graduate with a Master's Degree than a manager on duty. Additionally, they're 0.1% more likely to earn a Doctoral Degree.
Manager on duty vs. Sales associate/manager
As the name entails, sales associates or associate managers are responsible for helping the store manager organize and run the retail stores. Their roles and responsibilities include ensuring that the store's goals are met by the sales team, hiring and training sales staff, and monitoring inventory. They are also expected to analyze consumer behavior, look for competitive products in the market, and communicate and evaluate clients' needs. To be qualified for this position, you should have experience as an assistant manager, organizational and leadership skills, and proficiency in MS Office.
On average, sales associate/managers earn a $3,989 higher salary than managers on duty a year.A few skills overlap for managers on duty and sales associate/managers. Resumes from both professions show that the duties of each career rely on skills like "customer service," "payroll," and "sales floor. "
In addition to the difference in salary, there are some other key differences worth noting. For example, manager on duty responsibilities are more likely to require skills like "safety procedures," "cpr," "guest service," and "front desk operations." Meanwhile, a sales associate/manager has duties that require skills in areas such as "strong customer service," "retail sales," "store sales," and "retail store." These differences highlight just how different the day-to-day in each role looks.
On average, sales associate/managers earn a higher salary than managers on duty. Some industries support higher salaries in each profession. Interestingly enough, sales associate/managers earn the most pay in the manufacturing industry with an average salary of $41,297. Whereas managers on duty have higher pay in the retail industry, with an average salary of $36,308.In general, sales associate/managers achieve similar levels of education than managers on duty. They're 1.0% less likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.
Learn more about managers on duty vs sales associate/managers.
Manager on duty vs. Part-time key manager
A part-time key manager is a senior manager employed to work part-time. Key managers are hired for their expertise and experience for business development and growth to increase revenues, production, and profits. Part-time key managers are also responsible for recruiting the right talent to implement and attain the set targets. Part-time key managers may cover for full-time key managers or assist them in their roles.
On average, part-time key managers earn higher salaries than managers on duty, with a $35,327 difference per year.managers on duty and part-time key managers both have job responsibilities that require similar skill sets. These similarities include skills such as "customer service," "payroll," and "guest satisfaction," but they differ when it comes to other required skills.
The required skills of the two careers differ considerably. For example, managers on duty are more likely to have skills like "safety procedures," "cpr," "guest service," and "front desk operations." But a part-time key manager is more likely to have skills like "store associates," "cleanliness," "necessary paperwork," and "excellent organizational."
Most part-time key managers achieve a similar degree level compared to managers on duty. For example, they're 0.7% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.
Learn more about managers on duty vs part-time key managers.
Manager on duty vs. Night shift manager
A night shift manager is an executive professional who is responsible for supervising night shift production to ensure that optimal customer services and cost objectives are met. Night shift managers must ensure that federal safety standards and environmental disposal protocols are followed by their employees. They are required to train new employees on all job functions such as inventory management, customer service, and maintenance. Night shift managers must also complete audits of inventory, bank deposits, and withdrawals.
Night shift managers tend to earn a lower pay than managers on duty by an average of $3,718 per year.According to resumes from managers on duty and night shift managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "safety procedures," and "payroll. "Each job also requires different skills to carry out their responsibilities. A manager on duty uses "guest service," "front desk operations," "guest satisfaction," and "incident reports." Night shift managers are more likely to have duties that require skills in "cleanliness," "food safety," "safety standards," and "pet. "In general, night shift managers earn the most working in the technology industry, with an average salary of $34,347. The highest-paying industry for a manager on duty is the retail industry.The average resume of night shift managers showed that they earn similar levels of education compared to managers on duty. So much so that theyacirc;euro;trade;re 1.4% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.0%.
Learn more about managers on duty vs night shift managers.
Types of manager on duty
Updated June 25, 2024
Zippia Team
Editorial Staff
The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.
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- What Does A Manager On Duty Do
Updated June 25, 2024
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