StockX sends you periodic reminders to ship your item through your email and StockX app, so you'll always know how much longer you have to drop your item off at our shipper. If you miss your shipping window, StockX will send you alerts to inform you of this. If you don't ship after receiving these warnings, StockX will cancel your sale. In addition, you may be subject to the following penalties in the event of a canceled sale:
- A penalty fee equivalent to 15% of the transaction price, with a minimum charge of $15 USD or local currency equivalent.
- Restrictions to and/or the suspension of your StockX account
- Your Seller fee could be increased.
For more information, refer to FAQ: What is the StockX Seller Program? Since there is a Buyer waiting on the other side of every StockX transaction who doesn't receive their item until it is verified at a StockX facility, it is expected that you make your best effort to ship items within the window provided. The longer an item takes to ship, the longer the Buyer waits for the item which can negatively impact their experience.
If you're having trouble completing a sale, you can also Contact Us for more options by clicking the "Contact Us" button at the bottom of the Help Center page (or down below).
I won't be able to ship my item in time, can I get an extension?
If more time is required to ship your item, you may self-serve by requesting a 24 hour shipping extension for your order within your StockX account. More information can be located in the FAQ: Can I get an extension on shipping?
Please note, new release items sold on their release date have an extended shipping time frame baked into our policy given the nature of these items' drops and debuts. As a Seller you are responsible for ensuring you have the item on-hand before listing it on StockX and that you will be able to complete the sale within the allotted time frame.
StockX requires this in order to control the time frame of the Buyer experience, which begins at the same time as the Seller's with the purchase of an item.
If you know that you won't be available to ship an item in the event that it matches with a Buyer, you can always enable Vacation Mode to avoid any surprises:
For more information on Vacation Mode, refer to our FAQ: What is Vacation Mode and how do I enable it?
If you have an issue other than what's addressed here, you can contact StockX Customer Service for more information and options.
