What Happens if You Do Not Answer a Buyer's Questions on eBay? (2024)

FAQs

What Happens if You Do Not Answer a Buyer's Questions on eBay? ›

Not responding to questions on eBay could also impact your seller rating. EBay calls this rating your detailed seller rating (DSR), which includes the kind of feedback buyers leave after completing a transaction with you. So, say that you didn't respond to a buyer's questions, but the buyer bought from you anyway.

If you don' t answer buyers questions don't expect a sale

This is a reminder for sellers who ignore buyers questions. If you dont know the answer (or don't feel like giving one for your own particular reasons), a simple I don't know or sorry cannot answer your question goes a lot further than ignoring the message(s).

There is nothing you can or should do. The seller either didn't receive the messages for whatever reason, or did and chose not to answer. Sellers have no obligation to answer questions, and you need to move on to another seller if that doesn't work for you.

If you don't respond to the return request, we may refund the buyer and seek reimbursem*nt from you, without requiring the buyer to send the item back. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost.

I would suggest sending them a polite message asking for a definite time and day for collection, but if you do not hear within ** days, you'll deem the item to be unwanted and will be cancelling the order, which will fully refund them.

To respond, you'll need to either accept or challenge the payment dispute within 5 calendar days - if you don't respond, the payment institution is likely to find in your buyer's favor.

There may be times when orders need to be canceled. Buyers can request a cancellation, but generally only sellers can cancel an order. eBay encourages sellers to accept a buyer's cancellation request as long as they haven't yet shipped the item.

Law Enforcement agencies in North America seeking assistance and records for investigations relating to eBay, Inc. may contact the Criminal & Regulatory Investigations Team for assistance.

If you don't respond to the seller's counteroffer, it'll expire after 24 hours, or when the listing ends—whichever comes first.

How do I politely decline a return request on eBay? ›

Select View return details beside the item. Select Decline the return and then Continue. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Select Decline return.

Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing description.

Go to the return case via the link on the ebay message, click on Case Details > Respond to Case > Escalate This Case > Submit. If it's more than 30 days or you used a "change of mind" reason which sellers can refuse you could try contacting your payment provider direct and see if they can help with a refund.

You can go to the Resolution Center and contact the seller. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay.

You cannot simply block a seller the way that a seller can block a bidder or buyer, but you can exclude the seller's items from appearing in a specific search. From your search results, go to the Advanced Search page to the seller section, select "only show items from" and then check "exclude".

Once you open a case, the seller has 3 full business days to respond. If no response, or you cannot come to an agreement, on the fourth day, a link will appear to Ask ebay to step in.

The seller has 24 hours to respond or they can just let it expire. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.

If you opened a return using the reason "not as described" and it was started within 30 days the seller cannot refuse it. If you've done that you should escalate it to eBay.