What if I see an error while trying to complete the SMS verification? (2024)

What if I see an error while trying to complete the SMS verification?

Please select the error that you get to see while trying to complete the SMS verification for more information:

Failed to initiate SMS, please try again

You will see this error if the mobile number you’ve registered with the bank doesn’t have enough balance to send an SMS for verification. Please recharge this number and try again.

If you continue to see this error even after recharging your number, please contact us with the below details:

  • Mobile model number and model name
  • Mobile number
  • Operator name
  • Is roaming service activated?
  • Is your mobile number ported?
  • Is this the first time you are using your phone for device verification?
  • Do you have enough balance to send a verification SMS?
  • Are you able to send an SMS from the selected SIM?

Mobile number mismatch

You will see this error when the device you’re using for SMS verification doesn’t have the SIM card of your PhonePe registered number. Please insert the SIM card, and try again.

Note: If you are using a dual SIM device, please ensure that you select the correct SIM slot.

If you continue to face this issue even after inserting the SIM of your PhonePe registered number, please contact us with the following details,

  • Mobile model number and model name
  • Mobile number
  • Operator name
  • Is roaming service activated?
  • Is your mobile number ported?
  • Is this the first time you are using your phone for device verification?
  • Do you have enough balance to send a verification SMS?
  • Are you able to send an SMS from the selected SIM?

Oops! Unable to verify your mobile number. Please do not dismiss the app while verification is in progress

You will see this error when you close or minimise your PhonePe app while the SMS verification is in progress. Please try again.

If you see this error even when your PhonePe app is not minimised or closed during the SMS verification, please contact us with the following details,

  • Mobile model number and model name
  • Mobile number
  • Operator name
  • Is roaming service activated?
  • Is your mobile number ported?
  • Is this the first time you are using your phone for device verification?
  • Do you have enough balance to send a verification SMS?
  • Are you able to send an SMS from the selected SIM?

You're using an international SIM or a turbo SIM. Try with a SIM from a national mobile operator or use another device

You will see this error if you are using an international SIM or a turbo SIM for the verification.

Please try with a SIM from a national mobile operator or use another device.

Sorry it is taking this long

You will see this error if your number doesn’t have enough balance. Please recharge your number and try again.

If you continue to face this issue even after recharging your number, please contact us with the below details:

  • Mobile model number and model name
  • Mobile number
  • Operator name
  • Is roaming service activated?
  • Is your mobile number ported?
  • Is this the first time you are using your phone for device verification?
  • Do you have enough balance to send a verification SMS?
  • Are you able to send an SMS from the selected SIM?

Unable to proceed - Oops! Unable to send SMS. Please check your SMS pack/phone balance and try again

You will see this error if the mobile number you’ve registered with the bank doesn’t have enough balance to send an SMS for verification. Please recharge this number and try again.

If you continue to see this error even after recharging your number, please contact us with the below details:

  • Mobile model number and model name
  • Mobile number
  • Operator name
  • Is roaming service activated?
  • Is your mobile number ported?
  • Is this the first time you are using your phone for device verification?
  • Do you have enough balance to send a verification SMS?
  • Are you able to send an SMS from the selected SIM?

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What if I see an error while trying to complete the SMS verification? (2024)

FAQs

What if I see an error while trying to complete the SMS verification? ›

What if I see an error while trying to complete the SMS verification? You will see this error if the mobile number you've registered with the bank doesn't have enough balance to send an SMS for verification. Please recharge this number and try again.

Why won't SMS verification work? ›

1: Double-check that your phone is capable of receiving SMS (text) messages. If not, and you only receive messages via a texting app, then the code will not be able to arrive! -If your device currently does not have SMS capabilities, we recommend using a different device with these capabilities to verify your account.

How do I fix my SMS verification code? ›

Here are some additional tips that may help you receive your verification code:
  1. Make sure that you're using the correct phone number.
  2. Make sure that you have enough signal strength.
  3. Try verifying your account from a different device.
  4. Try verifying your account at a different time.
Feb 29, 2024

Why am I unable to send SMS for bank verification? ›

You may not be able to complete the SMS verification successfully for various reasons. We request that you ensure the following before trying again: The mobile number registered with the bank has enough balance to send a verification SMS. You have selected the correct SIM slot while initiating the SMS.

Why is SMS authentication not working? ›

Causes of Not Receiving Verification Code Texts on Android

You provided the wrong phone number. Your inbox is full. Your phone is set to block messages from unknown senders. Your phone carrier is blocking the message.

How do I complete SMS verification? ›

Online SMS verification sends a text message with a unique code, usually a number, to the user's mobile number. The user must input this code into the service's verification section to confirm their legitate access as user and finish the SMS verification process.

How do I unblock an SMS verification code? ›

Just follow these simple methods and get rid of this problem.
  1. Reboot your Android Phone. ...
  2. Check your phone number. ...
  3. Turn on and off Airplane mode. ...
  4. Avoid locations that restrict calls and messages. ...
  5. Storage management. ...
  6. Unblock unknown senders. ...
  7. Contact your service provider. ...
  8. Other ways to verify your account.
Jun 1, 2023

How do I fix my SMS on my phone? ›

How to Fix Androids Not Receiving Texts
  1. Check the network connection. Mobile networks can be unpredictable. ...
  2. Check your cellular provider's website or social media pages for outage reports. ...
  3. Disable Airplane Mode. ...
  4. Reboot the phone. ...
  5. Check for blocked numbers. ...
  6. Deregister iMessage. ...
  7. Update Android. ...
  8. Update your texting app.

How do I restore SMS? ›

What Are My Options for Recovering Deleted Texts on Android?
  1. Open the Messages app on your phone,
  2. Tap the three-dot menu in the upper-right corner,
  3. Select Archived,
  4. Long tap the message you want to recover,
  5. Tap the up-arrow icon at the top.
  6. If you activated Google Drive backup, you will find the deleted messages.
Mar 20, 2024

How to fix not getting verification texts on iPhone? ›

Here are some fixes to try if you've got an iPhone that's not getting verification code texts:
  1. Turn off Do Not Disturb. ...
  2. Turn Airplane Mode on and off. ...
  3. Check your network connection. ...
  4. Make sure you have a strong signal. ...
  5. Update your software.
  6. Update your apps.
  7. Reset your network connections. ...
  8. Check for a carrier settings update.

How do you fix the account verification SMS could not be sent? ›

Solutions to fix account verification SMS issues
  1. Resend the SMS: If the SMS was not delivered, try resending the verification code after a few minutes. ...
  2. Use an Alternate Phone Number: If you continue to face issues with the verification SMS, try using an alternate phone number for the verification process.

What does "failed to initiate SMS" mean? ›

There can be different reasons for the failure of an SMS such as exception time out, message inbox full, or if the number is out of reach. These are the basic reasons for the failure of an SMS: EXP Abssubs - Subscriber is not available at that time.

How to fix iPhone SMS message send failure? ›

Other steps to try
  1. Restart your iPhone or iPad.
  2. Check your network connection. ...
  3. Check with your carrier to see if the type of message you're trying to send, like RCS, MMS, or SMS, is supported.
  4. If you're trying to send group MMS messages on an iPhone, go to Settings > Apps > Messages and turn on Send as Text Message.

Why is my SMS failing? ›

Some common reasons why SMS messages may be failing to send: The destination handset is unreachable. The destination phone number does not support Text. The SMS message exceeds the 160 character limit.

Why I am not able to send SMS? ›

To fix an Android that won't send text messages, try restarting it or checking for updates. Check if you've been blocked by the recipient, or if your carrier is having network issues. You can also try clearing the messages cache or making sure your SIM card is installed properly.

Why can't I receive a text message with a verification code? ›

Your mobile device might be out of network coverage. Make sure there's enough signal to receive a text message. Your phone might have been powered off when the text message came. You might need to check whether you prefixed your phone number with a correct country code.

Why is my SMS verification not working on iPhone? ›

Turn Airplane Mode On/Off

If you are not receiving iPhone verification text messages, try turning the Airplane mode on and off. This can help solve temporary glitches or issues with network connectivity. Here is how you can do it. Slide down the Control Center on your iPhone.

Why is my phone not accepting SMS? ›

The device may not be working correctly, the network may not be sending or receiving messages, or the app may have a bug or other malfunction. In some cases, these causes aren't easy to diagnose. For example, text messages may be delayed because the cellular network is overwhelmed with traffic.

How do I turn on verified SMS? ›

Verified SMS
  1. Tap the more_vert button, then tap Settings > Chat Features.
  2. Turn off Enable chat features.
  3. Turn on Enable chat features.
  4. Tap the arrow_back button, then tap Verified SMS.
  5. Turn off Verify business message sender.
  6. Turn on Verify business message sender.

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