06-11-201803:06 AM
Airbnb should be more clear about their policies related to theft incidents. Two weeks ago two computes were stolen from inside my house. One of them was from the guests and the other one was mine. When the incident happened, we had multiple guests in the house, all of them from Airbnb. The resolution center was far from helpful, and everything was via email. They never contacted us in person even tough we provided the police report. Additionally, we had proof that it was one of the guests who stole my computer given that there was no sign of breaking in and the laptops were the only items substracted. I open the doors of my house because I believed in Airbnb philosophy, but now I am disappointed and I don’t feel safe anymore doing Airbnb.
