The Pay@Pump facility allows our customers to pay for their fuel at the pump rather than going into the kiosk to pay. Only chip and pin enabled cards can be used.
You'll collect Nectar points as you normally would for buying fuel but are unable to redeem points to pay for it.
Fuel cards, Maestro International cards, VISA Electron, coupons and vouchers are currently not accepted by the Pay@Pump terminals (Maestro UK is accepted)
An Automated Fuel Dispenser (AFD) transaction is any payment authorization relating to a fuel transaction from an unattended pump; to begin an AFD transaction, you must select the Pay at Pump option, insert your card into the terminal and enter your PIN.
AFD transactions have revolutionized fuel purchase and have been a great benefit to customers.
Under new industry requirements mandated by VISA and MasterCard, self-service pumps at Sainsbury's Petrol Forecourts will request a £100 pre-authorisation amount before starting the fuelling process; this is to ensure that customers have sufficient funds to cover the cost of fuel dispensed.
When the transaction has completed, the Pay at Pump terminal will send a message to your bank with the actual transaction amount which will be charged to the customer; the pre-authorisation amount will be almost immediately released back to the customer's account.
The introduction of this change means that the customer will almost immediately see the actual value of fuel dispensed in their bank account.
Previously, customers had a £1 pre-authorisation taken from their account to confirm that their card was valid before they began to fill up. The exact cost of the fuel would then appear on the customer's account typically one or two days after the transaction, which could make it difficult for customers to track available spend.See AlsoBank of St. FrancisvilleAlthough the ringfenced amount on a customer's card should be released at the point of completing the transaction, there are occasions that this may not happen as quickly as the customer expects. Mobile banking apps and online banking can sometimes take time to refresh and not provide the true real time information.
If you are concerned in these circ*mstances, as a customer, you should contact your issuing bank for guidance as they are fully aware of the change and will be able to advise you
Sainsbury's have no input into the process to ringfence customers funds in these transactions and therefore are unable to support directly.
If customers see a pending transaction on a mobile banking app that is greater than the amount dispensed then they should call the number on the back of the card used and query why the bank is holding onto their money.
Please see links to UK Finance, VISA, MasterCard and Which Magazine Online Tabloid
FAQs
How to pay at the pump for petrol? ›
Enter and confirm the pump number from the comfort of your vehicle. Using Apple Pay, Android Pay or PayPal, select your payment of choice to pay for your fuel quickly without queuing up in store. Wait for the 'Start Fuelling' message to appear. Then Fill Up with fuel and drive off.
What is the meaning of pump payment? ›Pay at the pump means paying for petrol at the pump itself, instead inside the petrol station. It's set-up that allows you and your Expense Card holders to pay for petrol at fuel pumps, using a Tide card.
Why does Pay at Pump take 100? ›Petrol pumps at major supermarkets put a £100 retainer on your card as that is usually the maximum you can spend ad a pump. It's for when you try and cheat the pay at pump system.
Which petrol stations have Pay at Pump? ›- Morrison's.
- Sainsbury's.
- Asda.
- BP.
- Esso.
- Shell.
- Texaco.
- Costco.
What happens if I don't have £100 in my account? If you have less than £100 in your account, you'll still be able to use Pay at Pump. However, most cards and banks will use a different method, which is called partial authorisation.
What happens when you pay at the pump? ›The vast majority of gas pumps with pay-at-the-pump capabilities will place a temporary hold on a certain amount of money, generally $75-$150, in a customer's account following the use of a debit or credit card to make a purchase.
How much does pay at pump cost? ›“Please note, paying at pump with your card will automatically charge £120, then refund the difference back to your account from your fuel total. E.g. £10 fuel dispensed results in £120 charge with £110 back into your account within 2-48 hours (depending on your bank).”
Does pay at pump take money straight away? ›How long will the money be held for? Once the transaction is complete and you've finished filling up your car, your card issuer should release any unused money almost immediately.
What is an example of a money pump? ›A pattern of intransitive or cyclic preferences causing a decision maker to be willing to pay repeated amounts of money to have these preferences satisfied without gaining any benefit. The simplest example is a person who evaluates three commodities x, y, and z and prefers x to y, y to z, and z to x.
Can I pay for fuel with a credit card? ›Many Credit Cards offer the fuel surcharge waiver feature. It refers to removing the additional fee typically charged on fuel purchases when using a Credit Card. The cardholder effectively reduces the fuel cost by waiving off this surcharge, usually around 1% to 3% of the transaction value.
Can I use a debit card at the pump? ›
Once you pull up to the pump (make sure you're close enough for the hose to reach your tank!), it's time to insert your credit or debit card into the machine. Most machines will ask you to remove your card again right away, but newer machines require leaving your card in longer, so pay attention to the directions.
Can you use fuel cards at Pay at Pump? ›Yes, fuel cards can typically be used at pay-at-pump terminals. Pay-at-pump terminals are designed to accept various payment methods, including credit cards, debit cards, and fuel cards.
How much do you need on card to Pay at Pump? ›If a customer's account balance is less than £120, this is communicated to the petrol pump by their bank or card company, enabling only that amount of fuel to be dispensed. The pump will then automatically cut out once the customer has reached the approved amount.
How do you use pay at the pump? ›Put your card in the card slot and enter your pin when it asks. You can then take out your card and the pump will know to charge you for the fuel you use.
Why does Pay at Pump take 120? ›If you don't have £120 available in your account when refuelling, whatever you do have will be reserved - the pump will tell you how much you can spend and allow you to fill up to this amount. This process is said to be designed to protect customers by making they can't put in more fuel than they can afford.
How do you pay inside a gas pump? ›Pay the clerk inside for the gas before you start pumping.
Go inside the gas station and tell the clerk the pump number and the amount of money you want to put in your tank. Give them the cash so they can activate the pump for you. Some gas stations may let you pay after you pump the gas.
Choose Credit
Even if you're technically paying for your gas with your debit card, when prompted to choose if the card you're using is a debit or credit card, always select “credit.” The reason to do this is in order to bypass the pump asking you for your PIN.
You've got to pay for the gas before you select your variety of gas and pump it. You can pay with a credit or debit card directly at the pump, or with your card or cash at the counter inside. To pay at the pump, just slide your card to get started and follow the instructions.
Can I use my credit card to pay for petrol? ›Many Credit Cards offer the fuel surcharge waiver feature. It refers to removing the additional fee typically charged on fuel purchases when using a Credit Card. The cardholder effectively reduces the fuel cost by waiving off this surcharge, usually around 1% to 3% of the transaction value.