The benefits from being able to access your SSS online account (My.SSS) is particularly striking these days, as Internet connectivity continues to develop and more people seek the convenience that smartphones and other digital devices offer. The only downside: cybercrime has become more rampant and even the cyber criminals have started using better technologies to carry out their evil deeds.
Also Read:How to Reset Password for Locked SSS Online Account?
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Online SSS Platform and Web Security
But, before you start worrying about the security of your online accounts, note that each online platform, particularly those involving personal finance and other sensitive information, comes with regularly updated security protocols that could help secure your personal information. There are also tips that you can observe to increase account security like using unique hard-to-guess passwords.
Unfortunately, these things also make it more difficult to maintain online accounts. It isn’t impossible to forget your login details in one or two of your personal online accounts because of the difficulties associated with keeping and maintaining numerous sets of complicated passwords.
The same rings true for even government-owned platforms like the SSS. So in the event that you do forget your SSS pasword, here’s a guide on how to retrieve the login details to your SSS online account.
Retrieving Your SSS Online Account when you Forget your User ID or Password
If you actually forgot either your SSS user ID or password, there are different ways to retrieve it, depending on what information you still have available.
In this guide, you will find how to go about getting your SSS online account back as well as everything you’ll ever need to do or prepare in order to use your My.SSS account again.
Tips and Reminders before Retrieving you SSS Login Details:
Before you get started however, there a few things you need to check:
- Make a mental inventory of all the information you have available (e.g. SSS number, CRN, Receipt number, Employer ID Number (EIN), registered mobile number, and answers to security questions, if necessary).
- Check first if the My.SSS portal is accessible or if it is undergoing an update and can’t be accessed.
- Did you forget your User ID or is it your password?
- Do you still have access to the registered email address in your account?
- Are you an employer or an employee?
Once you’ve checked all the things that you need to know, you are ready to start retrieving your SSS online account.
Forgotten user ID or password (with email access or established security questions)
If you wish to retrieve your SSS online account, but you have forgotten your user ID, here is what you have to do:
Step 1: Go to the official SSS website.
Step 2: Tick the checkbox saying “I am not a robot” then click Submit to verify that you are human.
Step 3: Once you reach the SSS website, you have to choose whether you are retrieving a Member or an Employer login details and click the appropriate portal.
Step 4: Click the “Forgot User ID or Password? under the login button.
Step 5: If you’re an SSS member with an existing SSS online account, you will be given be redirected to a window where you will have a choice on how you want to recover your login credentials. The options are “My registered email address” and “Security Questions”.
Select depending on whatever is accessible to you. If you haven’t set up your security question, then this ootion won’t work for you.
If you choose My Registered Email Address:
Step 6: Enter your CRN or SSS number (for member account) or Employer/HR Number (for employer account).
Step 7:Key in the captcha and click Submit.
If you choose Security Questions:
Step 6: Enter your CRN or SSS number (for member account) or Employer/HR Number (for employer account).
CRN or Common Reference Number is found on your Unified Multi-Purpose ID (UMID), just above your ID photo. Your SSS number, on the other hand, is the permanent number that you use in your regular SSS transactions. It is found on the E-1 form you used when you first registered with the Social Security System.
Make sure you’ve previously set up your security questions, otherwise, entering either your SS number or CRN will only return a prompt that says you have to set it up on My.SSS.
Step 8: Once you’ve supplied the correct answer, tick the box for the captcha. The system will then show you your login credentials.
Note that whatever you choose between this two will depend on what information you have available, otherwise, you won’t be able to find your SSS user ID or password.
For Employers, these two options are not available. Instead, you will only be asked to enter your Employer/HR number as well as the captcha.
Finally, the system will send a link to your registered email address to reset your password.
Step 9: Check your email for a password reset link from the SSS. If the message is not in your inbox, check if it’s in the SPAM folder.
Step 10: Create your new password. After clicking the password reset link, you’ll be directed to a page showing your user ID as well as two boxes where you’ll input your new account password.
Tips in creating a new password
When creating a new password for your SSS online account, these are the requirements that you must meet:
- Must be 8-20 alphanumeric characters.
- The first character must be an alphabet..
- No special characters like underscore, comma, asterisk, etc.
- Must be different from your User ID.
Take note that if the employer has multiple branches, the system will ask for the User ID of the particular branch with the My.SSS account that need resetting the account password for.
Step 11: Once you’ve successfully changed your password, click Submit.
Retrieving forgotten My.SSS user ID or password is simple, but this can become just a tad bit more complicated if you also lost or forgot your registered email address. With no means to receive the SSS password reset link, there’s no way you can recover your SSS online account right away.
Luckily, there’s a solution to this. SSS offers the same troubleshooting advice, whether you’re encountering problems with SSS registration or issues related to account access.
Forgotten user ID and/or password (lost email access)
If you can’t access your SSS-registered email anymore (which means you won’t be able to receive the password reset link), have your online account reset.
In this case, there are four different ways that you can do to retrieve your account. To find out more about them, you can read our previous article onHow to Reset Password for Locked SSS Online Account?
