What To Expect After You File A Claim | Pets Best (2024)

FAQs

What To Expect After You File A Claim | Pets Best? ›

If your claim is approved, you will be reimbursed according to the reimbursem*nt level you chose, less the deductible amount of the policy and any ineligible items. Reimbursem*nt will be made directly to the bank account of your choosing if your direct deposit information has been added to your policy.

You can also send us your claim form via email, fax, or standard mail. We process claims quickly and send reimbursem*nts as paper checks or direct deposit - your choice. How do I file a claim? With our direct deposit option, your reimbursem*nt will be deposited as soon as two business days after we process your claim.

Processing a pet insurance claim is usually quire straightforward. Your payout should take between seven to ten days. If you call your provider, they can give you an estimated date for the payout. You may also be able to track to progress of your claim online.

All pet insurance companies have waiting periods. That's the amount of time between when you bought your plan and when coverage begins. The accident waiting period typically ranges between one to 15 days and the average illness waiting period is 14 days.

It's usually not too difficult to know when you should claim, and you can always check your policy documents or speak to your insurance provider if you're not sure. The only time it might not be worth claiming is if your policy excess – that's the amount you pay to make a claim – is more than the cost of the treatment.

Waiting Periods that Apply The Illness and Wellness liability benefits are subject to a fourteen (14) day waiting period, following the effective date of the policy before coverage becomes effective.

When working with your pet insurance company, there may be a time when you submit a claim and reimbursem*nt is denied. If this occurs, it is best to look at your claim to double-check that it does not involve a policy exclusion, such as a pre-existing condition.

A maximum limit or payout per year (also known as Annual Limit) is the maximum amount of money a pet insurance provider will reimburse you for eligible claims within a given year.

If you are waiting for a claim to be assessed and paid updates will be provided in My account. For any other refunds, this can take between 5 and 10 working days to reach your bank account.

Claims are reimbursed in as little as two days on average with no cap on how much you can get paid out per year or throughout your pet's lifetime.

What pet insurance does not have a waiting period? ›

Companion Protect is the only pet insurer with no waiting period for accident or illness coverage. However, getting coverage requires a review of your pet's medical records. Companion Protect insurance is only open to pets adopted from participating shelters.

Reimbursem*nt Rate is the amount a pet insurance company pays you back for the cost of care. The most comprehensive pet health coverage will reimburse 80% to 100% of your total vet bill (after your deductible is met).

For example, if you have a vet bill of $500, a reimbursem*nt percentage of 80%, and a deductible of $200, you'd expect to pay a total of $300 while your insurance covers the remaining $200. Deductible amounts can range anywhere from $0 to $1,000, depending on the insurer.

While the number of claims you submit will not impact the price of your insurance premium over time, the following factors will affect price: Your dog or cat's ageYounger pets are typically less prone to illnesses than older pets.

We aim to process claims within a week. You can monitor the progress of your claim with our online claims tracking service.

We aim to process all claims within 4 weeks once all relevant supporting information has been provided. We will provide you with progress updates and ask you or your vet for any additional information if required.

If you are waiting for a claim to be assessed and paid updates will be provided in My account. For any other refunds, this can take between 5 and 10 working days to reach your bank account.