What to Expect - Office of the Ombudsman (2024)

RECEPTION AND CLASSIFICATION PROCESS

What takes place when an incarcerated person first arrives to the prison?
Upon arrival to a prison Reception Center, the incarcerated person must go through the reception and classification process. This could take up to 90 days. Once all the incarcerated person’s case factors are reviewed he/she/they will be assigned a classification score. He/she/they will then be recommended for appropriate placement at an institution based on his/her/their level. The incarcerated person’s family location is taken into consideration, however, being placed near family is not guaranteed due to many other factors.

Can I call the incarcerated person or can he/she/they call me while in the reception process?
While in Reception Center, the incarcerated persons are given a phone call within the first week and once a week thereafter as part of the Reception process. These calls will be made collect to the account the family sets up and are monitored by the institution. Incarcerated persons can also receive mail and writing supplies. Specifically, they can receive one hundred (maximum 100 per incarcerated person) sheets of yellow or white lined writing paper (no spiral metal binding, no cardboard, and no plastic wrap), forty embossed/metered envelopes from the post office, forty stamps, and forty blank envelopes (40 maximum per incarcerated person).

To send mail to the incarcerated person, address your letters this way.

Name, CDC#
Institution
Facility, Building #, Cell #
PO Box ____
City, State Zip Code

Can I visit the incarcerated person while he/she/they is housed in the reception center?
Upon completing the visiting application process and being an approved visitor, you can visit an incarcerated person in the reception center. Reception Center visiting takes place behind glass and is by appointment only. (For further information on visiting return to the Visiting Link)

How does the Department determine which institution an incarcerated person will be housed in?
Below is a listing of the placement scores that determine which level an incarcerated person will be placed in:

INCARCERATED PERSON PLACEMENT (SECURITY LEVEL)

Except as provided in section 3375.2, each incarcerated person shall be assigned to a facility with a security level, which corresponds to the following placement score ranges:

(1) An incarcerated person with a placement score of 0 through 18 shall be placed in a Level I facility.
(2) An incarcerated person with a placement score of 19 through 35 shall be placed in a Level II facility.
(3) An incarcerated person with a placement score of 36 through 59 shall be placed in a Level III facility.
(4) An incarcerated person with a placement score of 60 and above shall be placed in a Level IV facility.

Placement Scores are determined by a thorough review of an incarcerated person’s case factors to include: age, crime committed and if violence was used, prior incarcerations, gang involvement, etc. Each year an annual review is performed by a Counselor to determine if an incarcerated person meets the criteria to have his/her/their placement score reduced. An incarcerated person has the opportunity to reduce their score if they have been programming and have not received any disciplinary actions. In contrast an incarcerated person’s score and subsequent housing level can be increased due to receiving disciplinary actions.

What is meant by security levels?

Level I – Facilities and Camps consist primarily of open dormitories with a low security perimeter.
Level II – Facilities consist primarily of open dormitories with a secure perimeter, which may include armed coverage.
Level III – Facilities primarily have a secure perimeter with armed coverage and housing units with cells adjacent to exterior walls.
Level IV – Facilities have a secure perimeter with internal and external armed coverage and housing units or cell block housing with cells non-adjacent to exterior walls.

After reviewing case factors and making a recommendation to a specific institution, the Classification Staff Representative (CSR) must approve “endorsem*nt” to the institution. This process could take another 45-60 days. The inmate must then wait for a bus seat and an available bed at the endorsed institution.

All of this information is provided in the California Code of Regulations, Title 15 – Crime Prevention and Corrections.

What are classification committees?

Each determination affecting an incarcerated person’s placement within an institution/facility, transfer between facilities, program participation, work group, or custody designation is made by a classification committee. Equal access and effective communication is afforded in all committee hearings.

Unit Classification Committee (UCC) – UCC is held for initial and subsequent program assignments/changes/transfers and composed of three members chaired by staff at the level of Facility Captain or Correctional Captain. Committee actions include:
Explain facility expectations with incarcerated person.
Explain job/program availability and review incarcerated person’s eligibility.
Place incarcerated person on job or academic/vocational waiting list as appropriate.
Establish work group.
Establish custody level.
Explain appeal process and credit earning process, if eligible.
Answer incarcerated person’s questions.
Incarcerated persons appear before a UCC at least annually to adjust the classification score and reevaluate his/her/their housing status.

Institutional Classification Committee (ICC) – This is the institution’s highest level of committee. It consists of a minimum of three members and is chaired at the level of Warden or Chief Deputy Warden. Events which require ICC review include: incarcerated person behavior resulting in Restricted Housing Unit; issues referred by lower committees; case by case reviews to determine eligibility for minimum facilities; review of Security Housing Unit term assessment and referral of cases for Departmental Review Board (DRB).

What type of privileges is an incarcerated person entitled to while in reception?

An incarcerated person is in privilege group U until he/she/they have completed the reception and classification process. During this process, there are no family visits; one half of the maximum monthly canteen draw as authorized by the secretary; one telephone call within the first week and one per week thereafter; and no personal packages. The incarcerated person is informed of the specific privilege group and can give you this information. (California Code of Regulations, Article 3.5, Section 3044)

Privilege Group Criteria

Four privilege groups have been established which provide a graduated system of incentives to promote a desire to achieve positive goals. Criteria for assignment to a specific privilege group shall be as follows:

Group A – full-time credit qualifying work/training program; diagnosed by a departmental physician or psychiatrist as totally disabled and incapable of performing a work/training assignment or partially disabled and assigned to a work/training program within the mental or physical capabilities of the partial disablement as determined by medical staff.

Group B – assignment to a half-time work/training program or involuntarily unassigned.

Group C – general population inmates who refuse to accept or perform in a work/training assignment.

Group D – inmates in special housing units who are not assigned to either a full-time or half-time work/training program (ASU, SHU, PSU)

Group U – reception center inmates under processing

Group Privileges and Restrictions

PrivilegeGroup AGroup BGroup CGroup DGroup U
Family VisitsYes1 each 6 monthsNoNoNo
VisitingYesYesNo Family VisitsNo Family VisitsNo Family Visits
CanteenMaximum as authorized1/2 as authorized1/4 as authorized1/4 as authorized1/2 as authorized
TelephoneYesYes1 per week1 per week1 per week
Yard AccessYesYesLimitedLimitedYes
Recreation AccessYesYesNoNoYes
Entertainment AccessYesYesNoNoLimited
Excused Time OffYesYesNoNoYes
Personal Property Package4 per year, maximum 30 #s each4 per year, maximum 30 #s eachNo1 per year, maximum 30 #sNo

What can an incarcerated person expect upon completion of the reception process?

Upon completion of the reception process the incarcerated person will be endorsed and transferred to an institution that can provide the appropriate housing and programs suited for that incarcerated person. Guidelines designated in the Department Operations Manual (DOM) Chapter 6: (Article 2) Case Considerations, (Article 3) Cumulative Case Summary, and (Article 5) Classification Process, are some of the most prevalent guidelines that determine which institution an incarcerated person is housed at.

What to Expect - Office of the Ombudsman (2024)

FAQs

What happens after you complain to the ombudsman? ›

What happens after you complain. The ombudsman will look at evidence from both sides and decide what should happen. An ombudsman's investigation can take a long time, so you might have to wait a while for a decision.

What does an ombudsman typically do? ›

An ombudsman in California will listen to your concerns and step in to assist you with a complaint. They will ensure the right parties are involved and connect you to resources.

What are the powers of the office of the ombudsman? ›

Office of the Ombudsman shall have disciplinary authority over all elective and appointive officials of the Government and its subdivisions, instrumentalities and agencies, including Members of the Cabinet, local government, government-owned or controlled corporations and their subsidiaries, except over officials who ...

What is the significance of the Office of the ombudsman? ›

The primary role of the ombudsman office is to protect individuals from violations of their rights by the government, abuse of power, errors, negligence, unfair deci- sions, and maladministration.

What is the success rate of the Ombudsman? ›

In the first six months of this year, we upheld 37% of complaints in the consumers' favour, compared to 34% in the second half of 2022. We have also published data on funeral planning complaints for the first time.

What is the most common complaint to the Legal Ombudsman? ›

The most common causes of complaints to the Legal Ombudsman are: delay or failure to progress.

How much power does an Ombudsman have? ›

What Powers Does an Ombudsman Have? An ombudsman has the power to investigate and file complaints against otherwise influential organizations or high-ranking officials. They often have the power to request key documents, interview individuals, and order a legal investigation if necessary.

Why is an Ombudsman better than court? ›

The ombudsman can invite the government department concerned to look again at its decision, to offer redress, whether monetary or not, and to change its procedures so that the same situation is unlikely to recur.

What does a local Ombudsman do? ›

Ombudsmen provide information about how to find a facility and what to do to get quality care. They are trained to resolve problems. If you want, the Ombudsman can assist you with complaints. However, unless you give the Ombudsman permission to share your concerns, these matters are kept confidential.

Can the ombudsman help me? ›

If you or the business don't accept the case handler's assessment, you can ask for your case to be referred to an ombudsman. The ombudsman will then look at all details of your complaint afresh, and make a final decision.

What is the primary duty of the ombudsman? ›

Mission. The Office of the Ombudsman works independently as an intermediary to provide individuals with a confidential avenue to address complaints and resolve issues at the lowest possible level. The Office proposes policy and procedural changes when systemic issues are identified.

What is the full meaning of ombudsman? ›

ombudsman \AHM-boodz-mun\ noun. 1 : a government official (as in Sweden or New Zealand) appointed to receive and investigate complaints made by individuals against abuses or capricious acts of public officials. 2 : one that investigates, reports on, and helps settle complaints.

Why would you use an ombudsman? ›

Assists in surfacing issues to formal resolution channels. When an individual is unable or unwilling to surface a concern directly, the ombuds can assist by helping give voice to the concern and /or creating an awareness of the issue among appropriate decision-makers in the organization.

What are the 4 pillars of ombuds? ›

In all activities, the Ombuds follows principles presented in the Standards of Practice and Ethical Principles of the International Ombuds Association: Confidentiality, Independence, Impartiality, and Informality.

How do you respond to an ombudsman? ›

The Legal Ombudsman's Top tips for responding to complaints
  • 1 Keep it simple. Avoid jargon, pretentious language and using legal / technical terms. ...
  • 2 Be timely. ...
  • 3 Take it seriously. ...
  • 4 Acknowledge stress or inconvenience caused. ...
  • 5 Don't be afraid to apologise. ...
  • 6 Appreciate feedback. ...
  • 7 Be clear.

How long do you have to complain to the local government ombudsman? ›

In most cases, we can only investigate if you: complain to us within 12 months of becoming aware of the matter. can show how the thing the organisation did wrong had a significant impact on you - we call this 'personal injustice'

What can the local government ombudsman investigate? ›

The Act defines our main statutory functions: to investigate complaints against councils and some other authorities. to investigate complaints about adult social care providers from people who arrange or fund their own adult social care. to provide advice and guidance on good administrative practice.

What happens when you complain? ›

Scientists like to describe this process as, “Neurons that fire together, wire together.” Repeated complaining rewires your brain to make future complaining more likely. Over time, you find it's easier to be negative than to be positive, regardless of what's happening around you.

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