Try out Emirates NBD’s revamped WhatsApp Banking, a 24/7 secure and simple way to get your banking done on the go
Easy Subscription
Simply send “Hi” on WhatsApp to +971 600 540000
Convenient and Secure
Encrypted messaging and safe dialogue, whenever, wherever
Chat with Agent
Instantly resolve issues or learn about our products and services
Scan to subscribe
Scan the QR code or simply send “Hi” on WhatsApp to +971 600 540000
Note: Please disable the disappearing message feature in your WhatsApp settings as Emirates NBD WhatsApp Banking does not support this functionality
There’s more to chat about on WhatsApp!
Banking via WhatsApp just got better! We've introduced new features that will make your banking experience more convenient than ever.
Quick emergency services such as card blocking and replacement
Account related services such as balances, transactions, account summary like IBAN and Swift Number
Card balances and rewards, transaction lists shared as pdfs, temporary block and unblock, get loan on card and increase your card limit
Find the nearest branches and ATMs by dropping your location pin
Chat with an agent for any enquiries or to learn more about our products and services
Find the status of your requests or complaints
Get the latest Forex rates
Click here to view the General Terms and Conditions for Consumer Banking Products (effective from 1st November 2023)
Security tips
Safeguarding your information is a shared responsibility
How we protect you
- We use a secure channel to exchange data between your device, WhatsApp and Emirates NBD
- To subscribe to WhatsApp Banking use your mobile number registered with the bank
How you can protect yourself
- Look for a green badge next to Emirates NBD's name in the WhatsApp chat to ensure it's our official account
- Don't share personal information over WhatsApp
- Don't share your mobile phone with anyone
- Activate your SIM card using a PIN
- Enable WhatsApp two-step verification under Settings/Account/Two-Step Verification
- Lock your WhatsApp chat with Face ID or Touch ID to add an extra layer of security
Frequently Asked Questions (FAQs)
Can I register for WhatsApp Banking if I don't have an account or credit card with Emirates NBD?
Yes, as a non-customer you can subscribe for WhatsApp Banking and enjoy features like:
1. Get Forex rates
2. Apply for products and services
3. Find Branch and ATM locations
4. Get updates on your support and service requests
5. Learn more about banking via FAQs
I am not able to register for WhatsApp Banking. What should I do?
Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via Mobile Banking App and then register for WhatsApp Banking.
If you are still not able to subscribe, please contact our Call Center at +971 600 540000 to request support.
Can I share personal information on an Emirates NBD chat via WhatsApp?
Emirates NBD will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, and so on.
I have deleted my Emirates NBD conversation on WhatsApp, how can I start it again?
You can just start a new conversation again. To do this, you need to have Emirates NBD’s number +971 600 540000 in your contact list.
Is WhatsApp Banking available in Arabic?
Yes, WhatsApp Banking is available in English and Arabic. You can change the preferred language from “Profile Settings” menu.
If my WhatsApp chat is transferred to the agent, can I continue using other WhatsApp Banking services at the same time?
No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services.
Can I switch on disappearing messages on WhatsApp Banking?
No, please do not turn on the disappearing message feature as WhatsApp does not support automated business interaction while this feature is on. So, please make sure that you have switched off this feature.
What if I lost my mobile, will my WhatsApp Banking be compromised?
If you lose your phone or if it falls into the wrong hands, please call +971 600 540000 and report it to us immediately.
Always lock your mobile device when not in use and activate your SIM card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping SIM cards, for example, can't be completed without the PIN.
How do I unsubscribe from WhatsApp Banking?
You can unsubscribe through “Explore Services” menu and “Profile Settings”.
Can I apply for WhatsApp Banking if I am below 18 years old?
WhatsApp Banking services are not offered to minor account holders.
Can I register for WhatsApp Banking if I don't have an account or credit card with Emirates NBD?
Yes, as a non-customer you can subscribe for WhatsApp Banking and enjoy features like:
1. Get Forex rates
2. Apply for products and services
3. Find Branch and ATM locations
4. Get updates on your support and service requests
5. Learn more about banking via FAQs
I am not able to register for WhatsApp Banking. What should I do?
Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via Mobile Banking App and then register for WhatsApp Banking.
If you are still not able to subscribe, please contact our Call Center at +971 600 540000 to request support.
Can I share personal information on an Emirates NBD chat via WhatsApp?
Emirates NBD will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, and so on.
I have deleted my Emirates NBD conversation on WhatsApp, how can I start it again?
You can just start a new conversation again. To do this, you need to have Emirates NBD’s number +971 600 540000 in your contact list.
Is WhatsApp Banking available in Arabic?
Yes, WhatsApp Banking is available in English and Arabic. You can change the preferred language from “Profile Settings” menu.
If my WhatsApp chat is transferred to the agent, can I continue using other WhatsApp Banking services at the same time?
No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services.
Can I switch on disappearing messages on WhatsApp Banking?
No, please do not turn on the disappearing message feature as WhatsApp does not support automated business interaction while this feature is on. So, please make sure that you have switched off this feature.
What if I lost my mobile, will my WhatsApp Banking be compromised?
If you lose your phone or if it falls into the wrong hands, please call +971 600 540000 and report it to us immediately.
Always lock your mobile device when not in use and activate your SIM card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping SIM cards, for example, can't be completed without the PIN.
How do I unsubscribe from WhatsApp Banking?
You can unsubscribe through “Explore Services” menu and “Profile Settings”.
Can I apply for WhatsApp Banking if I am below 18 years old?
WhatsApp Banking services are not offered to minor account holders.
Support
How can we help?
- Our terms and conditions
- Update your documents
Use
What you can do with Online Banking
Open an account
Track your login history
Update your Emirates ID
Help
Reset your password
Apply
Set up Smart Pass
Everyday banking
View your account details and transactions
Update your info
Update your registered mobile number
Have more questions? Visit our pagesfor answers.
