FAQs
What is HDFC Bank ChatBanking?
HDFC Bank ChatBanking is a chat service on WhatsApp where all customers can simply chat with us to avail of 200+ services and transactions 24x7 seamlessly. It is an end-to-end encrypted & secure Service Offering provided by HDFC Bank over WhatsApp.This offering shall however be available only on the mobile number registered with the bank.All you need to do is add the number 7070022222 to your contacts and start a conversation by saying "Hi".
Is there a difference between HDFC Bank ChatBanking & HDFC Bank WhatsApp Banking?With All New HDFC Bank ChatBanking on WhatsApp, you can do much more now. The New HDFC Bank ChatBanking is more intuitive, simplified, and comes with more number of digital self-service journeys which can help with most of your banking needs. Experience a whole new way to bank through HDFC Bank ChatBanking on 7070022222
How do I register for HDFC Bank ChatBanking?
Registration on HDFC Bank ChatBanking is a simple and easy 2-step process. Save the number 7070022222 in your contacts & just send "Hi" or "Register" on WhatsApp from your bank-registered mobile number to 7070022222 and you will be guided through the registration process. Your customer ID and a One-time Password received via SMS on your registered mobile number are the only two things you need to begin your HDFC Bank ChatBanking experience on WhatsApp!
Will I be able to use Banks old WhatsApp Banking number?
No, you will not be able to use the old WhatsApp Banking number, you will be redirected to the New HDFC Bank ChatBanking on WhatsApp number.
Why should I use HDFC Bank ChatBanking?
The all-new HDFC Bank ChatBanking on WhatsApp is simple, convenient, easy to use, and secure. It’s more intuitive and works just like chatting with someone. You just need to type or send a voice note in English or Hindi your query through WhatsApp.For eg.: "What’s the balance in my account?" OR "I need my bank statement for last month" Or "Can I know my offers?”.
Who can use HDFC Bank ChatBanking?
HDFC Bank ChatBanking on WhatsApp is for everyone. All customers of HDFC Bank can use HDFC Bank ChatBanking to get details relating to their Accounts, Cards, and Loans, and apply for New Products and Services.Non-HDFC Bank customers can Apply for new products and ask any queries related to HDFC Bank’s products or services through HDFC Bank ChatBanking.
What services are available on HDFC Bank ChatBanking?
We have varied Products and Services Offerings across Account Services, Credit Cards, Deposits, Debit Card, Loans, NPS, Fast Tag, Insurance and many more available on the New HDFC Bank ChatBanking.
What different languages can be used on HDFC Bank ChatBanking?
HDFC Bank ChatBanking is currently available in English and Hindi.
Why am I unable to register or avail the New HDFC Bank ChatBanking?
HDFC Bank ChatBanking on WhatsApp service is available only on your bank-registered mobile number.
What are the timings for HDFC Bank ChatBanking?
HDFC Bank ChatBanking on WhatsApp is available 24*7*365, even on holidays.
Can I call HDFC Bank ChatBanking Number?
Currently, no facilities are available to call on the new HDFC Bank ChatBanking number.In case you wish to get in touch, you can reach our PhoneBankingservice at 1800-1600 / 1800-2600or write to us at support@hdfcbank.com
Are there any charges to the customer for subscribing to or using ChatBanking?
There areno chargesinvolved for using the new HDFC ChatBanking on WhatsApp
I am a NRI customer. Can I use HDFC Bank ChatBanking?
Yes, the new HDFC Bank ChatBanking on WhatsApp is available even for NRI customers. To avail this service, NRI customers must use the mobile number that they had registered with HDFC Bank.
I do not have any relationship with HDFC Bank, can I still use HDFC Bank ChatBanking?
Yes, you can still use HDFC Bank ChatBanking on WhatsApp to apply for various products across Accounts, Cards, Loans, and other products and services.
I only have a Credit Card from HDFC Bank, Can I still use HDFC Bank ChatBanking?
Yes, you can use the new HDFC Bank ChatBanking by registering with the last 4-digits of your Credit Card number and the OTP shared on your mobile number registered with the bank.
I only have a Loan Account with HDFC Bank, Can I still use HDFC Bank ChatBanking?
Yes, you can use the new HDFC Bank ChatBanking by registering with the last 4 digits of your Loan Number and the OTP shared on your mobile number registered with the bank.
I have multiple Accounts/Credit Cards/Loans, can I use ChatBanking Services for all of them?Yes, you can get details & manage multiple Accounts, Credit Cards & Loans linked with one customer id with HDFC Bank ChatBanking
How do I make sure that I am chatting with HDFC Bank’s verified number?
The new HDFC Bank ChatBanking is only available on7070022222. A unique Green Tick Mark is displayed against the name on WhatsApp, which proves that it is a verified number that belongs to HDFC Bank.
How do I stop my HDFC Bank ChatBanking services on WhatsApp?
You can simply typeDe-Registeron the new HDFC Bank ChatBanking number and you shall receive further instructions over WhatsApp on how to de-register and stop the services.
However, we encourage you to continue using the HDFC Bank ChatBanking services to take care of your banking needs in a seamless and hassle-free way.
What happens if I de-register for HDFC Bank ChatBanking on WhatsApp?
In case you De-Register on the New HDFC Bank ChatBanking, you will not be able to use the services provided by HDFC Bank over WhatsApp. However, you can Re-Register again to enjoy these services. We highly recommend you use the HDFC Bank ChatBanking Services for an awesome banking experience.
I have unsubscribed from WhatsApp Banking. How can I again avail these services?
Simply say"Hi"on the New HDFC Bank ChatBanking on WhatsApp i.e. 7070022222 to Re-Register.
What are the different keywords that I need to use for doing transactions on HDFC Bank ChatBanking?
One of the best features of the new HDFC Bank ChatBanking is, that there are no specific or pre-defined keywords that you need to use. You can simply tap, type or voice note your query on the new HDFC Bank ChatBanking number to avail the 200+ transactions available across various products and services.
Is HDFC Bank ChatBanking on WhatsApp secure?
Yes, all transactions, conversations, and chats on the new HDFC Bank ChatBanking are safe and secure. HDFC Bank ChatBanking on WhatsApp is safe because all messages are secured with end-to-end encryption. Also, your account information and chat are not shared with any person or Third party.
What type of security features is present here?
HDFC Bank ChatBanking on WhatsApp is safe because all messages are secured with end-to-end encryption. Also, your account information and chats are not shared with any person or Third party.HDFC Bank ChatBanking Services can only be availed with bank-registered mobile number.
The registration process for HDFC Bank ChatBanking is secured with Two-Factor Authentication (2FA).
Will HDFC ChatBanking ask for Customer ID, Account no, or my CVV?
Only the last 4-digits and not the entire numbers are asked. Also, NO CVV is asked.
Will any Third party will be able to view my chat with HDFC Bank?
No, your account information and chats are not shared with any person or Third party.
I have lost my phone. How do I make sure that account-related information via WhatsApp Banking is secure on my phone?
You may call PhoneBanking 1800-1600 or1800-2600 and inform to de-register yourself.
