When to message your Host (2024)

FAQs

How long should I wait for my Airbnb host to respond? ›

Hosts have 24 hours to accept or decline your request, but the vast majority respond within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

After your trip or experience is confirmed

If you have an accepted reservation or confirmed experience, you can reach the Host by going to Trips, finding the reservation, and contacting the Host from there. If you have any co-travelers, you can invite them to join the reservation.

Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.

When it's a good idea to reach out. Before sending a trip request: You could send a pre-emptive hello or double-check that their place is available. If you have a question: You should be clear about what to expect. Just check the listing description to make sure the answer isn't already there.

The host needs to respond to your request

If the host declines your request or doesn't respond within 24 hours, the booking status will be updated as "Declined" or "Expired," and your payment will be refunded to your original payment method.

If a Host isn't responding after a confirmed booking

When you have a confirmed reservation, your Host's phone number will show in the reservation details for your trip so you can open the Airbnb app and call them.

Not a problem—here's how to handle it. Decline the request before it expires within 24 hours—your response rate will thank you! It's one of the factors that helps you become a Superhost. Decide whether to keep the dates blocked or open them up for someone else to book.

Follow the Host's standard house rules

Disruptive gatherings are always prohibited. Learn more in our Community Disturbance Policy. Check-in time: Guests should respect their Host's check-in window and should not check in before or after the designated window without prior approval from the Host.

Your safety and Airbnb experience are important, but we value your privacy too. We never review, scan, or analyze your messaging communications to send you third-party marketing messages. We don't sell reviews or analyses of these communications. Did this article help?

Reasons why Hosts may decline reservation requests

Here are some common reasons why a Host may decline a request: Guest has no reviews or negative reviews. Hosts often rely on a guest's past reviews to gauge reliability and compatibility with their house rules. Special requests that the Host can't accommodate.

Can I message an Airbnb host before reserving? ›

If you've read the listing details and you still have questions, you can message a Host to ask about availability, amenities, your specific needs, etc. Go to the listing and click or tap Contact Host to send a message.

You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

Your response rate and response time measure how quickly and consistently you respond to inquiries and reservation requests. You can find your response rate on your Dashboard under Stats. If you're using professional hosting tools, you can find the response rate under Requests.

While there isn't a time limit, responding to trip change requests quickly can help you avoid canceled reservations.

The Airbnb interview process usually lasts from three weeks to three months, but it's typically fast-moving between each round. Many candidates hear back from Airbnb in just a few hours after a successful interview round.