Since January, Floridians have filed more than 7,000 complaints with state Chief Financial Officer Jimmy Patronis against their property insurance carriers. The common thread: They feel ignored or shorted by their carrier's response to Hurricane Ian claims.
Upwards of 4,000 of those complaints have been for damage to residential property; 2,500-plus have been regarding a delayed claim payment, handling of claim, or an unresponsive agent or carrier.
The top 10 homeowner’s insurance carriers in Florida by number of policies have accrued more than 3,000 complaints against them for Hurricane Ian-related claims, per records from Patronis’ office. According to the Insurance Information Institute, a nonprofit dedicated to educating the public about the insurance industry, the following carriers are the top insurers in Florida:
Top Florida insurers
Universal Insurance Holdings (643 complaints by residential property owners re: Hurricane Ian, filed Jan. 1 - July 19)
Insurance companies with most complaints in Florida
Heritage Property & Casualty has had 683 complaints levied against the company since October 1, 2022. Three hundred and thirty five were for delay of claim payment, underpayment of claim, no response to claims, and for cancellation due to Hurricane Ian.
Below are the top-20 insurance companies for closed complaints in Florida, from Jan. 1 to July 19:
Property Insurance Companies
Complaints
CITIZENS PROPERTY INSURANCE CORPORATION
1,543
UNIVERSAL PROPERTY & CASUALTY INSURANCE COMPANY
1,428
AMERICAN INTEGRITY INSURANCE COMPANY OF FLORIDA
843
UNITED PROPERTY & CASUALTY INSURANCE COMPANY
828
HERITAGE PROPERTY & CASUALTY INSURANCE COMPANY
726
FIRST PROTECTIVE INSURANCE COMPANY
470
AMERICAN TRADITIONS INSURANCE COMPANY
376
ASI PREFERRED INSURANCE CORP.
374
STATE FARM FLORIDA INSURANCE COMPANY
372
PEOPLE'S TRUST INSURANCE COMPANY
353
SECURITY FIRST INSURANCE COMPANY
283
TYPTAP INSURANCE COMPANY
226
KIN INTERINSURANCE NETWORK
220
EDISON INSURANCE COMPANY
219
SLIDE INSURANCE COMPANY
219
HOMEOWNERS CHOICE PROPERTY & CASUALTY INSURANCE COMPANY, INC.
Earlier in July, Farmers Insurance announced that it is no longer offering new business or renewing any of its auto, home and umbrella policies in Florida. In mid-2022, Bankers Insurance Company reported its exit from Florida, only to be followed by AIG and Lexington Insurance, a subsidiary of AIG.
In the Insurance Shopping Study, it was first place for large insurers. Our team recognized State Farm as having the “Best Customer Experience” for its affordable rates, comprehensive coverage and strong accessibility and service towards customers.
In our detailed analysis of the best homeowners insurance companies, our team selected Allstate as our top overall pick. We also ranked State Farm for its affordable coverage options and Farmers for its customizable coverage.
State Farm is the best car insurance company in Florida for ease of use. It has an easy-to-use website and simple claims filing process compared with other top-rated companies in Florida. State Farm also has high app store ratings for iOS and Android devices.
Gov. Ron DeSantis' office confirmed that State Farm Insurance plans to continue its presence in the Florida insurance marketplace after Farmers Insurance declared plans to leave the state. Gov.
Florida's Legislature and Governor took aggressive action to solve this problem, passing major property insurance legislation in 2021 and 2022, followed by major legal reforms and consumer protections last year. “We know these reforms are working.
Flood Insurance Mandates (These changes became effective on May 13, 2024, the day Governor DeSantis signed the bill.) Citizens policyholders who must purchase flood insurance as a condition of eligibility for Citizens are no longer required to purchase flood coverage for personal contents.
Due to worsening climate and natural disaster-related risks and rising building costs, some of the nation's largest insurers, like State Farm, Allstate, and Progressive, are actively pulling out of Florida and California.
Overall, 70.9% of closed insurance complaints in 2023 have involved claim handling. Accident and health insurance providers have received the biggest share of complaints in 2023.
Which insurance company is best at paying claims? According to J.D. Power's property claims satisfaction study, Erie Insurance is rated as the best insurance company for paying claims. It is closely followed by Amica and Nationwide, highlighting their commitment to customer satisfaction when handling claims.
Executive Life Insurance Company is regarded to be the biggest bankruptcy of an insurance company in the United States in the course of recent years. Based in California, the life company had to file for bankruptcy in 1991 following disastrous investments in junk bonds.
Introduction: My name is Aron Pacocha, I am a happy, tasty, innocent, proud, talented, courageous, magnificent person who loves writing and wants to share my knowledge and understanding with you.
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