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Why can't I log in to my remote host computer? (error 5 / 1326 / 1327 / Login failed.)
Many users experience problems logging in to remote host computers.
Before you begin: What's a client and what's a remote host computer?
The client is the local computer or mobile device that you're sitting in front of. That's the one that you use to sign in to your LogMeIn account in order to access your remote hosts. You can sign in to your account either in the Client app or at LogMeIn.com.
The remote host computer is the one that you want to access in a distant place. On the host, you have to install (also known as "deploy") an app, called host software to set up a connection between your client and your remote computer. This app makes sure that wherever you are in the world, whatever computer you use to access your host, only you can access it, over a secure connection.
To connect to your remote host computer, first you have to sign in to your client and then from your client to your remote host.
An error 1326 or error 5 indicates that you are incorrectly entering your Windows/Mac user name or password on your host computer. (That is, not when you sign in at LogMeIn.com, or to the Client app.) Error 1327 usually means you entered a blank password (that is, you did not enter any password at all).
To avoid getting an error 1326, in LogMeIn Pro, sign in to your remote host computer with one of the following user accounts:
- A user account that is password protected and has the required permissions to connect to a remote host. A computer is password protected when you have to enter a password to physically sign in to that computer.
- A user added in the LogMeIn Control Panel. See How to Specify User Access Rights
Note: Accessing PIN protected remote computers is not supported. That's when you have to type a PIN code to sign in to your computer. This also means that when your computer is PIN protected, you would still have to enter your password to access it remotely.
You may also see:
Login failed. Enter the [Windows/Mac] user name and password you see when physically sitting at the remote computer.
If you are confident that you are entering a correct Windows/Mac password, then you may be entering an incorrect Windows/Mac user name. To find the user name on a remote host, you have to physically go to the remote computer.
Tip: One common reason for failed login is that users enter their LogMeIn ID and password (those are the ones you use to sign in to the Client app or at www.logmein.com), not their computer user name and password. See also How do I log in to the remote host?. Another common reason is when your host is on a network domain in which case you have to enter the domain name as well. For example, if your host is on a domain, called besthardwarestore, and your user name on the host is jsmith, then your full user name is besthardwarestore/jsmith. To find out whether you are on a domain,
How to Retrieve Your User Name on a Windows host
- While sitting at the computer that you want to be able to access, press and hold the Windows key and press the letter R on your keyboard. The Run dialog box is displayed.
- In the box, type cmd and press Enter. The command prompt window will appear.
- Type whoami and press Enter.
Your current user name will be displayed.
Important: When you are on a computer domain, the domain name is also part of your user name. In the example above, the user name is 3amlabs/kirtes, where 3amlabs is the computer domain of the user.
How to Retrieve Your User Name on a Mac host
- Physically go to the computer that you want to be able to access, or ask someone who is present at that computer to perform the following steps.
Tip: In some cases, you may need to ask for help from the person who manages the host software at your organization.
- Click the Apple menu and go to System Preferences > Users and Groups.
- Any user in the Administrators group can be used to log in to the computer.
How to Find Your Password on a host
We have no way to retrieve your password that you use to log in to your remote host computer. If you forget your host's password, you can reset it while you are physically at the host. This is a standard feature on both Windows and Mac hosts.
