Why can't I order a Payoneer card? (2024)

To check if you are eligible for a Payoneer card:

  1. Sign in to Payoneer.
  2. Select Payoneer cards.

If you see a message inviting you to Order Now, you are eligible. If you are not eligible, a message describing the eligibility requirement is displayed.

Note: Eligibility is based on a minimum of $100* in payments received to your Payoneer account in the last 6 months, not including payments from e-wallets such as Paypal or Skrill.

* Minimum threshold may vary depending on your country of residence (for individual accounts) or country of business (for company accounts).

Due to local regulatory changes, Payoneer can no longer issue cards to customers who have a Russian billing or shipping address.

If you are eligible, the Order Card option will also be displayed in your Payoneer account menu.

You can find more information in the Account with Card - FAQ page.

Why can't I order a Payoneer card? (2024)

FAQs

Why can't I order a Payoneer card? ›

The number of linked cards you can order in all currencies depends on the total amount of funds received to your Payoneer account in the previous 6 months. You'll be able to see the number of linked cards you can order in your account, during the order process.

How do I qualify for a Payoneer card? ›

To order a card, you must have a Payoneer account and receive a minimum of 100 USD or equivalent to qualify.

Why is my Payoneer card declined? ›

Some possible reasons: Card or account information was not entered correctly. Insufficient funds to cover the payment. The sender's bank doesn't recognize Payoneer.

How to reorder a Payoneer card? ›

Sign in to Payoneer. Select Payoneer cards. Locate the active card that is about to expire, or card with status Expired that you want to reorder, and click Order New. You will be asked to enter your shipping information and the new card will be ordered.

Why is Payoneer not approved? ›

The following are some of the common reasons that Payoneer may decline payments: The payer's bank/credit card issuer declined the transaction. Additional documents were requested to approve the payment and were not provided. The payment doesn't comply with our Terms & Conditions.

How can I request a Payoneer card? ›

How to order a Payoneer card - step-by-step guide
  1. Sign into your Payoneer account.
  2. Select 'Banks & Cards'
  3. Click on 'Payoneer cards'
  4. Select the option to 'Order a card'
  5. Choose your card type. ...
  6. Choose your currency - your options are GBP, EUR, USD or CAD. ...
  7. Follow the instructions and submit your application.
Nov 6, 2022

Why does my card keep getting declined? ›

If the balance on your bank account is too low, or you get close to or go over your credit card's credit limit, your card may be declined. If your bank or credit union offers alerts to flag fraud on your account, sign up. These alerts can let you know about some possible problems before your card is declined.

Why is my card declining even though I have enough money? ›

Besides fund insufficiency, here are some of the most common issues behind a card decline: There was a manual error. You've reached your daily purchase limit. Your debit card expired or is inactive.

Why is my card getting rejected online? ›

There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons. The first step to improve your payment success rate is to understand why payments are declined.

How to get a free Payoneer card? ›

To order a card from your online account:
  1. Sign in to Payoneer.
  2. Select Payoneer cards.
  3. Click Order card and follow the instructions.

Is there an alternative to Payoneer? ›

The best overall Payoneer alternative is PayPal. Other similar apps like Payoneer are Tipalti, GoCardless, BILL AP/AR, and Stripe Connect. Payoneer alternatives can be found in Payment Gateways but may also be in Payment Processing Software or Accounts Payable Automation Software.

Can I call Payoneer? ›

How to get Payoneer debit card? ›

To order a card from your Payoneer account via express shipping:
  1. Sign in to Payoneer.
  2. Select Payoneer cards.
  3. Verify your shipping address.
  4. Under Shipping method choose Express shipping.
  5. Click on Order card.

Why is Payoneer blocked? ›

Mainly for policy violation your Payoneer account can be blocked or suspended. Usually, these are some reasons: Providing fake documents/wrong information for approving the account. Multiple users for a single account.

How long does it take for a Payoneer card to arrive? ›

If you recently applied for a Payoneer Debit MasterCard, it can take up to 25 business days to receive it. You can contact Payoneer to expedite the process with an added fee.

Does Payoneer issue debit cards? ›

We'll give you a physical or virtual card in multiple currencies attached to your account so you can make payments and withdraw funds. Get the flexibility you need. Withdraw funds from your Payoneer account to your bank account in over 190 countries and 70 currencies or at ATMs worldwide.

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