Why Can't I Place an Order on Amazon? (2024)

FAQs

Why am I unable to place an order on Amazon? ›

Here are some probable reasons: You entered incorrect credit or debit card details (e.g. name on the card, card number, CVV, 3D secure PIN and expiry date). In case of an American Express card, your transaction can fail if your billing address PIN code is incorrect.

Have you exceeded your credit limit? Did you enter your credit card number, credit card expiration date, billing address, and phone number correctly in Your Account? Is your purchase outside of your normal spending range? Some banks will block transactions due to security concerns.

On a product page, scroll to the "Customer Questions & Answers" feature.

Verify the payment information that is entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already on Your Account, you may simply need to update some of the information.

Some Quick Fixes to Try Out

Try incognito or private mode within your browser. Change the browser you're using. Clear cookies from your browser. Clear the cache of your browser.

Go to Your Orders. Locate the order. Select Problem with Order. Select your problem from the list.

Your bank may charge you an overdraft or other fees for each payment failure. Additionally, you authorize us to charge any other valid payment method we have on file for any amount that remains unpaid after any attempted charge. We may initiate a collection process or legal action to collect any money owed to us.

If you're having trouble signing in, you may be entering incorrect account information or you may need to reset your password. Before resetting your password, verify the following: Email Address: Your email address must be in the format username@domain.com (. net, .

If we're unable to ship specific items to the address you selected, you'll see a notification at checkout. These restrictions can be related to local/state laws and statutes, hazmat materials, large and oddly shaped items, or Amazon policy.

Customer Questions & Answers are a public forum on each Amazon product page where shoppers, previous customers, and sellers all come together to interact and exchange information about the experience with the product.

How do I contact Amazon customer service? ›

On the product detail page, select the name of the seller. On the next page, select Ask a question. Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form. Your message will be sent to the seller via the The Buyer-Seller Messaging Service.

Incorrect credit/ debit card details (number, expiration date, CVV) provided. UPI transaction got timed out. Bank may have blocked the transaction if its beyond the spending limit for your Credit/Debit card. Online transactions are not activated on your Credit/Debit card.

Additionally, simple matters like entering incorrect payment information, attempting to use an Amazon gift card with insufficient funds or an expired debit or credit card will also be a sudden roadblock to Amazon purchasing.

If you are confident all the information you entered is correct but are still getting a decline then your credit card company/bank could be blocking the transaction. If you call the number on the back of your card and ask them what is going on they will know if this is case and why the card is getting declined.

Our address widget (at the top of each Amazon page and on the Amazon app) will let you know if a product is eligible to ship to your chosen address via the product page. Please ensure you have your intended address selected every time you shop with us.

Make sure you have an internet connection

Make sure you see a strong WiFi or cellular signal in the status at the top of the phone's display. If it's not clear if you have reliable service, try to use another app that accesses the internet to make sure your connection isn't what's causing a problem with Amazon.

An order may be undeliverable if: Nobody is available to accept the delivery after multiple attempts. The address was incorrect or the pincode and the area mentioned do not match.

Only your bank can tell you why your card has been declined. The following are a few possible reasons why your payment may have been declined: Incorrect payment information entered on your order: Did your billing address recently change or did you get a new card with a new expiry date?