why do i have to wait a week for a response from the seller for a refund (2024)

FAQs

How long to wait for a response from a seller? ›

In theory, sellers can take as long as they want before responding to an offer, but most listing agents get back to buyers within a few days. For the most part, 24 to 48 hours seems to be the standard observed by most sellers and their agents, but there are some exceptions.

The seller will have 3 days to reply. If no reply, then click the link to Ask ebay to step in. If the seller accepts the return, he is responsible for supplying a prepaid shipping label. Print out the label, affix it to the box, and make sure the carrier scans the label.

They Received A Better Offer

The seller may receive a handful of offers at the same time. Sellers have just as much time in their day as you do, so they may prioritize the offers, responding only to those they want to counter or consider.

You can take as long as you want before responding since there is no official time frame. However, the industry standard is to get back to interested buyers within 24 to 72 hours. This is a common courtesy observed by many professionals in the industry in regards to how long do home sellers have to respond to an offer.

If the business does not give you your refund, the recourse is now through your credit card provider. You can request that the charges on the card are reversed or cancelled – we also have a form available to help you through that process.

Try to contact the trader

If you can't contact the trader or they won't help, you can then ask your card provider or PayPal. If you paid through a Buy Now Pay Later provider, you should check their website to see if they can help.

On the other hand, if the seller is simply slow to respond, speak with your real estate agent to follow up with the seller's agent. Ask them to find out if there is a counteroffer or if the seller can provide any reasoning behind having your house offer rejected.

Ask eBay to step in and help

If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request. Learn more about asking eBay to step in and help.

How long does an eBay seller have to respond to an offer? ›

The seller has 24 hours to respond or they can just let it expire.

We can only step in if it's been more than 3 business days since you requested a return or reported that an item hasn't arrived yet. Once we step in, we'll review the details and get back to you and the seller within 48 hours.

Yes, Ebay will make sure you receive a refund after you return the item(s) under their 30 day Money Back Guarantee. The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.

Ask eBay to step in

If the seller hasn't responded or hasn't issued a refund by the refund deadline, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Earliest: Once the seller has accepted the return, or 3 business days after the request date.

You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. To improve your help experience, please sign in to your account.

The typical response timeframe is 1-3 days. Most real estate agents agree that 48 hours is standard for a seller's agent to acknowledge an offer and provide some reply. As a part of the offer process, a seller should respond by: Accepting the offer as-is.

Most vendors will note how long you expect to wait before they respond, sometimes in 2-3 business days, some might be more. This is usually noted on their website when you submit your inquiry. If it does not show on their contact page, an auto-reply will usually mention their response turnaround time.

Average Customer Service Response Times

For emails, as a general rule of thumb, the average response time should be between 12 to 24 hours. Whereas for live chat, it should not be more than 3-5 minutes. Customers have much higher expectations for live chat, so make sure you staff that channel if you offer it!

If an agency doesn't specify their response times generally on their website, a good rule of thumb is three months. After three months, send a polite – brief! – nudge asking if they've had time to consider your submission.