Why do I see 'Invalid Credit Card Number' or `Card_Declined` when trying to enter a credit card or pay my bill? (2024)

FAQs

Why do I see 'Invalid Credit Card Number' or `Card_Declined` when trying to enter a credit card or pay my bill? ›

This indicates a problem with the information entered for the card. Double-check the credit card number, expiration date, and CVV.

The most common reasons for this error message are that the card is not being authorised by your bank or your address details do not match. Please ensure that your address is entered exactly as it appears on your bank statement, and that the card information is entered correctly.

Invalid transaction. This code is often returned from the issuer when they do not accept the transaction. This can possibly be when a transaction for the same amount and merchant is attempted multiple times quickly for the same card.

Answer: This can occur for a few different reasons: The 3-digit security code on the back of the Visa, MasterCard or Discover does not match what the card holder's bank has on file. For American Express this is the 4-digit code on the front of the card. The expiration date was entered incorrectly.

The decline code “14: Invalid Account Number” in the context of a credit card transaction means that the credit card number entered is incorrect or does not exist. This could be due to a mistake in entering the numbers, a typo, or the card number being outdated or not issued by any financial institution.

This indicates a problem with the information entered for the card. Double-check the credit card number, expiration date, and CVV. Ensure your address matches what is on file with your bank.

You get an invalid card format when reading a card that works with a different door. The event monitor reports an invalid card format event. The number of bits may not match.

The message We are having trouble validating your credit card, please try again when attempting to pay may indicate a mismatch with the information you've entered compared to what's on file with your credit card company. We check this information to make sure someone else isn't using your card fraudulently.

You may encounter invalid payments (for example, when the order is placed, if the administrator has set any limitations, like a cash limit of $99 or a rejected credit card) in either single or multiple payment mode.

Why does it keep saying verification code is invalid? ›

If you're getting an invalid verification code error, make sure you're using a single browser to login. Every code only works for the web browser you requested it on. For example, if you request a code on a Safari browser, you cannot enter the same code in a new Firefox browser, or even a new tab in the Safari browser.

This can happen for various reasons, including incorrectly entered card information, the card type not being supported by the system, or an expired card. The error message informs the user that the card payment cannot be processed and that they must take action to resolve the problem.

This means that the cardholder hasn't entered their details correctly. A 3D secure authentication error could be due to everything from a mistyped card number to an incorrect expiration date. If the error continues, the cardholder will need to contact their credit card issuer for assistance.

Some of the reasons you might see an "Invalid Card" error: The credit card has expired, reached its limit, or is not being authorized as a valid credit card. The credit card is not authorized for Internet transactions or has some other block in place. The credit card has not been activated yet.

The most common cause of the “Invalid Account” error is entering incorrect login and password values.

Errors such as an invalid bank account number or sort code typically occur when customers mis-key data into payment systems or company forms, for example, or when customer service representatives mis-hear or mis-key customer account information.

An invalid card number means that the card is likely closed at the card issuing bank and is effectively an invalid card. If the cardholder says that the card is not closed, then the cardholder should contact the card issuing bank to resolve the issue.

The card type verification error, also called the CV error, means the type of card being used is not supported. It may mean your account does not allow you to accept payments of this type. These errors are most common with American Express and Discover cards.

Either of these errors indicate that you attempted to pay using an invalid card type. Only full-fledged Visa, MasterCard, or American Express credit cards will be accepted by our system. ATM cards, prepaid credit cards, and debit-only cards are not valid forms of payment.

If you see this message, it means that your bank is blocking authorization of the card. This can be for many reasons.