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User profile for user: WestVA1
WestVA1 Author
User level: Level1 9 points
Tried to contact Apple Support but need to provide serial #. I copied/pasted serial # several times but I am continually informed that the number isn't recognized. I bought my computer on June 24th and am trying to get the OS Mountain Lion because it is supposed to be free for anyone who purchased computer after June 11th.
Thoughts...
iMac, Mac OS X (10.7.4)
Posted on Jul 27, 2012 6:56 PM
Question marked as Top-ranking reply
User profile for user: babowa
babowa
User level: Level9 78,375 points
Posted on Nov 18, 2017 10:06 PM
It looks like the question to our problem (and it looks like several of us) isn't even getting read.
We are all other users here and, since we do not work for Apple, it is quite possible that no one has an answer for you.
You didn't post any information on your model/year which is always helpful.
There are several possible reasons - for one, if the logic board was replaced, the serial number was changed and, unless the repair guy registered that with Apple, the serial number will not be recognized. Another is that the computer is long past the warranty period.
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User profile for user: babowa
babowa
User level: Level9 78,375 points
Nov 18, 2017 10:06 PM in response to ortennisbum
It looks like the question to our problem (and it looks like several of us) isn't even getting read.
We are all other users here and, since we do not work for Apple, it is quite possible that no one has an answer for you.
You didn't post any information on your model/year which is always helpful.
There are several possible reasons - for one, if the logic board was replaced, the serial number was changed and, unless the repair guy registered that with Apple, the serial number will not be recognized. Another is that the computer is long past the warranty period.
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User profile for user: ortennisbum
ortennisbum
User level: Level1 4 points
Nov 18, 2017 8:30 PM in response to rkaufmann87
that doesn't answer the question. I get the serial number; same as on the back of the computer identical to where it's posted on About this Mac. But the number isn't recognized when I try to contact apple support!
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User profile for user: rkaufmann87
rkaufmann87
User level: Level10 143,032 points
Nov 18, 2017 9:19 PM in response to ortennisbum
Call Apple again (they have more than 1 person working there!) and explain the issue. If you bought the machine refurbished that may account for the problem as the refurbished machines are flashed with a new SN. If the first level tech cannot help ask for the case to be escolated to a senior supervisor.
By the way it help if you were a little more polite, we are all end users like you, however we are volunteering our time and energy. Apple does not read or participate in these forums.
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User profile for user: ortennisbum
ortennisbum
User level: Level1 4 points
Nov 18, 2017 9:49 PM in response to rkaufmann87
the second response is a bit more helpful, thanks.
Sorry to appear impolite but I looked for "all replies" to this issue that has been a tip of an iceberg (my powerpc apps are no longer supported and I can't update the computer without getting the serial number recognized). So when I only see a single reply to my exact same problem, and the response is only the canned answer that shows on the first line of a google search, it gets pretty frustrating. It looks like the question to our problem (and it looks like several of us) isn't even getting read.
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User profile for user: rkaufmann87
rkaufmann87
User level: Level10 143,032 points
Jul 27, 2012 7:53 PM in response to WestVA1
It's on the box or you can also find it by clicking the Apple Symbol in the upper left of this screen, then click About this Mac and where it says Version 10.7.4 click 2x and the serial number will appear.
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Why isn't my serial number recognized?
