Withdraw to Bank - FAQ (2024)

1. Sign in to Payoneer.
2. From the main menu choose Banks & cards.
3. Then select Bank accounts for withdrawal.
4. Choose the type of bank account you want to add:
   • To add a new bank account for withdrawal, select the Your accounts tab.
   • To add a new recipient bank account for paying recipients that are not Payoneer customers, select the Recipient accounts tab.
5. Select Add bank account.
6. Follow the on-screen instructions to add the bank account details.
   For Individual accounts: The account holder name must match the name on your Payoneer account.
   For Company accounts: The account holder name much match the company name on your Payoneer account.
   Note: If you are adding a recipient bank account, you will be asked to provide recipient contact details. Please ensure that this information is accurate, as incorrect information can delay Payoneer approval of the bank account.
7. Once you submit the details, we’ll review them. It usually takes up to 3 business days. Watch your email for confirmation that the bank account has been approved.

Note: If you signed up to Payoneer via one of our integrated partners and are receiving payments directly to the bank account you signed up with, you cannot change the account to which you receive your payments by adding a new bank account for withdrawal. To change the bank account to which you receive your partner payments, contact us.

Please note that the Withdraw to bank service is subject to availability.

1. Sign in to Payoneer.
2. Go to Withdraw&transfer and then choose Withdraw to bank.
3. If you have not yet added bank account for withdrawal, please click on the Add new button and proceed to the bank account registration. If your bank account is pending approval, we'll let you know.
4. If you alreadyadded bank account and it's approved by Payoneer - select the card/currency balancethat you want to withdraw from.
5. Choose the bank account you want to withdraw funds to and enter the requested the amount.

- If you enter the amount to withdraw, we’ll automatically calculate the amount to deposit. In this case, the fee will apply to the amount to deposit.

- If you enter the amount to deposit, we’ll automatically calculate the amount to withdraw. In this case, the fee will apply to the amount to withdraw.

If you don’t see a specific balance, it means that the card or currency balance cannot be used for making a withdrawal. Please select a different card or currency balance.

Only approved/active bank accounts are available. If your bank account is not available, verify that it has been approved and is active.

To do so:

1. Sign in to Payoneer.
2. From the main menu choose Banks & cards.
3. Then select Bank accounts for withdrawal.

The amount you can withdraw depends on the following:

1. Your available balance
2. Your minimum and maximum withdrawal amounts per transaction

These details are unique to each Payoneer user and are clearly displayed beneath the relevant field.

In addition, there is an overall monthly withdrawal limit. If you pass that limit, we’ll display a relevant message. In such a case, try entering a lower amount. If your monthly withdrawal limit has been exceeded and you need to withdraw additional funds, contact us.

It’s easy to ensure that the amount we transfer to your bank account is exactly the amount you need. Simply enter the amount you’d like deposited in the Amount to deposit field. We’ll automatically calculate the amount to withdraw, including fees or conversion rate, to ensure that the amount that we send for deposit is the exact amount you indicated.

Note that any amount indicated in Payoneer may still be subject to fees charged by banks or third-party providers, over which Payoneer has no control.

The text you enter in the description field is for your own use. It only appears in the Transactions page in your Payoneer account. It will not appear in your bank statement.
Here are some examples:

• Withdrawal to my bank account
• Funds earned in the previous month
• Funds earned from freelancing projects

Note that when only indicative exchange rate is available you cannot enter an amount in the Amount to deposit field.

You can track the status of your withdrawal, or view a history of past withdrawals, from the Transactions page in your Payoneer account.

To filter the Transactions table to see only your withdrawal transactions:

1. Choose the relevant date range and balance.
2. Select All filters.
3. In the Type filter, select Withdrawal to bank and click Apply.

You can add another bank account from the Withdraw to bank page by clicking Add new account near the top of the page.

You can only add:

• a personal bank account - an account that belongs to you, the Payoneer account holder, or an account that belongs to the authorized representative of the company registered to Payoneer
• a company bank account - an account that belongs to the company registered to Payoneer

Learn more.

Currently, the details of an existing account cannot be edited. Please add a new bank account with the correct details.

You can add recipient bank account to pay your recipients.

1. Sign in to Payoneer.
2. From the main menu choose Banks & cards.
3. Then select Bank accounts for withdrawal.
4. Select Recepient accounts tab.
5. Click on Add bank account.
6. Follow the on-screen instructions to add the bank account details.

Note: If you are adding a recipient bank account for the first time, you may be asked to provide additional information about your business. We request this information to help keep your account secure and to ensure smooth payments. Follow the on-screen instructions to provide the required details.

For more information, please refer to the Bank Accounts FAQ.

Once you receive your withdrawal confirmation email, most withdrawals will land in your account the same day, while some may take up to 2 business days. Check that email for a more exact arrival time.

Once a transfer is made and approved to be sent out from the Payoneer system, an estimated deposit date will be available in your Payoneer account.
You can easily check the estimated time for the funds to be loaded in the local bank account:

1. Sign in to your Payoneer account;
2. Under the Activity menu, click Transactions
3. Locate the transaction you have made and click it to view the transfer details;
4. You will then be able to see Estimated Deposit Date.

You can download the Confirmation of Transfer statement from your Payoneer account:

1. Sign in to Payoneer.
2. Select Account activity > Tansactions.
3. Locate the relevant transfer and click the document icon.
4. In Transaction details, click on Get Confirmation.

This confirmation can help your bank investigate the status of the withdrawal. In addition, in the Confirmation of Transfer statement you can see the bank account details we have on file.

If the bank account details are incorrect, the transfer will be rejected by the bank, and you will see the credit in your account when it is returned. This process may take up to 14 business days.

If the bank details on the statement are correct, please, contact us, and we will investigate the matter for you.

Fees vary according to the type of withdrawal and will be displayed in the withdrawal summary page. Note that if there is currency conversion involved, the fee is included in the conversion rate.

There are no setup or recurring (monthly/annual) fees associated with making withdrawals to your bank account.

For general Payoneer fees information, please visit this page: Payoneer Fees.

Please contact us with the following details as soon as possible and we will do our best to assist:

1. Date of withdrawal
2. Amount of withdrawal
3. Withdrawal ID No. (displayed on your withdrawal confirmation)
4. Reason for canceling the withdrawal

If the withdrawal has already been processed, it cannot be canceled.

If the withdrawal was done in reais (BRL) to a local bank account in Brazil, you might be requested to send some documents to meet the regulations of Brazilian banks.

If you received a request like this, please provide the documents to guarantee that your withdrawal will be processed without delays. Read more here about this process with our local partner.