Workbench, workspace and Dashboards - SPM (2024)

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1. Workbench: The Workbench in ServiceNow is a tool that provides an overview of all your assignments in a single location, allowing you to manage and interact with multiple tasks and records from different tables. This includes incidents, problems, changes, projects, and more. In the context of PPM and SPM, the workbench can provide a high-level view of all the projects and portfolio activities assigned to you, allowing you to manage, update and track your work efficiently.

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2. Workspace: The Workspace in ServiceNow is a modern, intuitive interface that provides teams a better way to work by bringing together task management, collaboration, and content tools. SPM Workspace, for instance, gives a consolidated view of all resources, project data, and project status in one location. For PPM and SPM, the workspace is especially useful for project managers, program managers, and portfolio managers to manage, collaborate, and track their projects, programs, and portfolios.

3. Dashboards: Dashboards in ServiceNow provide a customizable view of key metrics and information in real-time. Dashboards use reports, widgets, and other visual elements to display data in a comprehensive and easy-to-understand format. In the context of PPM and SPM, dashboards are used by project managers, program managers, portfolio managers, and executives to track the progress of projects, programs, and portfolios, manage resources, assess risks and issues, and make informed decisions.

In the context of SPM specifically, these tools work together to support strategic decision-making and alignment of projects and programs with business objectives. For example:

• You might use the Workbench to manage and update your daily tasks related to various strategic initiatives.
• You would use the Workspace to collaborate with your team, manage resources, and track the progress of these initiatives.
• You would use Dashboards to present and communicate the progress, resource allocation, risks, and performance of these initiatives to stakeholders and make data-driven decisions.