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User profile for user: BTuck15
BTuck15 Author
User level: Level1 4 points
thought I’d take a stab to see if anyone can help! I’m using my Paramount Plus app on Apple TV and somehow, it changed my local CBS station to one that’s a few hundred miles away instead of the one where I live. Of course, Paramount plus points to get help from Apple instead of helping themselves. Has anyone had this issue, and how did you resolve it?
Apple TV 4K, tvOS 16
Posted on Feb 25, 2023 4:06 AM
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 142,230 points
Posted on Feb 25, 2023 5:56 AM
Paramount+ connects you to a local station based on “location services” of the streaming device. There is no location setting to change or ‘fix’ this. It is not an account property or app property, but a device property. “Location services” can be very precise through cellular connected devices. For devices on your home network, your local IP address (as leased from your ISP) would likely be used to map that to a location (by best guess approximation through one of many third party lookup services), as I’m not sure what other data could be available to base a location on. Maybe detected Wi-Fi hotspots can also be used to help determine a location. A VPN service on your network might confuse location services, so disable that if present.
Verify that you have activated Location Services in Privacy Settings.
Verify that you allowed the Paramount+ app to use Location Services on Apple TV.
Else try contacting your ISP to get a new IP address that better reflects your actual location for IP-to-geolocation lookup.
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 142,230 points
Feb 25, 2023 5:56 AM in response to BTuck15
Paramount+ connects you to a local station based on “location services” of the streaming device. There is no location setting to change or ‘fix’ this. It is not an account property or app property, but a device property. “Location services” can be very precise through cellular connected devices. For devices on your home network, your local IP address (as leased from your ISP) would likely be used to map that to a location (by best guess approximation through one of many third party lookup services), as I’m not sure what other data could be available to base a location on. Maybe detected Wi-Fi hotspots can also be used to help determine a location. A VPN service on your network might confuse location services, so disable that if present.
Verify that you have activated Location Services in Privacy Settings.
Verify that you allowed the Paramount+ app to use Location Services on Apple TV.
Else try contacting your ISP to get a new IP address that better reflects your actual location for IP-to-geolocation lookup.
Link
Wrong local station airing
