Your Freedom Forever Lawsuit Questions Answered - Consumer Rights Information (2024)

If you are having problems with Freedom Forever, you’re not alone. You may want to know your legal options for canceling a contract, reporting them, hiring an attorney, or getting compensation.

Below are some of the most commonly asked questions we receive about Freedom Forever and some answers.

Who is the CEO of Freedom Forever?

As of 2022, the CEO of Freedom Forever is Brett Bouchy.

Where is Freedom Forever headquarters?

Their headquarters of Freedom Forever are in Temecula, California.

Is Freedom Forever a legitimate company?

Yes, Freedom Forever is a legitimate solar installation and leasing company. In 2020 they were one of the largest companies in the industry. However, legitimate companies can still make mistakes or sometimes do things that cause problems. If you are having an issue with Freedom Forever, you can talk to an attorney about the legal options for compensation.

Is Freedom Forever the most reliable solar company?

No. Unfortunately Freedom Forever was not one of the ten most reliable home solar installers in 2022 according to Forbes.

How do I contact Freedom Forever customer service?

You can contact customer service by calling 800-685-1850 or emailing customersupport@freedomforever.com. They have online functions as well for customer service or quotes.

What laws apply to Freedom Forever?

Freedom Forever is bound by many overlapping laws applied to the safety of its products, what they have to disclose to you if you sign a loan with them, how they market to you, and more. Laws that apply to them come from Federal Trade Commission (FTC) regulations, safety standards, consumer financial protection laws, and state consumer protection laws.

Federal Trade Commission Regulations

The Federal Trade Commission interprets and enforces laws to protect you from unsafe products, deceptive business practices, abuse, and more. The FTC monitors marketing practices from Freedom Forever to prevent false advertising and deceptive pricing.

Safety Standards

Safety standards come from places like the International Residential Code, International Fire Code, National Electric Code, and Interconnection Standards, all of which are designed to protect you. While the FTC focuses a lot on marketing practices, the safety standards focus more on ensuring any services or products you receive from Freedom Forever are physically safe.

Financial Protection Laws

If you enter into a loan agreement for your solar, then laws like the Truth in Lending Act set requirements for what information must be provided to you when you sign your agreement and how.

What laws apply to Freedom Forever door-to-door sales?

Several laws apply to Freedom Forever door-to-door sales, overseen by the FTC and state regulators.

The “Cooling Off” rule is perhaps the most important. The “Cooling Off” rule gives you three days from the time you sign an agreement in your home to cancel the contract. This is overseen by Federal law (16 CFR 429) governs sales in your home. You must tell the salesperson you know you have the right to the “Cooling Off” period.

If you sign an agreement in your home, it has to include the following information:

• A “Notice of Cancellation” with all the blanks filled in;
• The seller’s address;
• The terms of payment clearly stated; and
• The correct date of sale.

If it is missing any of this information or you change your mind, you have the option to cancel the contract.

An attorney can review the contract you signed and your situation and help you get out of that contract within the designated time.

How do I file a complaint against Freedom Forever?

You have several options available to you if you want to file a complaint against Freedom Forever:

1. First, you can file a complaint with Freedom Forever directly. This is a good option for existing customers as well as people who don’t have an account because you can go through customer service and get directed to a complaint department. You may or may not get a resolution, though.
2. Second, you can file a complaint against Freedom Forever with your State Licensing Board. State and local licensing agencies regulate license requirements for solar installers and can provide you with the necessary information about filing a complaint against a licensed business. Each state is different, but they all monitor the requirements in that state for the companies to operate there. It doesn’t necessarily get you a resolution, but some states will offer follow-up services on your behalf.
3. Third, you can file an official complaint against Freedom Forever with the State Attorney General’s office. This similarly constitutes a legal complaint, but it doesn’t guarantee any follow-up action. If enough complaints are filed with the respective State Attorney General’s office, they might pursue punitive measures against the company, but you wouldn’t get any compensation from that.
4. Fourthly, you can also submit a complaint against Freedom Forever on the company’s BBB page. This is a less formal complaint that gets your issue known to the public. However, it doesn’t guarantee any type of resolution. If you are very lucky, the company might be actively responding to other customers and responding to you as well.
5. Finally, you might also qualify for filing a legal complaint against Freedom Forever in court, depending on your circ*mstances. Which court you use is based on state law where you live, something an attorney can help you with.

An attorney can review your case and help you decide which option is best.

Why do people sue Freedom Forever?

People sue Freedom Forever for a variety of reasons. Some of the more common reasons for solar company lawsuits are their employment practices, product defects, contract issues, breaches of contract, or misleading sales practices.

If you have an issue with Freedom Forever, a lawyer can help review what legal options are available to you based on your circ*mstances and whether or not you can sue Freedom Forever.

How do I sue Freedom Forever?

If you have an issue with Freedom Forever, you might be able to Freedom Forever in court based on your situation. There are several options for suing solar companies, but the best resource for figuring out which options apply to you is an attorney.

You might be able to use consumer arbitration. This varies depending on the fine print in your contract. In fact, some contracts say that you can only use consumer arbitration. Consumer arbitration is a legally-binding alternative to suing Freedom Forever via a regular court case.

You might be able to sue Freedom Forever in small claims court. Small claims courts have limits in terms of what compensation you can ask for and how much you can ask for. This changes from one state to the next. You can work with an attorney to determine whether the state rules where you live allow you to exercise this option.

You can also sue Freedom Forever in your state or federal court. An attorney can help you decide which one is appropriate, given your situation. If your issue has to do with federal laws governing solar companies, you’ll have to go to a federal court; by comparison, if it has to do with State consumer laws, then you would go to a state-level court.

An attorney can help you figure out which option is best given your issue, your contract, and what you want in compensation.

Can a lawyer help me get compensation from Freedom Forever?

Winning a lawsuit or any settlement for compensation depends on your specific situation, but a lawyer can certainly help you determine whether you have grounds for a case by reviewing your contract with Freedom Forever. If you do, a lawyer can help you pursue compensation.

Does Freedom Forever require arbitration?

Everyone should look at their individual contracts with Freedom Forever. If you are unsure whether your terms and conditions require arbitration, you can always work with an attorney. From what we know, Freedom Forever sometimes uses arbitration. There are several organizations that companies can hire to hear arbitration cases, but complaints against Freedom Forever has been arbitrated with JAMS.

Are there class action lawsuits against Freedom Forever?

There may be class action lawsuits against Freedom Forever

As an example of the types of Freedom Forever lawsuits, in 2021 in California, a lawsuit against Freedom Forever was filed over automatic telephone calls. That same year a case against Freedom Forever was filed in New Jersey over employment issues.

If you are eligible for a class action lawsuit against Freedom Forever, courts will usually try to notify you through the mail with instructions on how to determine if you are eligible.

Can I cancel Freedom Forever?

Cancellation policies vary from contract to contract, so it can be difficult to get out of yours. Freedom Forever has to abide by the FTC’s three-day “cooling off” period no matter their cancellation policy, so you can cancel within the first three days of signing, regardless.

If Freedom Forever fails to live up to its obligations in your contract, then you have the legal option to cancel Freedom Forever. This applies to situations where they didn’t provide the products they said they would, failed to deliver services, or missed a deadline. You might be in the right, but it can still take an attorney a while to get the company to listen.

Below are some of the ways you might be able to cancel your Freedom Forever contract:

1. Your Freedom Forever contract has expired.
2. You are willing to pay a cancellation or buyout fee required by your Freedom Forever contract.
3. The company failed to meet its obligations to you, like failing to install your solar panels within the timeframe guaranteed in your contract.
4. The company failed where a guarantee was involved, like guaranteeing a warranty, power generation, or system size that turned out to be inaccurate.
5. The company failed to disclose something they were legally required to.
6. There was a catastrophic event that prevented your contract from being fulfilled.

An attorney can review what legal options to cancel Freedom Forever you have based on your Freedom Forever contract.

How do I get out of a Freedom Forever contract?

Even if Freedom Forever hasn’t broken its legal obligation to you, you can still find ways to get out of or break your contract.

1. If you are selling your home and the new owner is willing to take over your existing contract with Freedom Forever, you might be able to transfer instead of breaking or getting out of your Freedom Forever contract.
2. If you are lucky, there might be an option to purchase the system you have at its current market value. With this option, you can break your Freedom Forever contract after you have bought the system.
3. In other cases, you might have a buyout option. With a buyout option, you can usually break your Freedom Forever contract early if you pay a lump sum for the remaining value of your loan. This is usually not applicable until you’ve paid off your monthly installments for at least six years.
4. If you are currently going through bankruptcy proceedings, that could have implications for your Freedom Forever contract.

An attorney can review your contract and your situation and help you determine your options.

What happens if I don’t pay Freedom Forever?

Not paying Freedom Forever can have many consequences, based on your loan type.

Secured Loans

A secure loan is where you “secure” (or promise to pay) the loan amount with collateral (which the lender takes if you can’t fulfill your promise). So, if you secure your loan with a home equity line of credit which is a revolving credit line you can use multiple times so long as you repay it, failure to pay can result in no longer being able to use that line of credit, having your solar panels repossessed, and having your home foreclosed upon. Similarly, if you secure your loan with a home equity loan, failure to pay can result in having your solar panels repossessed in your home foreclosed upon.

Unsecured Loans

You don’t have any collateral with an unsecured loan, so they might not be able to take your home, but failure to pay on an unsecured loan can still result in a follow-up legal action. The lenders can send your debt to a collection agency, report you to the credit reporting agencies for non-payment, and sue you directly for any balance remaining.

Will not paying Freedom Forever hurt my credit score?

Yes, not paying your Freedom Forever loan can hurt your credit score.

Generally with solar loans when you take out a new loan, it gets reported to the credit agencies. As you continue to make payments, that gets reported as well. Making payments can improve your score, but making late payments or failing to make payments at all can harm your score. If you go multiple months in a row without paying your solar loan, it might get sent to collection, which is the most harmful of all on your score.

If your Freedom Forever loan is impacting your credit, you should know about your rights under laws, including the Fair Credit Reporting Act and the Fair Debt Collection Practices Act.