Your VA primary care provider and PACT team | Veterans Affairs (2024)

At VA, we take a team approach to health care—with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits. Find out who will care for you when you become part of the VA health care program.

Who will provide care for me at VA?

After you sign up for VA health care and choose your main VA location, we’ll assign you to a health care team called a Patient Aligned Care Team (or PACT). Your team will be made up of you, those who support you (like your family members and caregivers), and your health care providers.

Your team will include a:

  • Primary care provider (your main doctor, nurse practitioner, or physician’s assistant)
  • Clinical pharmacist (a pharmacist who works with you and your primary care provider to make sure you’re taking the medicines that are right for you and your overall health)
  • Registered nurse (RN) care manager (a nurse who makes sure your care is coordinated across all providers and services, and meets your health goals and your plan for care)
  • Licensed practical nurse (LPN) or medical assistant and clerk (team members who help to support you and the other health care providers on your team)

When you need other services to meet your goals and needs, your team may call other providers—like social workers or specialists—to help with your care.

More about your VA care team

Your team’s goal is to plan for all the care you need to help you stay healthy and well throughout your life.

Your team will:

  • Build a partnership with you. You’ll be an active member of the team, and you’ll work with your team to plan and make decisions to meet your personal health goals. Your team will offer wellness care, education, and lifestyle coaching to help you stay healthy.

  • Provide or arrange for preventive care, such as immunizations (like flu shots) to prevent illness and screenings to help find diseases like cancer in their earliest stages—when treatment is most likely to be successful.

  • Help you get care in the ways that work best for you. This may include personal visits with your primary care provider, group clinics, and 24/7 telephone care. You can also get online educational information and secure messaging with your health care team through the My HealtheVet portal.
    Visit My HealtheVet

  • Coordinate your care. Team members will meet often to talk with you—and each other—about your progress and goals. And they’ll coordinate any care you may need from specialists outside the team.

No. You’ll choose the main VA location where you’d like to get care. We’ll assign you a health care team—including your primary care provider—based on the location you choose.

If you decide you want to change to a different primary care doctor, you’ll need to talk to your health care team leader or to the patient advocate at your VA medical center.
Find a medical center near you

You can schedule VA health care appointments by phone or through our online scheduling tool.
Find out how to schedule VA appointments by phone or online

Your health care team will have a plan in place if your primary care provider is away or leaves VA. Your team will make sure you always have access to a qualified primary care provider and that you keep getting the ongoing care you need to continue with your health care plan.

This depends on your situation. If you’re enrolled in VA health care, find out how you may be able to receive care from a provider in your local community through community care.

Last updated:

Your VA primary care provider and PACT team | Veterans Affairs (2024)

FAQs

What is the pact team at VA? ›

PACT is a team-based model of care in which a team of health professionals, led by a provider, works collaboratively with the patient to provide for all of the patient's healthcare needs—or appropriately coordinates care with other qualified professionals.

How to answer why do you want to work at the VA? ›

Top 10 reasons to work at VA
  1. Give back to America's heroes and help improve life for them and their families every day.
  2. Develop genuine bonds with patients to help you better meet their unique needs.
  3. Serve the most diverse group of Veterans in history and help them overcome a variety of health challenges.

What does the VA pact mean? ›

What is PACT? A Patient Aligned Care Team (PACT) involves each Veteran working together with health care professionals to plan for the whole-person care and life-long health and wellness.

What percentage is the VA disability for the PACT Act? ›

According to data from the VA provided to Military.com, the average total disability rating for veterans with granted PACT Act claims is 70%.

Who qualifies for a pact? ›

You served in the Vietnam War, the Gulf War, Iraq, Afghanistan, or any other combat zone after 9/11, or. You deployed in support of the Global War on Terror, or. You were exposed to toxins or other hazards during military service at home or abroad.

Will Veterans get back pay for the PACT Act? ›

What does this mean under the PACT Act? If we grant your benefits under the PACT Act and you submitted your intent to file on or before Aug. 14, 2023, you may be eligible for retroactive benefits dating back to Aug. 10, 2022—the date PACT Act was signed into law.

How do I pass a VA interview? ›

Tip: Communication abilities are often front and center in a VA interview, so be sure to think about your skills in this area ahead of time. You'll probably be asked about a professional area of improvement or a time you could have changed how you responded.

What do I say at a VA caregiver interview? ›

You respond to questions that directly relate to the care of the veteran and be clear and brief in your answers. It's best if the medical records correspond to your answers. It's advised to NOT respond to questions not directly relating to the care of the veteran, as it's information not relevant to the assessment.

What kind of interview questions does the VA ask? ›

At VA, we use a performance-based interview (PBI) process. With these kinds of questions, we're going to ask you to describe what you have done in a specific but broadly applicable situation. We'll present a scenario and ask you to tell us what you did in that instance.

What illnesses are covered under the PACT Act? ›

Brain cancer; gastrointestinal cancer; giloblastoma; head cancer of any type; kidney cancer; lymphatic cancer; lymphoma; melanoma; neck cancer; pancreatic cancer; reproductive cancer of any type; respiratory cancer; asthma; chronic bronchitis; chronic obstructive pulmonary disease (COPD); rhinitis; sinusitis; ...

What is the PACT Act for health care? ›

The PACT Act is the biggest expansion of VA healthcare and benefits in decades. In 2022, this federal legislation expanded VA healthcare and benefits to millions of Veterans exposed to toxins during their military service.

How much will the PACT Act pay? ›

Your PACT Act compensation will depend on your condition, VA disability rating, and whether you have a spouse or dependents. Based on current compensation rates, a single veteran with no children and a 60% disability rating may be entitled to over $1,000 in compensation per month.

What is the 70-40 rule for VA disability? ›

The VA 70/40 rule for TDIU requires veterans to have a combined disability rating of 70% or higher and at least one service-related disability rated at 40% or higher to be eligible for Total Disability based on Individual Unemployability (TDIU) benefits.

Can the VA deny a presumptive disability? ›

It is quite possible for a veteran to have one or more presumptive conditions and still be denied VA disability benefits. This result is due to the fact that having a qualifying disability condition is only one part of a successful VA disability claim.

What is the salary at Pact? ›

The average Pact salary ranges from approximately $52,991 per year for Education Associate to $80,000 per year for Channel Manager. Average Pact hourly pay ranges from approximately $15.88 per hour for Customer Service Manager to $27.46 per hour for Associate.

What is the goal of the pact program? ›

PACT is designed to help adults with psychotic disorders such as schizophrenia, bipolar disorder, psychosis, and other related disorders.

What does a pact airman do? ›

- Airman (AN) assist in the maintenance of aircraft and associated aeronautical equipment; assist in the maintenance of aircraft support equipment; service and clean aircraft; assist in aircraft handling; and perform other apprenticeship duties required in the operation of naval aviation activities afloat and ashore.

What does pact mean in behavioral health? ›

PACT is for people with severe mental health disorders, who frequently need care in a psychiatric hospital or other crisis service. These clients often have challenges with traditional services and may have a high risk or history of arrest and incarceration.

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