With Groove you can manage all your customer support requests in a simple to use platform so you can focus on growing your business.
- Shared Inboxes
- Knowledge Bases
- Help Widgets
- Automated Workflows
- Reporting & Analytics
- 40+ Integrations
- AI Automations
- Free Imports
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30-day Money
Back Guarantee
30-Day Money Back Guarantee
Buy now and save on a Groove plan, with a promise that if you aren’t satisfied you can contact us anytime within the first 30 days after purchase for a full refund.
173 Reviews
4.6
Instant Replies
Private Comments
Assignments
Statuses
Collision Detection
Customer History
World Class Founders Love Using Groove
See For Yourself...
“From day one, it was the professional solution we needed tostreamlinecommunication and provideefficient support.”
Aaron WeicheCEO @LeadInferno
“Groove'sstreamlinedcommunication,centralized inbox, and customizable features made it the perfect customer support solution.”
Alexey PrudkovCEO @AdTravel
“Groove'suser-friendly andcontinuous improvementmade it the clear choice for our volunteer time tracking system”
James mcbryanCEO @Track it Forward
“Groove replaced Zendesk for web dev support -intuitive,cost-effective, with a valuableknowledge base.”
Jamie MartinPresident & Founder
@Partners Marketing Group
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So, Why Groove?
Here's The Problem — as your small business grows, relying on your email inbox to manage support gets really tough. It's impossible to work together with your team. You lose track of emails, and your customers' issues start to slip through the cracks.
That’s Where Groove Comes In. Groove is as simple as email, while making it easy to work together with your growing team. Assign support messages to co-workers. Add private notes and see who's replying to what.
Groove Is The Secret To Your Customer Service Success
It’s the difference between drowning in support emails, or answering 50% of support requests automatically.
With Groove
Streamlined Communication
Improved Collaboration
Simplified Support Process
Opposite of Frustration
Without Groove
No Organization
No Accountability
Confusing Support Process
Frustration
Do You Like Feeling The Opposite Of Frustration?
Then Sign Up For A Groove Free Trial Today!
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But That’s Not All Groove Does...
Groove Gives You Everything You Need To Streamline Your Customer Online Customer Service
All In One Convenient Spot!
Groove Is...
Your Knowledge Base
Reduce your support volume by 30% and increase customer satisfaction with a 24/7 smart, self-service Knowledge Base. Now with AI.
With the Groove Knowledge Base, you can...
- Reduce your incoming support volume by 30% so that you can provide an exceptional support experience while reducing overall costs.
- Fully customizable, the knowledge base builder that anyone can use regardless of computer skills.
- Make your knowledge base public, restrict visitors, or authorize specific users via our API.
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Learn More About Knowledge Base →
Groove Is...
Your Self-Serve Help Widget
No more sending your customers off-site, waiting for support responses, or getting nowhere with chatbots.
With the Groove Help Widget, you can...
- Deflect, on average, 23% of support tickets. Leaving your team to focus on the more complex customer questions.
- Let users decide if they want to search your Knowledge Base, start a chat, or send an email.
- Present your Knowledge Base as a first stop for customer questions.
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Groove Is...
Your Insights and Analytics
Stop guessing on how your small business is performing. Report on the data that actually shows you how you’re doing.
With the Groove Insights and Analytics, you can...
- Tap into your team’s top questions, volume, busiest hours, and more.
- Get insights to fix things faster and tie performance back to company goals.
- Report on the important parts, like response times, handle times, and wait times.
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Learn More About Analytics →
Groove Is...
Your Live Chat
Real-time 1-1 interactions with customers on any page of your website or app.
With the Groove Live Chat, you can...
- Engage your customers, answer questions, and gather feedback in real-time.
- Automatically send a suggestion or special offer at the perfect moment.
- Let customers leave a message, and follow up via email.
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Learn More About Live Chat →
Groove Gives You Everything You Need To Streamline Customer Service Online
Simple, powerful, personal!
Customer History
See the full support history of every customer at a glance, without having to search.
Assignments
By assigning conversations to specific teammates, it’s always clear who is responsible for what.
Statuses
Know where every conversation stands by marking it as Open, Snoozed or Closed.
Reporting
Stay on top of the most important online customer support metrics.
Private Comments
Collaborate behind the scenes with comments that only you and your team can see.
Collision Detection
Easily see if a teammate is already replying to a conversation to avoid embarrassing double replies.
25+ Integrations
Integrate with the tools your team knows and loves like Slack, Zapier, and many more.
Instant Replies
Keep answers to common questions at your fingertips to easily insert them into conversations.
Rules & Automation
Speed up your workflow by using rules to automatically route new conversations.
Try Groove Today For Free And Witness The Awesomeness For Yourself
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Trusted By Top Brands
Want To Hear What Entrepreneurs Like Yourself Have To Say About Groove?
Here You Go...
“Groove's streamlined features empowermy team to handlesupport efficiently,freeing me up as the CEO.”
Jonah PhillipsCEO @Work Sheet Maker
“Switching to Groove was a game-changer.Price,simplicity, and excellentdesign.The Knowledge base and Team Inbox are phenomenal.”
Andy JohnsonFounder & CEO @High Side
“We found the perfect fit inGroove. Sharing emails, allocating responsibility, templates, and efficient workflow - all in one!”
Brett GirenPresident & Co-founder
@Isibindi Africa Lodges
“It's the perfect solution! Easy tracking, collaboration, and a valuable knowledge base for efficient customer support.”
Jeremy DagerathHead of Customer Success
@C12 Group
“We switched to Groove fromZendesk because of simplicity. No more complexity, just personalized emails and great deliverability.”
Stenn TransethHead of Customer Success
@The Hustle
“Groovestood out with itsdesign and simplicity versusZendesk.Easy to use, customer-centric, and no overwhelming ticket chains.”
Eric MerckleyFounder & CEO @Echidna Sewing
“Seamless and powerful:Groove transformed our B2B support, simplifying teamwork while keeping the personal touch.”
Alexander FergusonCMO @Teraleap
“Groove transformed our agency's workflow, keeping everything tidy, clients happy, and projects on track.A game-changer!”
Jack ManleyFounder @Freestyle Digital
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Frequently asked questions
Haven’t found what you’re looking for? Try the Groove Knowledge Base or .
What is a Shared Inbox? Why should we have one?
A Shared Inbox is a specially designed Inbox that allows multiple team members to seamlessly manage email that comes in to one Inbox.
This is amazing for support and sales teams that need to all manage incoming conversations, and Groove comes with some very specific features to handle multiple users, such as:
- Powerful collaboration: Private internal notes, @mentions and collision detection which stops team members from working on the same conversation.
- Fast and powerful: Conversation states, Instant Replies, and tagging make managing conversations a breeze.
- Automations: Groove includes a powerful Rule engine that allows you to automate actions based on conditions you set.
- Conversation history: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
- Team management: Easily manage access to each user with their own login to the Inbox and grant permissions for what they can and can’t access.
- Reporting: Easily track the performance of your team members and the team as a whole, with deep reporting.
Is my data safe with Groove?
Extremely secure. Each year we go through stringent security & compliance audits to meet the necessary requirements to host your emails from Google and other partners to ensure your data meets all highest security standards.
How is Groove different from sharing a Gmail login?
Gmail is built for one specific individual accessing their email, and has no team focused features. With Groove, you get to benefit from powerful collaboration features like private notes, @mentions and collision detection which stops team members from working on the same conversation.
In addition, we have a bunch of handy features like conversation states that and powerful tools like instant replies to use to answer similar incoming questions with just a few clicks - best of all, this includes a full audit trail to see who has worked on what with full history for that customer.
How will a Shared Inbox save my team time?
A Shared Inbox that includes a host of features built to optimise team collaboration and team efficiency can save your team hours in a week.
Once team members are up and running, the workload of incoming conversations is easily split between team members with no time lost on team members working on the same things.
Best of all, with Groove includes a host of features that increase the team productivity (instant replies, rules and workflows, etc...) which saves teams huge amounts of time.
Do you have a Knowledge Base tool?
Yes! We have a powerful, customizable Knowledge Base!
Do you have a mobile app for managing conversations on the move?
How long does it take to setup our account? Can you help?
When you sign up, our onboarding workflow assists you in getting your mailbox setup and inviting team members which takes just a minute or two (it’s only a few clicks).
If you do need any help in the setup, or want to chat to someone to make sure your account is setup correctly our support team is available Mon-Fri and are more than happy to help!
Do you offer Live Chat?
Yes! You Can Easily add Live Chat to your website or app with our customizable widget. With our Live Chat, you get all the powerful features of the Shared Inbox, with a few specific features for Live Chat (like round robin and bots!).
Do you have a website widget?
Yes, we have a completely customizable website widget that includes:
- A easy contact form which funnels conversations to your Shared Inbox.
- Direct access to your Knowledge Base on every page of your site.
- Live Chat if you want customers to have direct access to your team.
