2-step verification (2SV)is a second way to confirm your identity to help keep your personal and financial information from being compromised or stolen. When 2SV is set up, even if someone has your username and password, they won’t be able to access your account without getting through this extra barrier.
Your 2SV method depends on the way you bank. If you use the Scotia mobile app or both the mobile app and Scotia online banking, your method of 2SV will be in-app push notifications when logging in. If you only use Scotia online banking, we’ll send 2-step text message verification codes directly to your mobile device to confirm your identity when signing in.
If you use the Scotia mobile app, you’ll also receive 2-step text message verification codes when removing your in-app push notifications.
You will only be prompted for 2SV if you sign into your account from a device you haven’t used before. If you’re signing in from a trusted device (one that is recognized by the bank), you will not be asked to confirm your identity.
Scotiabank will never ask for personal or financial information like account numbers, PINs, codes, or passwords through email or text message, or ask you to click on any links when prompted for 2SV.
