24-hour Withdrawal Lock | Crypto.com Help Center (2024)

FAQs

24-hour Withdrawal Lock | Crypto.com Help Center? ›

We provide 24/7 live customer support.

It's our priority to help you make the most of your Crypto.com experience.

We provide 24/7 live customer support.

It's our priority to help you make the most of your Crypto.com experience.

If you've recently purchased crypto via card, ACH or Open Banking, your crypto may be subject to a holding period. During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

To safeguard your funds, you are recommended to enable the 24-hour withdrawal lock, which protects your account by disabling withdrawals for 24 hours to addresses that have been newly whitelisted.

Withdrawing cryptocurrencies can take a varied amount of time, based on the token or currency you have decided to withdraw. It can take anywhere between 1 and 24 hours for a transaction to be processed on the blockchain.

Is crypto chat available 24/7? Yes, Crypto.com provides 24/7 support via phone at +1-818-284-6227 and live chat. For assistance in the USA, you can call +1-818-284-6227 (Assistant Support).

As cryptocurrencies are traded in a different market than stocks, crypto markets are open 24 hours a day, seven days a week.

There is no phone support for Crypto.com customers. While customer service is available by email and chat, several users report slow responses and a lack of help resolving account problems.

Why is my account restricted from withdrawing crypto at this time? ›

Your crypto withdrawals may be temporarily restricted for a few different reasons: Sign-In From a New Device. Pending Bank Transfer (ACH) Pending Debit Card Transfer (24 hour hold)

On 14 November, Marszalek, the firm's CEO, assured users that the exchange was functioning as normal. On June 9, 2023, Crypto.com announced plans to shut down its institutional exchange in the United States by June 21, citing low demand from large financial institutions.

The New Address Withdrawal Lock function will place a withdrawal ban on all new wallet addresses that are added to your withdrawal address book. The lock will not affect addresses that were added at least 24 hours prior to the function's activation.

For any issues with the crypto.com visa card, you may email us at: contact@crypto.com or contact us at 65-6264-0211.

If an exchange detects any red flags, such as inconsistencies in user information or transactions that resemble money laundering, it may freeze the user's funds to conduct further investigation. Suspicious Activity and Fraud Prevention Exchanges actively monitor transactions for signs of fraudulent behavior.

Are crypto markets always open? Yes, cryptocurrency markets are always open: they run 24 hours a day, 365 days a year. This is because, unlike stocks and commodities, the crypto market isn't a regulated exchange but is spread across a decentralised network of computers.

Certain transactions, such as ACH purchases, Paypal, debit or credit card purchases or digital wallet purchases will trigger a temporary (72 hour) withdrawal hold on the account, for security purposes. Cash deposits via ACH Plaid are held from withdrawal for 7 days.

How can I avoid Kraken's holding period? You cannot completely avoid Kraken's holding period. You can reduce the potential holding period by funding your Kraken account using a debit card which could trigger a holding period up to 72 hours.

You will not be able to withdraw or transfer your funds from Crypto.com app wallets for 7 business days* (day 0 being the day you initiated the deposit) after deposit if you make a cryptocurrency purchase using the Pending Balance. This includes the following withdrawal channels: Fiat Withdrawal.