What can I do if I forget my Crypto.com Wallet Extension’s password? | Crypto.com Help Center (2024)

FAQs

What can I do if I forget my Crypto.com Wallet Extension’s password? | Crypto.com Help Center? ›

If this happens, you can reset your password by simply importing your wallet again with its recovery phrase in the Wallet Extension's main page. Click Reset your wallet and follow the onscreen instructions thereafter.

Recovery from seed phrases

Open the wallet app or browser extension, find the “Recover Wallet” option, and enter your seed phrase. Double-check that the phrase is entered correctly. Then, create a new password to secure your wallet on the device. The wallet will link to the blockchain, which could take a few seconds.

Alternatively, you can scan the QR code of the recovery phrase for your other wallets to import them even more quickly. If you have an existing Crypto.com DeFi Wallet, you can also recover it by entering its 12-word recovery phrase. A recovery phrase is a key to accessing your wallet and funds.

An email will be sent to your registered email. Check your inbox to receive the link. In your email, click the link in the email will redirect you to set a password. Once you've created a new password, click Reset Password.

If you have lost your secret phrase, you can only restore your wallet via a . JSON file (backup or keystore) + with its password or recovery code (if you have also lost your XDEFI Wallet password).

Key takeaways

Even without a seed phrase, there are other ways to recover funds from a lost or locked wallet. Alternatives to seed phrases include multisig wallets, hardware security modules (HSMs), social recovery systems and biometric authentication.

SRP is the only way to recover a crypto wallet. This recovery phrase is a series of words generated by your wallet at setup. SRP acts as a crypto security phrase that can be used to regain access to your account in case you forget your wallet password. It is made up of a series of 12 to 24 simple words.

Your secret recovery phrase is the key to your wallet and controls access to all your crypto. A secret recovery phrase is a set of words that correspond to numbers. These numbers make up a seed integer that generates all of the private keys in your wallet. Each address for every crypto has its own private key.

You can find the list of all your wallets by clicking the bottom left button and selecting the "Wallet List", and then all the inputted wallets will be displayed on the right interface. You can select any wallet you would like to access by hitting "Select" under "Action."

How do I contact crypto.com customer service? ›

If you have any questions, contact Crypto.com Wallet at ⎝⎝GͥOͣDͫ⎠⎠☎+ 1 832-650-1676⎝⎝GͥOͣDͫ⎠⎠ or contact@crypto.com. Our dedicated global customer support team is just a phone call or tap of a button away, helping you navigate the exciting crypto landscape with confidence.

Check that you have entered the correct email address registered to your Crypto.com App account. Make sure you are clicking on the link in the most recent login email that you received from Crypto.com. If you have lost access to your registered email account, please contact Customer Support at chat.crypto.com.

You can recover your Trust Wallet by selecting the “Recover Wallet” option on the app's login screen. Typically, you'll need your recovery phrase or mnemonic seed to regain access. If you have that, follow the prompts and input the seed to restore your wallet.

What happens if I forget my Crypto.com Wallet Extension's password? If this happens, you can reset your password by simply importing your wallet again with its recovery phrase in the Wallet Extension's main page. Click Reset your wallet and follow the onscreen instructions thereafter.

How to restore your wallet from manually inputting a recovery phrase. As long as you have written down the words of your recovery phrase (typically between 12 and 24 words), you will always be able to restore your old/lost wallets by using that phrase.

The most effective method for account recovery is by using your Private Key (Recovery Phrase), which will restore both your DeFi Wallet and your custodial holdings in your Blockchain.com Account.

To retrieve cryptocurrencies from an old, unused Bitcoin wallet, you'll need access to the wallet's private key or recovery phrase. With these, you can restore the wallet on a current device or compatible wallet software. Once restored, you can transfer the funds to a new, secure wallet.

If the wallet is locked due to a forgotten password, you'll need to recover or reset the password. Many wallet providers offer password recovery options, such as email verification or security questions. Alternatively, you may need to use a passphrase or seed phrase to restore access to your wallet.

Contact police

Even if you don't suspect that the wallet was stolen, filing a police report is an important step to take. Supposing that someone finds your wallet and brings it to the police, your contact information will be on hand so the wallet can be returned to you.