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Summary. We are at least 75% responsible for how others treat us. Our verbal and nonverbal cues display to others the level of interaction we want. These communication patterns make our lives easier, but also leave us vulnerable. A person known to avoid conflict will often find themselves in situations where they feel forced to back away. This is why individuals – especially those who work in highly political environments – need a repertoire of replies and comebacks at the ready for any situation. The author provides seven tactics one can use to build a collection of responses. When we break out of predictable patterns, we take back control of how others treat us.
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Every person is at least 75% responsible for how others treat them. Our verbal and nonverbal actions limit or expand the options of others. For example, if someone asks, “How are you?” as he or she walks by, you know better than to turn around and walk with them in order to provide an extensive answer. By continuing to walk past, the person signals that only a nod or brief reply is expected. However, if that person were to stop and look you in the eye when asking the same question, your options change. Their behavior has invited more than a reflexive answer.
