To keep you informed about the activity in your payments profile, Google sends email notifications for certain payments events. We send these notifications to the email address you choose in your profile. You must choose one user as your primary contact to get emails. If you want to remove a user as the primary contact, first choose another user to be the primary contact of the payments profile.
Important: Primary contacts get all payments emails and may get purchase receipts. If you’re a sole proprietor and don’t want your primary contact to receive personal and business purchase info, consider separating your personal and business activity into 2 separate profiles.
Email preference types
Payments profile owners and admins can choose the following types of email preferences for payments profile users:
- All payments emails.Users get:
- Administrative infoand alerts like merchant bank account verifications
- Merchant payout alerts
- When test deposits from Google to verify a bank account are unsuccessful
- When a payments profile user selects a new primary payment method
- Administrative payments emails only.Users get:
- Account management messages about tax forms
- Profile suspensions
- Terms of Service updates
- Notice of profile closure
- No payments emails: Users don't get any email notifications regarding payments profiles.
Add or change payments email contacts
To change or add a payments contact to the payments profile:
- Sign in to thePayments profile.
- Click Settings.
- Under "Payments users," clickManage payments users.
- To change the notification settings, click the user's name. To add an email address to a user’s contact record, next to "Contact details," click Edit
. - Next to "Email preferences," click Edit .
- To change the type of emails that you want the user to get about the payments profile, click Type.
- To let the user get all payments email and to act as the primary contact if Google has questions regarding the payment profile, selectPrimary contact.
- Click Save.
.Google Play developers can learn more about how toadd users to a payments profile and change a user's permissions.
Welcome to the new Google payments center help experience! You can now find support for both sellers and business consumers in one place. Learn more about what’s new.
