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User profile for user: dbernath
dbernath Author
User level: Level1 20 points
A few days ago I lost my phone and put it on Lost Mode to find it. Luckily, I recovered the phone, but haven't been able to use my debit card on Apple Pay since. How can I enable Apple Pay with this debit card again?
iPhone 11, iOS 14
Posted on Feb 13, 2022 5:29 PM
Question marked as Top-ranking reply
Posted on Mar 21, 2022 11:34 AM
This doesn't work. I'm still signed into iCloud w/no way to sign out (that I can see anyway), and Wallet still thinks my phone is lost even though I turned lost mode off immediately once I found my phone. I did all the stuff in this post and then tried to use my card and it was declined.
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User profile for user: pdxgirl117
User level: Level1 19 points
Mar 21, 2022 11:34 AM in response to ryane77
This doesn't work. I'm still signed into iCloud w/no way to sign out (that I can see anyway), and Wallet still thinks my phone is lost even though I turned lost mode off immediately once I found my phone. I did all the stuff in this post and then tried to use my card and it was declined.
Link
User profile for user: ryane77
User level: Community Specialist
Feb 14, 2022 1:10 PM in response to dbernath
Hi dbernath,
We understand you found a lost device and would like to start using it again. We're happy to offer some guidance.
To turn off lost mode go back to the iCloud website and go in to the Find My option. Select All Devices at the top of the page, then select the device you have in lost mode. Click on the Lost Mode option and select Stop Lost Mode.
Use Lost Mode in Find My iPhone on iCloud.com
Once lost mode has been disabled, the iPhone should prompt you to re-enter your login information for iCloud in Settings > your name at the top. After signing back in, you should be able to access your payment cards in the Wallet app again.
If you removed the cards from the device when you put it in lost mode, you can add them back to the Wallet app with these steps: Set up Apple Pay
Hope this helps. Cheers!
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User profile for user: Soonki88
User level: Level1 5 points
Apr 10, 2022 6:10 AM in response to ryane77
Hi Ryan,
That works but it once I close that pop-up, I could not find where to open that pop up window again.
So I just set my phone to lost mode again and undid it to make the window pop up again.
Link
Apple Pay not working after Lost Mode