Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: yanisneverlies
yanisneverlies Author
User level: Level1 9 points
Hi everyone!
I've read a few threads on this issue, but I couldn't solve it myself.
- So, I have a card that I want to add to my apple wallet.
- I add it
- It requires verification by text message using my old phone number
- I change the number in settings (Settings -> Wallet & Apple Pay -> Transactions Defaults -> Phone)
- Verification of any card still tries to send text messages to the phone number which I lost and can't recover
- I try to contact Apple directly, but since I live in Serbia, I'm not able to do it
So, what should I do in this case? I need my apple pay...
I would appreciate any help.
Posted on Sep 1, 2022 9:15 AM
Question marked as Top-ranking reply
User profile for user: yanisneverlies
yanisneverlies Author
User level: Level1 9 points
Posted on Sep 4, 2022 9:59 AM
So, I solved the problem somehow. I don't know exactly what helped, so I'll post here actions I took:
- Go to Settings -> Wallet & Apple Pay -> Transactions Defaults -> Phone. Delete the number that you wanted to use as a new number to verify your cards
- Next, delete the number that you WANT to use to verify your cards
- Next, go to Phone application -> Contacts -> Click on your profile -> Edit -> Add number that you want to use to verify your card and mark it as 'mobile' -> Press Done
- Go back Transactions Defaults from step #1. Go to Phone property and choose newly added number as a main number
- Wait for indefenite amount of time and it will be updated
I wish everyone good luck. Hope it will help
View in context
Similar questions
- can I add a card online instead of in the wallet?I’m having issues verifying my card on Apple Pay. I can’t access the phone number used for verification, there isn’t enough information to verify me over the phone, and my bank can’t call for me to verify my account because they can’t give my information to another party. I’ve made sure that the incorrect phone number is removed EVERYWHERE but it still won’t use my new number to verify. My bank suggested I try to set it up online instead of through the app, but I’m not sure that’s possible. Help! 6109
- Connect my card to Apple Pay Hello there, I’m trying to connect my card to Apple Pay and I’m dealing with an issue. By the time it requests the verification code send by text in my mobile, it brings an old mobile number I use to have. How can i set up a new number? 7971
- Apple Pay Card VerificationI recently upgraded from an IPhone 11 to a 12. I used my debit card on Apple Pay (or did with the old phone). On the new phone it says that I have to verify the card. However, every time I try (either with phone number or email) it says it’s not working right now and to give it a few minutes. This has been a day or 2. The phone number being offered for verification seems to be incorrect, and I’m not sure how to correct it, although the email seems right. I don’t know whom to call or contact to deal with this. Thanks. 21523
2 replies
Loading page content
Page content loaded
Question marked as Top-ranking reply
User profile for user: yanisneverlies
yanisneverlies Author
User level: Level1 9 points
Sep 4, 2022 9:59 AM in response to yanisneverlies
So, I solved the problem somehow. I don't know exactly what helped, so I'll post here actions I took:
- Go to Settings -> Wallet & Apple Pay -> Transactions Defaults -> Phone. Delete the number that you wanted to use as a new number to verify your cards
- Next, delete the number that you WANT to use to verify your cards
- Next, go to Phone application -> Contacts -> Click on your profile -> Edit -> Add number that you want to use to verify your card and mark it as 'mobile' -> Press Done
- Go back Transactions Defaults from step #1. Go to Phone property and choose newly added number as a main number
- Wait for indefenite amount of time and it will be updated
I wish everyone good luck. Hope it will help
Link
User profile for user: WinsC1
WinsC1
User level: Community Specialist
Sep 3, 2022 3:06 PM in response to yanisneverlies
Hey yanisneverlies,
We can understand wanting to look into your options for receiving that verification code so you can add your card for use with Apple Pay.
First, we'd suggest trying the steps in the following article as that will help confirm everything is set up properly for Apple Pay: If you can't add a card to Apple Wallet to use with Apple Pay - Apple Support
"
- Check that you're able to use Apple Pay:
- Contact your card issuer to see if they support Apple Pay.
- Update to the latest version ofiOS or iPadOS,watchOS, ormacOS.
- Make sure that you are in asupported country or region.
- Check that yourdevice is compatible with Apple Pay.
- Check forservices outages or connection issues.
- If you see the message "Could Not Add Card" or "Invalid Card," contact your bank or card issuer.
Apple does not approve or decline cards for use with Apple Pay. If your card was declined, contact your bank or card issuer.
If you need help adding a card, learn how toset up Apple Pay."
As the verification code is being sent to the incorrect phone number, you'll want to call your bank or card issuer to ensure your phone number is updated on their end as the verification number would be based on what is set up on your card account.
Thanks!
Link
Apple Wallet: unable to verify card
 | Sender)