This article explains why you may not be receiving a verification code for a card payment and what to do if the verification code you have received is not working.
I'm not receiving the verification code
If you’re not receiving your verification code, please try the following:
1. Select a different method to receive the code
If you have both an email address and phone number on your Airwallex account, you’ll have the choice to receive your verification code to either of them. If you aren’t receiving the code to one of them, request the code to be sent to the other.
2. Check if your email address / phone number is the same as the ones stored in Airwallex
Login to your Airwallex account and check the email address / phone number you have on file in your User Profile. Ensure that your email address and phone number are verified. These are the details we’ll use to send your verification code. If you need to update your details, you can do so in your account. If you have any trouble with this, click here for instructions.
3. If you chose email, is it in your junk folder?
Make sure to check your junk or spam folder!
4. Do you have a VPN installed on your phone?
If so, it might be blocking the SMS from coming through. Try disconnecting your VPN, requesting the verification code again and see if it comes through. If that still doesn’t work, try receiving your code via email instead.
5. Are you overseas?
If you’re overseas and unable to receive text messages, please choose to receive your code via email. If you also don’t have access to your email account either, unfortunately you’ll need to make this payment using a different card.
If none of the above work, our customer support team are here to help. Get in touch with them here.
The verification code is not working
If you’ve received your verification code, but it’s not being accepted by Visa, try the following:
1. Type instead of copy and paste
Sometimes copy and pasting may carry over spaces - try typing in the code manually instead.
2. Ensure you’re inputting the most recently received code
Every time you request a code, the previous code expires. If you’ve requested the code multiple times, make sure you’re inputting the code you were sent most recently, as it should be the one that is valid.If you input your verification code incorrectly 3 times in a row, your card will be temporarily blocked by Visa. If this happens, please get in touch with our customer support team, who would be happy to help. Get in touch with them here.
FAQs
Causes of Not Receiving Verification Code Texts on Android
You provided the wrong phone number. Your inbox is full. Your phone is set to block messages from unknown senders. Your phone carrier is blocking the message.
Why is my 3D Secure payment not working? ›
A 3D secure authentication error could be due to everything from a mistyped card number to an incorrect expiration date. If the error continues, the cardholder will need to contact their credit card issuer for assistance.
Why does my card verification keep failing? ›
This can happen for various reasons, including incorrectly entered card information, the card type not being supported by the system, or an expired card. The error message informs the user that the card payment cannot be processed and that they must take action to resolve the problem.
Why is visa verification not working? ›
Ensure you're inputting the most recently received code
If you've requested the code multiple times, make sure you're inputting the code you were sent most recently, as it should be the one that is valid. If you input your verification code incorrectly 3 times in a row, your card will be temporarily blocked by Visa.
Why am I not getting my verification code from Supercell? ›
If you haven't received the verification code, please check your spam folder and double-check that you have no rules set in place that might make these emails end up in a folder. Searching your inbox for “Supercell ID” should help find the email with the verification code.
Why am I not getting the verification code in the authenticator app? ›
the authenticator app needs an internet connection to generate codes. If you're having trouble connecting to the internet, try restarting your device or switching to a different network. note: The authenticator app relies on the time and date on your device to generate codes.
Why is my 3D Secure code not received? ›
⚡️ Try to identify the problem: First of all, please check that the information required for validation is correct. ❌ If the information is incorrect (phone number on which you are supposed to receive the code), the solution is to contact your bank, only they can assist you.
Why is my 3D Secure verification not working? ›
Check if your credit card is still valid, the details are correct, and it has sufficient funds. Make sure that pop-ups are allowed by your browser. The 3D Secure authentication will appear in a separate pop-up so it is important to make sure nothing is blocking it. Try a different browser.
Which banks support 3D Secure? ›
"3D Secure 2.0" is the general term for authentication services provided by each card brands under different names.
- VISA. Visa Secure.
- Mastercard. Mastercard ID Check.
- JCB. J/Secure.
- AMEX. American Express SafeKey®
- Diners. ProtectBuy®
There are lot of things the reason why the authentication failed. It can be either the card holder input incorrect authentication detail (such as; wrong OTP) or because the issuer decline the authentication due to their on reason.
If the error message says “Your payment details couldn't be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered. If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
What does it mean when it says unable to validate your card? ›
The message We are having trouble validating your credit card, please try again when attempting to pay may indicate a mismatch with the information you've entered compared to what's on file with your credit card company.
Why is my Visa card security code not working? ›
This can occur for a few different reasons: The 3-digit security code on the back of the Visa, MasterCard or Discover does not match what the card holder's bank has on file. For American Express this is the 4-digit code on the front of the card. The expiration date was entered incorrectly.
How do I know if my card has 3D secure authentication? ›
Another way to find out if you have 3D Secure is to just make an online transaction. If after inputting your card details you are directed to a page that prompts you to engage in some form of 2FA, with your card provider's logo on the screen, you have 3D Secure.
Why is Visa blocking my card? ›
Large purchases, charges from sellers in foreign countries, or activity that seems unusual may trigger the bank or credit union to lock down your account to avoid fraud.
Why is my phone not receiving 2-step verification code? ›
Restart your phone and try resending the 2SV code. Verify that your device has notifications turned on. Turn off Do not disturb. Make sure you have a device signal and stable Internet connection.
Why is my Apple ID verification code not coming through? ›
Search for the email
We'll send the email from "Apple," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
Why am I not getting verification emails? ›
The verification email could be marked as spam by your email provider, or even blocked by your provider preventing the email from being received.
