Booking System Features — Square Appointments (2024)

Class booking

Schedule single sessions or recurring classes in just a few clicks. Set your price, write out your description, and define your max capacity, all from your POS.

Google Calendar sync

Sync with your Google Calendar to automatically block personal events and avoid double bookings.

Free marketplace app for beauty and personal care

List your business so customers can discover, book, and rebook with ease.

Cancellation policy and no-show fees

Require a cancellation or no-show fee as part of your policy.

Resource booking

Create resources — rooms, stations, or chairs — and assign them to services that require them so they get booked when clients make appointments.

Website integration

Let customers book directly from your website by adding the booking widget, compatible with sites powered by Squarespace, Wix, Wordpress, and more.

Square Assistant

Square Assistant is a smart, automated messaging tool that replies to your clients on your behalf to confirm, cancel or reschedule appointments, 24/7.

Multiple locations and multiple time zones

Sync your schedules across multiple business locations, even if your customers are in different time zones.

Multistaff appointments and tip splitting

Let clients book multiple services with different service providers on your booking site, and streamline checkout with a single transaction and automatic tip splitting.

Processing time

Use windows of processing time to book additional appointments so you never miss an opportunity.

Waitlist

Create a waitlist for popular services and fill gaps in your schedule due to last-minute cancellations or reschedules.

Instagram integration

Reach customers on social media and allow them to book right from your Instagram page.

Tap to Pay on iPhone and Tap to Pay on Android

Turn your phone into a payment-taking device. Accept contactless cards, Apple Pay, and other digital wallets in person. No additional hardware needed.¹

Professional invoices

Send professional estimates and invoices with automatic customer reminders. Track those payments in real time.

Next-business-day, same-day, and instant transfers

Next-business-day transfers are free. Access your money the same day or instantly with a 1.75% fee per transfer.

Afterpay

Allow customers to pay in installments with Afterpay. When a client makes a purchase, you get paid up front immediately, and your client pays four interest-free installments over six weeks.²

Accept Cash App Pay

Accept Cash App Pay with Square Appointments for a fast, contactless way for customers to check out.

Physical gift cards and eGift cards

Introduce your business to new customers through customizable physical gift cards. Get eGift cards free to make shopping easy for your customers.

Data security (PCI) compliance

Square complies with all required PCI standards. The information that your customers submit is encrypted to our servers.

Key-in payments

Key in credit and debit cards directly from an appointment using your phone or computer.

Discounts

Offer discounts for special events or special customers.

Offline payments

Accept payments when your internet goes down or the rare occasion that Square experiences a service outage. Please see this page for more information on do’s, don’ts and compatibility requirements.

Appointment and sales history

See which services and products your customers have purchased so you can make recommendations for them in the future.

Automated marketing campaigns

Bring clients back and drive return visits with Square Marketing. Encourage repeat bookings with customized and automated campaigns, or the new Lapsed Booker automation. Plus, automatically collect Google reviews post-appointment. Additional fee

Customer loyalty program

Square Loyalty allows you to create a loyalty program to keep customers coming back. Additional fee

Attach contracts, documents, or other files

Make sure the I’s are dotted with any contracts, waivers, documents, or other files that contain important info.

Import existing customers

If you have customers in another database already, import them easily into Square Appointments.

Square Messages

Square Messages puts text and email threads between you and your customers in one place. You can stop searching, scrolling, and switching between apps.

SMS customizations

Craft the perfect on-brand message for appointment reminders, confirmations, changes, and cancellations. SMS notifications keep your clients in the know and empower them to manage their own bookings.

Team permission set

Control what your entire team sees and does with your POS to keep sensitive information safe.

Unlimited personal passcodes

Implement employee passcodes to ensure that everyone logs in to the POS securely.

Timecard reporting

Team members clock in and out at the POS so you can track their time through timecards.

Multiple wage rates

Pay different wage rates to staff members with different responsibilities or seniority.

Labor-versus-sales reporting

Use labor-versus-sales reports to optimize labor costs and to adjust your scheduling.

Commission tiers

Assign flat-rate or tiered commissions to each staff member based on items sold or services provided.

Square Staff and Payroll Integration

With a Square Staff and Payroll bundle, you can track your employee’s commissions and automatically import those sales to Square Payroll. Stop manually entering payroll to save time and reduce error.

Team Performance Reports

See real-time performance metrics for client retention, prebooking, and scheduling utilization for team member(s) or yourself.

Future booking report

Get an idea of how much you’ll earn within the next week or month based on upcoming appointments clients have already booked.

Unlimited items and item search

Stock as many items as you want. Then quickly pull up a product on your screen at checkout with an item search tool.

Barcode scanning

Ring up sales quickly when you scan barcodes with your iPad camera or barcode scanner.

Multilocation stock management

Track stock across locations in real time. Make adjustments to stock levels and apply reasons such as Stock Received or Inventory Recount.

Low-stock alerts

Set low-stock thresholds for any SKU, view what’s running low from your Dashboard, and receive email alerts.

Sales reports

Know how much inventory you’re moving and how much money you’re making in minutes. View reports and manage inventory right from your POS.