Create and send quick replies to guests (2024)

FAQs

How to create quick replies on Airbnb? ›

Before sending a trip request: You could send a pre-emptive hello or double-check that their place is available. If you have a question: You should be clear about what to expect. Just check the listing description to make sure the answer isn't already there.

Before a reservation

You can check out the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host (you won't be able to send a message unless you have dates selected).

The Messages tab lets you respond to messages by adding emojis. Anyone in a conversation can use the smiley face, heart, thumbs up, clapping, or laughing emoji to acknowledge messages.

Use the guest's name when responding. Thank all guests who leave Airbnb reviews — including negative feedback. Personalize your review responses with details. Apologize and take ownership when guests experience issues or express concerns.

Hi (Guest Name), Thank you for booking (name of your Airbnb vacation rental). We are looking forward to hosting you at our place and will send you more information about check-in and staying at our Airbnb closer to your date of reservation. Please feel free to get in touch with us if you have any questions or concerns.

I hope your journey from [guest's destination] was pleasant and comfortable. Allow me to introduce myself to you – my name is [insert your name]. I'm a [insert your profession]. Some of my hobbies include [insert hobby], [insert hobby], and making sure my guests have the best stay at my Airbnb property!

Airbnb Pre-Booking Message: What to Include

Thank your guests for choosing your rental to let them know you are excited to welcome them to your Airbnb. You may also ask questions to learn more about your guest and their preferences.

If you've read the listing details and you still have questions, you can message a Host to ask about availability, amenities, your specific needs, etc. Go to the listing and click or tap Contact Host to send a message.

How long should I wait for my Airbnb host to respond? ›

Hosts have 24 hours to accept or decline your request, but the vast majority respond within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

Setting up quick replies

It's easy to create quick replies in your messaging settings. You can create new templates or choose a topic—like checkout instructions, directions, or wifi password—from the list of templates to edit. Quick replies work best when each one is short and focused on a single topic.

Your message is the place to demonstrate that your expectations are in line with what the host is offering. Still stuck? Here's a cheat sheet for how to write a good Airbnb message: Introduce yourself, clarify what dates you are looking to travel, give the purpose of your visit (Is it to visit family?

To save time as a host, you can schedule messages to send to your guests automatically. The templates can be personalized with shortcodes, which are placeholders you can choose that automatically fill in guest and Experience details. You can access shortcodes through a drop-down menu when you compose a message.

Hosts must respond within 24 hours or the request expires

Hosts have 24 hours to accept or decline your request, but the vast majority respond within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.