- Accommodation FAQ
- Gaming FAQ
- Rewards FAQ
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Since there’s so much to do and so many places to do it at Foxwoods, you probably have a lot of questions. Below are answers to some of our most common questions.
What is Foxwoods Resort Casino?
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Foxwoods Resort Casino is the premier resort destination in the Northeast.
As the largest resort casino in North America, Foxwoods offers a vast array of gaming in six casinos; AAA Four-Diamond hotels, restaurants from gourmet to quick service, world-renowned spas, award-winning golf, state-of-the-art theaters, and exclusive retailers. Perfect for both recreation and business, Foxwoods provides modern and versatile convention and meeting space to infuse new life into any meeting or event. Foxwoods Resort Casino is owned and operated by the Mashantucket Pequot Tribal Nation.
What is the legal gambling age in your casino?
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The legal age to play Table Games, Slots, Race Book and Keno is 21. * On the date you turn 21 you will not be able to enter the casino floor until 6am. The legal age to play Bingo is 18.
What forms of ID are accepted?
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To gain physical access to the gaming floor, patrons must have at least one (1) of the following valid (i.e. NOT EXPIRED) forms of identification:
- State Driver’s license
- Military ID
- Passport
- State ID
- Other forms of government ID
All IDs must have a photo AND birth date AND be permanent (not temporary) The IDs must be valid (not expired) to be considered acceptable.
We do not accept multiple forms of identification in order to make one “acceptable” ID.
To gain access to accounts, including creating a Rewards account, replacing Rewards cards, redeeming promotional offers, issuing cash back, claiming any promotional prizes, cashing checks, establishing a credit line, or to claim any jackpot winnings, a valid ID (I.e. NOT EXPIRED)mustbe presented.
- Acceptable Primary ID examples are:
- State Issued Driver's Licenses (interim licenses are accepted from the states of NY and MA only)
- State Issued Non-Driver's License
- Military/Military Dependent Id (may not expire if retired)
- Alien Registration Card (may not have an expiration date)
- Passport
- Other State Issued ID; Pistol Permit, Racing Association, Casino License, etc.
Patrons who do not have a Primary ID may present two (2) forms of SECONDARY ID. One of the secondary types must contain an address.
- Acceptable Secondary ID examples are:
- Company Photo Employee Card
- Student Photo ID Card
- Major Credit Card
- Vehicle Registration
- Current Utility, Medical, Charge Account Bill
- Canadian Citizen Photo ID
I would like to rent a wheelchair / scooter, how can I do this?
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At each of our coat check areas, we have regular wheelchairs available for use by our guests while at Foxwoods at no charge. They are based on availability, first come first served, no reservations accepted. You are asked to provide identification and a valid credit card when you checkout a wheelchair. There are slot machines and tables specifically designed for wheelchair seating, or the wheelchair can be folded. You should not leave it out of your sight or where someone might take it, as it is your responsibility to return it at the end of the day.
If you would like to rent a motorized wheelchair or scooter, please contactScooter A Longat (860) 373-1482. They will reserve their equipment for you, and have it available at the Grand Pequot Tower coat check area when you arrive. It is recommended that you call at least 72 hours in advance to reserve a scooter.
What is your policy on RV parking?
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We offer RV parking - no hookups - located in Parking Lot B on the east end of our parking lot. You can easily access this lot by turning onto Route 214 from Route 2. At the stop sign, take a right onto our property and then the first right into the self parking lots. Please park as close to each other as possible, as space in this lot is limited and must be shared with other guests driving automobiles. All RV/campers arriving on property must call our Security Department at (860) 312–3333 to register with Foxwoods. A Foxwoods representative will then meet you at your vehicle to get the registration information needed and will provide you a list of our RV/camper policies while on property. There is no tractor trailer parking provided.
Do you offer a Military discount for Hotel stays?
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Yes, we offer an active Military discount. You will receive a 10% discount at check in when you present your military ID, 7 days a week, subject to availability. This discount cannot be combined with any other offers. To book your room reservation, please contact our Reservations department at 1-800-442-1000.
Do any of the cafes or lobbies in Foxwoods offer WiFi access for free or for a fee?
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Free WiFi access can be found in the Grand Pequot Hotel Lobby, Food Court, Panera Bread and Rainmaker Square or Gelato’s. All hotel rooms have wireless internet access. Please contact the Business Center for questions and details at 1-800-FOXWOODS, extension 27420.
What other hotels can you recommend close to Foxwoods?
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Please visit www.mystic.org for the Mystic Country website or www.tourism.state.ct.us for Connecticut Tourism website. Both sites are excellent resources for area lodging and events.
Do you have accommodations for pets?
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Yes, we do offer Pet Friendly rooms at the Two Trees Inn*. Rules and restrictions apply. Pet Friendly Rooms must be booked over the phone by calling the reservations department at 1-800-369-9663.
*Special accommodations are made at all of our hotels for service animals.
I left something behind in our Hotel room. Do you have a LOST & FOUND?
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Yes, we do have a Lost and Found department. You can reach them at1-860-312-4501, 9am - 4pm.
Please note: It is the guest's responsibility to contact Lost and Found if items are left in hotel rooms.
Why don't I receive Promotional offers in the mail anymore?
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All of our Promotional offers are based on an individual's gaming activity/history. If you have questions about your Rewards Card account and our current promotional programs, please contact a Casino Host at 1-800-369-9663.
Do you offer Hotel packages?
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Yes, we do offer some packaging. Please contact our Reservations department at 1-800-442-1000 or visitinghttp://foxwoods.main.mptn.org/deals-offers/all-hotel-packages/for more details.
Do you have babysitting services in your hotel or is there a childcare center with supervision located at Foxwoods?
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We do not offer babysitting or childcare services here at Foxwoods. We do have a wonderful entertainment facility called the Tree House Arcade for children to enjoy. (http://www.foxwoods.com/arcade.aspx) Children under 12 years of age must be accompanied by a parent or guardian while in the Tree House. The hours of operation are Sunday - Thursday 10:30am - 10pm and Friday - Saturday 10:30am - 12:30am.
Are there any items I cannot bring into the theaters?
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For your safety, there are several items that guests are prohibited from bringing inside of the Fox and Grand Theaters. These items are:
- Weapons, including knives
- Laser pens/pointers
- Signs/flags/banners
- Over-sized bags or backpacks
- Suitcases
- Briefcases
- Glassware
- Illegal drugs / substances
- Personal alcohol (ex. nips, red solo cups)
- Laptops
- Audio/video recording devices
- Tripods/monopods/Selfie Sticks
- Cameras with external flash or interchangeable lenses (no professional photography) - Note: for some events, photography of any type and/or flash photography may be prohibited
- Any other item deemed inappropriate by security management
Does Foxwoods provide a charging station for Electric Cars?
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There are charging stations in the Grand Pequot Garage on the first level of self-parking and at the Outpost Gas Station.
Need to Contact Tribal Police or Claims Management?
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Mashantucket Pequot Tribal Police
101 Pequot Trail, P.O. Box 3196
Mashantucket, CT 06338
860-396-6662 or ext. 66662 from any in-house phone
860-396-6664 (fax)
MPTPD@mptn-nsn.gov
Office of Claims Management
860-312-4510or ext. 24510 from any in-house phone
ClaimsMgmt@foxwoods.com
What are the height restrictions in your garages?
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Here are the clearance heights in our self park garages.
Rainmaker
Level 1 – 8’0”
Levels 2 thru 5 – 7’0”
Grand Pequot Tower
All levels – 6’8”
Great Cedar
All levels – 6’8”
Fox Tower
All levels – 8’2”
How can I access my Win/Loss Statement
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To access your Win/Loss statement, log in to you Foxwoods Rewards account, and click on Tax Forms.
You will need to enter your account number, PIN and Social Security Number in order view or download your tax forms.
