FAQs | MetaMask Help Center 🦊♥️ (2024)

FAQs

Why won't my MetaMask connect? ›

If nothing happens, the most common reason is because you have more than one browser-based wallet installed and active. You'll need to disable other wallets in order for MetaMask to work properly. Once you have disabled other wallets, reload the page.

The best method is to get in touch via the “Start a Conversation” button on the Support page. See here for more information. I found a bug, what do I do? Either get in touch with Support via the “Start a Conversation” button on the Support page, or submit a bug report on the MetaMask Github.

Restart your browser, or force close the mobile app and reopen. Restart your computer or mobile device. Lock and unlock MetaMask. If your problem relates to a specific transaction, check the relevant block explorer for the network you're using, such as Etherscan.

MetaMask does its best to optimize each transaction before the swap is submitted. However, just like any on-chain transaction, transaction success is not guaranteed. The main reason why your swap might have failed is likely to be slippage. When you perform a swap, you are agreeing to a price quote.

Click your profile icon, and then click My Settings. Click Connect wallet > MetaMask. Note: You'll be prompted to install the MetaMask extension (browser) or app (phone) if you don't already have them. In the MetaMask extension or mobile app, enter your MetaMask wallet password, and then click Unlock.

Yes, MetaMask offers 24/7 support through +1-812-217-4492 🔰 phone and live chat.

On the lock screen, tap 'Reset wallet'. A warning message will appear, reminding you to not proceed unless you have your Secret Recovery Phrase securely recorded. Tap through and then type 'delete' in the field in the subsequent screen to confirm your intention.

Find the account whose balance you want to refresh and click the three vertical dots next to it when you mouseover. Once in the 'More actions' menu, you'll see the option to 'Resync balances'. Click it to refresh your balances.

Make sure the correct blockchain you trying to verify is selected and click on the "Verify" tab. Then click on "Verify" next to your connected wallet. A new window will appear to have you confirm your request. Click the "Continue" button when ready.

How do I contact MetaMask customer service? ›

If you can't find an answer in these resources, click on the 'Contact Support' button on https://support.metamask.io/ to speak to a support agent.

If you sent a transaction, and it failed, the most likely cause is a lack of gas: you "ran out of gas", in other words, the transaction had a cost in gas that, when multiplied by the gas price, resulted in a total amount of the network's native currency that was greater than what you had in your wallet.

Check on a block explorer. Are you on the correct network? If you sent the token on an EVM-compatible network that you can use in MetaMask (e.g. BNB Smart Chain, Polygon, Avalanche C-Chain, etc.), simply change networks in MetaMask. If the token was not sent on an EVM-compatible network, your funds may be lost.

This error message can be prompted because: You are using the wrong token address. Check here for guidance on how to find it. MetaMask needs to be updated to the latest version.

Disconnect from the site using the method explained here (available for both Mobile and Extension), then return to the dapp and click 'Connect wallet'. Afterwards, retry connecting to the dapp. If reconnecting using the above steps doesn't work, you could also try reinstalling MetaMask and restoring.