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MetaMask has three official support channels: the knowledge base, Community Forum, and contacting a support agent.
Warning!
MetaMask will never send you a direct message. MetaMask will never ask you for your Secret Recovery Phrase. If someone does, they are trying to scam you.
Always verify that you are using an official MetaMask support channel.
Get in touch if you are unable to find an answer elsewhere.
Contact MetaMask Support
To speak to a member of the MetaMask team, click the 'Contact MetaMask Support' button above.
Knowledge base
You are currently reading an article in the MetaMask Help Center's knowledge base. This is the best place to start when you have a question; simply use the search function to find articles regarding your issue.
Our knowledge base contains extensive articles for Frequently Asked Questions, troubleshooting, general user guides, and more. Here are some of our most popular guides:
Community Forum
The Community Forum is the official forum for MetaMask Support. Search existing posts for your issue, and if you can't find an answer, you can post your own.
Support agents
If you can't find an answer in these resources, click on the 'Contact Support' button on https://support.metamask.io/ to speak to a support agent. You can also click the conversation button in the lower right-hand corner of each article in our Knowledge Base.
You'll be guided through a few questions to see whether we can solve your problem straight away, and, if not, you'll be able to chat with a member of our support team.
If your request requires a little more investigation time, you can stay notified of your ticket status through MetaMask! Learn more about the Web3 Ticketing Snap.
Talking to a support agent
When submitting a ticket or having a conversation with our support agents, it will help us if you explain fully and clearly what has happened to you. Our support team might ask you the following:
- What were you doing right before the error occurred?
- Are you able to repeat the error?
- What are the steps to reproduce the error?
- What networks, blockchains, and dapps were you using?
- What tokens or smart contracts were involved?
- Can you provide your state logs?
- What MetaMask version were you running?
- Click on the identicon in the upper right hand corner > Settings > About.
- What operating system and version, or mobile phone model were you using?
- What browser version were you using?
Note
Remember, MetaMask is a self-custodial wallet. We can't reset your password, we can't reverse transactions, and we can't look up your Secret Recovery Phrase.
FAQs
If you can't find an answer in these resources, click on the 'Contact Support' button on https://support.metamask.io/ to speak to a support agent. You can also click the conversation button in the lower right-hand corner of each article in our Knowledge Base.
How do I speak to someone at MetaMask? ›
The best method is to get in touch via the “Start a Conversation” button on the Support page. See here for more information. I found a bug, what do I do? Either get in touch with Support via the “Start a Conversation” button on the Support page, or submit a bug report on the MetaMask Github.
How do I get MetaMask support? ›
Official support channels
- Email MetaMask Support will only ever contact you via email concerning open tickets, from the domain support@consensys.io. ...
- Community platform MetaMask Support uses our Community platform to connect users and hear directly from you. ...
- Chat
Metamask's official phone numbers include +1-877-370-3371, with an additional option for quick replies at +1-877-370-3371 is the helpline number for Metamask in the USA. It connects you directly to Metamask's customer support team at +1-877-370-3371, offering assistance for various issues.
How do I email MetaMask support? ›
Emails about Support tickets
Any email from MetaMask Support will be from support@consensys.io. Emails from any other address that claim to be MetaMask Support are scams. Always make sure to hover over or click on the "From" field in your email client so that you can see the actual address.
Can you message someone on MetaMask? ›
Communication Snaps add functionalities like notifications and chat directly to MetaMask making it easier to communicate in web3. Whether you want wallet-to-wallet chat, notifications of friends' activities across Lens and Farcaster, or real-time alerts from dapps you use, there's a Snap for you.
Why can't i connect to MetaMask? ›
Restart your browser, or force close the mobile app and reopen. Restart your computer or mobile device. Lock and unlock MetaMask. If your problem relates to a specific transaction, check the relevant block explorer for the network you're using, such as Etherscan.
How to unlock MetaMask wallet? ›
As soon you are on the Unlock view, click Forgot password:
- Enter your 12-word secret Secret Recovery Phrase in the text boxes. Make sure you insert each word in the correct order, and all in lower case.
- Enter your new password.
- Retype your password to confirm it was written correctly.
- Click restore:
MetaMask provides you with a unique 12-word Secret Recovery Phrase on the very first launch. If you did not write it down, or you lost it, you can unlock MetaMask and reveal your Secret Recovery Phrase.
Where is MetaMask head office? ›
MetaMask's headquarters is located at 500 Sansome St, San Francisco. What is MetaMask's latest funding round? MetaMask's latest funding round is Other Investors. Who are the investors of MetaMask?
Connect MetaMask wallet
- Change the Network to Binance Smart Chain Mainnet. Open your Metamask Wallet, ensure that you are logged into the account of your choice. ...
- Search for "Featured. market" in Browser. ...
- Connect wallet. ...
- Select MetaMask.
MetaMask is developed by Consensys, a blockchain software company focusing on Ethereum-based tools and infrastructure.
How do I talk to MetaMask? ›
Alternatively, you can access live chat by clicking the “Contact Us” button in the help center. For any assistance regarding Metamask accounts, transactions, or other inquiries, you can contact their customer service hotline at +1(877)-334-7644 for the UK and +1(877)-334-7644 for the USA.
What is contact address MetaMask? ›
If you've tried adding a new token to your wallet, one thing you will have noticed is the field asking for a Token Contract Address. This refers to the address location of the actual token contract that manages the logic for the tokens. It does not refer to the address that holds your own personal tokens!
How to withdraw money from MetaMask to bank account? ›
Sell the Crypto: On the exchange, sell your crypto for fiat money (USD, EUR, etc.). Link Account: Ensure your bank account is linked to the exchange. Withdraw Fiat to Bank: Select Fiat on the exchange and choose to withdraw. Enter the amount and confirm the withdrawal.
Can you get your money back if you get scammed on MetaMask? ›
Unfortunately, transactions cannot be reversed, nor missing funds restored. MetaMask is a self-custodial wallet, which means we cannot control access to user accounts, nor intervene and rescue your account or funds for you.
