Our recent vacation planned through TravelTriangle had its highs and lows, with Agent Gaurav Sharma shining bright amidst some disappointments.Firstly, let me highlight the commendable service provided by Gaurav Sharma. He meticulously organized our trip to Lonavala, Khandal, Panchgani, and Mahaba
leshwar, ensuring our preferences were met and our journey smooth. Gaurav's dedication to customer satisfaction was evident through his regular follow-ups and genuine concern for our well-being throughout the trip.However, our experience with the hotel in Lonavala, Aureole Mrida - A Boutique Hotel, was far from satisfactory. The initial room assigned to us was plagued with issues – from a leaking washbasin to an overall foul odor. Gaurav promptly intervened, helping us relocate to a better room. Yet, the disappointment persisted as the breakfast served the next morning was below par, with stale breads being served, much to our dismay. The unapproachable and indifferent attitude of the hotel staff further added to our dissatisfaction. I strongly advise against choosing this hotel, and I hope TravelTriangle takes note of this feedback seriously.Thankfully, our experience improved drastically upon reaching Panchgani. The Blizzard Resort not only offered a beautiful setting but also boasted a team of helpful and cooperative staff. From delicious food to impeccable hygiene standards, every aspect of our stay was delightful. Special mention to Prashant and Abhishek, who went above and beyond to ensure our comfort. The opportunity to pluck strawberries from the nearby farm added an extra charm to our stay. I highly recommend this hotel to anyone visiting the area.In conclusion, while our journey with TravelTriangle was marked by highs and lows, Gaurav Sharma's exceptional service and the delightful experience at Blizzard Resort salvaged our vacation. However, attention must be paid to addressing the shortcomings encountered, particularly with hotel selections, to ensure a consistently satisfying experience for travelers.
